Monthly Archives: September 2007

Questions About VAT?

There have been a lot of questions about why we sent out an email announcement to EU citizens that we will need to charge VAT, and why there was no advance notice. Second Life has been growing exponentially in Europe … Continue reading

Posted in Announcements & News | 133 Comments

Havok4 Is Here On The Beta Grid!

It is time to announce the beta testing of “the project you thought would never ever get finished” – one that has been far more complex than we expected. Of course, I’m talking about the long-awaited upgrade of the Second … Continue reading

Posted in Bugs & Fixes, New Releases, Preview Grid | 143 Comments

[REMEDIATED] Web Site and Splash Screen Slowdowns

[1:42 p.m. PDT] …and, the gremlin has been tracked to the Friends Online feature, where it still lurks, snarling and hissing. Secondlife.com’s other Web services and the HTML splash screen on the client login page are performing normally now, but … Continue reading

Posted in Announcements & News, Community, Operations, Resident Experience, Service Status, Website Status

[RESOLVED] Partial support phone outage

[7:08 a.m. PDT] Thankfully, the interruption was as brief as it was sudden.  All phone service has been restored. [6:55 a.m. PDT] Issues with our support phone lines are causing some, but not all, inbound calls to fail. Engineers are … Continue reading

Posted in Announcements & News, Community, Customer Service, Service Status

[RE-RESOLVED] Viewer update link is giving intermittent problems

[1:46 p.m. PDT] Downloads should be correct now from both the Website and the viewer. [1:27 p.m. PDT] Reports of this bug’s demise were premature 😦 We’ve renewed the hunt for a speedy, effective solution. If you receive a download … Continue reading

Posted in Announcements & News, Customer Service, Resident Experience

Machinima Mailing List and Wiki Portal Created!

The Machinima panel at the Second Life Community Convention (SLCC) concluded this year with a feedback session and inspired what some might call a machine animation Linden renaissance. As such, we have created the Machinimatographers of Second Life mailing list … Continue reading

Posted in Announcements & News, Community, Creativity & Ideas, Movies & Machinima | 33 Comments

[RESOLVED] LindeX purchases currently via Website only

[11:26 a.m. PDT] Land purchasing has been re-enabled.  If you do get an error message attempting to purchase a parcel,  relogging should fix it.  Thanks! [10:49 a.m. PDT] The in world L$ purchase tool is functional again. We’ll have land … Continue reading

Posted in Announcements & News, Community, Resident Experience