Monthly Archives: March 2008

More Stable Second Life Simulator On The Way (Tastes Great, Less Crashing)

Second Life Simulator v1.20.0.83683 Is On The Way! (previously known as Havok™4 Beta Server) This Saturday we announced the release readiness of the new Second Life Simulator, previously known as the Havok™4 Beta Server. Testing this weekend turned up a … Continue reading

Posted in -Miscellaneous, Announcements & News, Bugs & Fixes | 149 Comments

[REMINDER] Call Center Maintenance in Progress

As blogged on Friday, our call center is undergoing six hours of maintenance beginning at 2 p.m. Pacific today. During the maintenance time, callers may be entreated to leave messages or asked to call again later, depending on which inquiry … Continue reading

Posted in Customer Service

[Resolved] Second Life In-World Service Issues

 [Update @ 4:51 PM on 3/31/08]  These issues have been resolved. [Update @ 2:30 PM on 3/31/08] The below issues have returned and are being investigated by our Server Team. We apologize for any inconvenience this has caused. [Update @ … Continue reading

Posted in -Miscellaneous, Announcements & News, Customer Service

[Resolved] Live Chat Temporarily Unavailable

[Update @ 2:06 PM on 3/31/08] Second Life Live Chat support has been restored!  Happy chatting! Second Life Live Chat support is temporarily unavailable. We will update you here when it is available again. Thank you for your patience.

Posted in -Miscellaneous, Announcements & News, Customer Service

Forum Facelift

Recently I was approached by two Second Life Residents about revitalizing the Resident Moderator program on the forums. They had a group of people who had volunteered to help moderate the forums, given that the current program has effectively ended. … Continue reading

Posted in Community | 122 Comments

[Resolved] In World Services Down/Website and Support

[Update 16:06 PST] We are considering this issue resolved however the transaction log on the website is still  a little out of date and there are a few regions still being given attention.  We thank you for all of your … Continue reading

Posted in Bugs & Fixes, Community, Service Status

[All Clear] Transactions Timing Out

[All clear 13:05 PST] It is currently clear to conduct transactions again. If this issue should return we will re-open this post again. Thank you for your patience today. [Re-opened 12:32 PM PST] We are opening this issue again as … Continue reading

Posted in -Miscellaneous, Customer Service, Support Stats