Category Archives: Website Status

M Linden: Second Life Update and Welcome to Howard Linden (aka Howard Look)

Greetings everyone! Over the last several months we’ve been hard at work making Second Life more relevant, more usable and more reliable.  Our work is showing up in Second Life’s usage statistics.  On Sunday of this past weekend, we hit … Continue reading

Posted in Announcements & News, CEO Announcement, Creativity & Ideas, Operations, Resident Experience, Website Status | 9 Comments

[RESOLVED] Support Portal Maintenance Tonight: Now 9pm-Midnight PDT

[Resolved at 10:50pm Pacific] Our Support Portal is back online! [Updated at 10:10pm Pacific] Maintenance is in progress. — Frontier As reported earlier this week, our support portal will be offline for system maintenance tonight, Saturday, 26th April. Our software … Continue reading

Posted in -Miscellaneous, Announcements & News, Concierge, Customer Service, Quality Assurance, Resident Experience, Service Status, Website Status | 150 Comments

[CLOSED] Updating Your Credit Card Issue

[UPDATE 25 April 08, 3:40 pm Pacific] Our payment processor has fixed and tested the process.  All card operations (including updates) are now running within normal time frames. ***** Due to an issue with our payment processor, we are unable … Continue reading

Posted in Customer Service, Service Status, Website Status | 149 Comments

Support Portal Maintenance – Sat 26th April, 6pm-Midnight PST

Our support portal will be offline for six hours of system maintenance this Saturday, 26th April from 6:00pm-Midnight PST. During that time, the support portal will be unavailable for chat or ticketing services.

Posted in Announcements & News, Community, Concierge, Customer Service, Quality Assurance, Resident Experience, Service Status, Website Status | 8 Comments

Reminder: Auction Site Down for Service Tonight

As originally reported here, our auction pages will be offline for scheduled maintenance this evening from 9 pm until 11pm PST. We apologise for any inconvenience this essential event may cause.

Posted in Announcements & News, Community, Concierge, Customer Service, Land, Resident Experience, Service Status, Website Status | 17 Comments

[RESOLVED] – Transaction history not showing on the website

[2:43 AM – RESOLVED] The database is back and transaction histories are now viewable again. Thanks for your patience whilst we sorted it out. Residents will find that transaction histories are not showing up when running a query on our … Continue reading

Posted in Announcements & News, Community, Customer Service, Resident Experience, Service Status, Website Status | 65 Comments

[RESOLVED] Two Gremlins Bite the Dust

[10:52 PM Pacific –teeple] Operations has just addressed an unexpected performance hit on the central database cluster.  For a very few minutes, logins were slow or stalled, and various in world functions such as land and L$ transfers and map/search … Continue reading

Posted in Announcements & News, Customer Service, Resident Experience, Website Status