Author Archives: Jeremy Linden

Knowledge Base Article of the Week #32: You can get there from here

Hey everyone!  Have you ever tried to send someone a link to an article in the Knowledge Base, only to find that it didn’t quite work the way you expected?  Have you ever wondered how we post Knowledge Base links … Continue reading

Posted in Community, Customer Service, Resident Experience | 18 Comments

Knowledge Base Article of the Week #29: Saving Outfits

Hello everybody!  With this week’s introduction of our fantastic new “default” avatars, I’d like to show you how to create some individually packaged avatars of your own. An outfit in Second Life is a folder that contains everything you need … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 36 Comments

Knowledge Base Article of the Week #25: Liberal Media (On A Parcel)

Hello everybody! This week on KBAotW, I’d like to introduce you to a little feature called Media On A Parcel. With Parcel Media, you can share your movies, music, images, and even webpages with other Residents on your land. Movie … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 128 Comments

Knowledge Base Article of the Week #23: Lumberjack Not Included

Hey everyone, it’s been awhile since the last Knowledge Base Article of the Week, but we haven’t forgotten about you! Speaking of forgetting, have you ever wanted to search through your old conversations in Second Life, or wished you could … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 23 Comments

Knowledge Base Article of the Week #21: Things that go bump (map) in the night

Hi everyone! Have you had a chance to explore our new and improved Support Portal? Now’s your chance; it’s KBAotW time! This week, I’d like to show you a long-standing feature Second Life builders can use to add a level … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 36 Comments

Knowledge Base Article of the Week #19: Hush, I’m speaking!

Hey everyone! Are you as excited as I am about the upcoming Support navigation changes? If you’re a regular Knowledge Base Article of the Week reader, I think you’ll love the improvements we’ve made. Make sure to read Maurice’s great … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 15 Comments

Knowledge Base Article of the Week #16: Be mine, Valentine!

Hello everybody! Today, I bring you a very special Valentine’s Day Knowledge Base Article of the Week: How do I make someone my partner? If you find yourself a sweetheart and you want the whole world to know, you can … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 56 Comments