Monthly Archives: January 2008

Map Search or Image May Not Be Available

Posted on January 31, 2008 by Kate Linden

[UPDATE 5:23 AM PST] The issue remains outstanding and will be worked on in due course. Sorry for the inconvenience to those affected. – Matthew There are intermittent reports of map images not loading or in some instances, map search … Continue reading →

Posted in -Miscellaneous, Bugs & Fixes, Customer Service, Resident Experience, Service Status | 2 Comments

Tips of the Week #19: Text chat macros & #20: QUICK-Searching the Issue Tracker

Posted on January 31, 2008 by Torley

Since I didn’t have a video tutorial last week, I have TWO (2) for you today:  Text chat macrosYES, you can magically turn abbreviations into full sentences, or even paragraphs! Makes your commonly-used sayings easy! Try this one out with … Continue reading →

Posted in Community, Creativity & Ideas, Resident Experience, Tips & Tricks | 56 Comments

[RESOLVED] Rolling Restarts Thursday Jan 31st at 11:00 AM

Posted on January 31, 2008 by Kate Linden

[Update 12:40 AM PST] RESOLVED. All regions have now been restarted. – Matthew

Posted in -Miscellaneous, Bugs & Fixes, Community, Operations, Resident Experience | 31 Comments

[Resolved] Inventory Database Unavailable For Some Residents

Posted on January 31, 2008 by Kate Linden

[Update 9:15 PM] The databases are looking good and it is OK to rez items again. We thank you for your patience and cooperation during the upgrade. [Update 7:30 PM] As the rolling restarts continue, the inventory issues should resolve … Continue reading →

Posted in Bugs & Fixes, Customer Service, Resident Experience | 1 Comment

Knowledge Base Article of the Week #14: Safeguarding your account

Posted on January 31, 2008 by Jeremy Linden

Hello everyone, and welcome back to Knowledge Base Article of the Week! This week, we’ll explore a few ways to safeguard your Second Life account and password against phishing and other forms of account hijacking. Just click the link and … Continue reading →

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 87 Comments

[Resolved] Second Life Auction Website Issue

Posted on January 31, 2008 by rheyalinden

[Update 1/31/08 @ 3:10 PM PST] This issue has been resolved.  Thank you for your patience. The Second Life Auction Website is currently experiencing various intermittent errors. We are working to resolve this as soon as possible. Thank you for … Continue reading →

Posted in -Miscellaneous, Announcements & News, Community, Customer Service | Comments Off on [Resolved] Second Life Auction Website Issue

[Resolved]Land Store Unavailable

Posted on January 30, 2008 by Kate Linden

4:01 PM    Thank you for your patience. Our Land Store is Available. Our Land Store is temporarily unavailable. Our web engineers are working their magic and we expect to have it back up and running again shortly.

Posted in -Miscellaneous, Bugs & Fixes, Website Status | Comments Off on [Resolved]Land Store Unavailable

Viewing Friends Online on Website Temporarily Disabled

Posted on January 30, 2008 by rheyalinden

Viewing your Friends Online List from the Second Life Website has been temporarily disabled due to technical difficulties.  We will update you here when it has been enabled again.  Thank you for your patience.

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[RESOLVED] – Public Issue Tracker downtime

Posted on January 30, 2008 by Twilight Linden

[3.09 AM PST] RESOLVED – Issue Tracker is back up and running. [2.30 AM PST] UPDATE – The Issue Tracker remains offline at the moment for maintenance work. It is hoped this will be back soon. Thanks for your patience. … Continue reading →

Posted in Announcements & News, Customer Service, Website Status | Comments Off on [RESOLVED] – Public Issue Tracker downtime

[RESOLVED] Support Portal Unavailable

Posted on January 29, 2008 by Kate Linden

[RESOLVED 9:54 – Twilight] The support portal is back up and running. Thank you for your patience during this brief interruption! Our support portal is currently having technical problems. If you only need to view knowledge base articles, please log … Continue reading →

Posted in -Miscellaneous, Customer Service, Resident Experience, Website Status | 2 Comments