Monthly Archives: January 2008

Map Search or Image May Not Be Available

[UPDATE 5:23 AM PST] The issue remains outstanding and will be worked on in due course. Sorry for the inconvenience to those affected. – Matthew There are intermittent reports of map images not loading or in some instances, map search … Continue reading

Posted in -Miscellaneous, Bugs & Fixes, Customer Service, Resident Experience, Service Status | 2 Comments

Tips of the Week #19: Text chat macros & #20: QUICK-Searching the Issue Tracker

Since I didn’t have a video tutorial last week, I have TWO (2) for you today:  Text chat macrosYES, you can magically turn abbreviations into full sentences, or even paragraphs! Makes your commonly-used sayings easy! Try this one out with … Continue reading

Posted in Community, Creativity & Ideas, Resident Experience, Tips & Tricks | 56 Comments

[RESOLVED] Rolling Restarts Thursday Jan 31st at 11:00 AM

[Update 12:40 AM PST] RESOLVED. All regions have now been restarted. – Matthew

Posted in -Miscellaneous, Bugs & Fixes, Community, Operations, Resident Experience | 31 Comments

[Resolved] Inventory Database Unavailable For Some Residents

[Update 9:15 PM] The databases are looking good and it is OK to rez items again. We thank you for your patience and cooperation during the upgrade. [Update 7:30 PM] As the rolling restarts continue, the inventory issues should resolve … Continue reading

Posted in Bugs & Fixes, Customer Service, Resident Experience | 1 Comment

Knowledge Base Article of the Week #14: Safeguarding your account

Hello everyone, and welcome back to Knowledge Base Article of the Week! This week, we’ll explore a few ways to safeguard your Second Life account and password against phishing and other forms of account hijacking. Just click the link and … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 87 Comments

[Resolved] Second Life Auction Website Issue

[Update 1/31/08 @ 3:10 PM PST] This issue has been resolved.  Thank you for your patience. The Second Life Auction Website is currently experiencing various intermittent errors. We are working to resolve this as soon as possible. Thank you for … Continue reading

Posted in -Miscellaneous, Announcements & News, Community, Customer Service

[Resolved]Land Store Unavailable

4:01 PM    Thank you for your patience. Our Land Store is Available. Our Land Store is temporarily unavailable. Our web engineers are working their magic and we expect to have it back up and running again shortly.

Posted in -Miscellaneous, Bugs & Fixes, Website Status