Category Archives: Customer Service

Coming Soon…The Good Ol’ Days!

[2009-02-25 @ 11:10 AM PST] The new blogs are UP NOW! blogs.secondlife.com (note the extra “s”, the singular will also redirect to the new blogs soon). [11 AM PST] WE’RE SO CLOSE! [8 AM PST] Pardon the mess, it’s temporary. … Continue reading

Posted in Announcements & News, Blog Improvements, Blogroll, Business, Community, Community Gateways, Concierge, Customer Service, Education, Enterprise, Forums, Land, Marketing, New Releases, Tips & Tricks | Tagged , , | 150 Comments

New, German Language Phone Support hours

Hello from Support! We are pleased to announce our new German office hours for outworld support. If your preferred language is German then we have the support for you! Monday through Friday from 08:30 to 19:30 our German support agents … Continue reading

Posted in Announcements & News, Community, Customer Service, Forums, Resident Experience

A Letter to Second Life Residents

M Linden here. Many thanks to everyone who responded constructively with their concerns and suggestions about our Openspaces announcement. We’ve listened carefully and your feedback has led to some amendments to our original plan. Before I jump to the policy … Continue reading

Posted in Announcements & News, Community, Creativity & Ideas, Customer Service, Development, Economy, From the CEO, Inworld Content, Land, Open Space

Knowledge Base Article of the Week #34 My Selection is Your Selection

Welcome to another KBAotW! My selection this week is our handy article How to select everything you own on a parcel of land. There are many uses for this quick and easy click-n-drag selection method. Select an entire unlinked build … Continue reading

Posted in Customer Service, Resident Experience | 77 Comments

[RESOLVED] Status Page Temporarily Down

[RESOLVED 10:45 a.m. Pacific]  The status page is active again. [UPDATE 9:56 a.m. Pacific] No visible improvement yet.  The Web team is still working on it. ***** The status page we use to report service disruptions in progress is suffering … Continue reading

Posted in Customer Service

Knowledge Base Article of the Week #33: Fruit Rind Joke Goes Here

That sound you hear is the sound of another Knowledge Base Article of the Week being unveiled! This one’s about appealing account suspensions, which is something we’re noticing some curiosity around. Point your browsers to the following article, titled My … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 98 Comments

Knowledge Base Article of the Week #32: You can get there from here

Hey everyone!  Have you ever tried to send someone a link to an article in the Knowledge Base, only to find that it didn’t quite work the way you expected?  Have you ever wondered how we post Knowledge Base links … Continue reading

Posted in Community, Customer Service, Resident Experience | 18 Comments