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Monthly Archives: October 2007
Second Life Havok4 Beta Preview (2007-10-31) Simulator and Database Refresh starting at 5:00 PDT
Tonight we will be taking the Second Life Beta Preview offline for maintenance starting at 5:00pm PDT. The Beta Preview is expected to be back online by late Friday, if not before. During this offline period we will be performing … Continue reading
Posted in Announcements & News, Bugs & Fixes, Development, Preview Grid
29 Comments
Knowledge Base Article of the Week, Volume 2
Hello, one and all! I’m Jeremy Linden, your worst grammatical nightmare relatively friendly Technical Writer. I work with Jon Linden on the Knowledge Base and assorted documentation projects here at Linden Lab. You’ll be seeing a lot more of me … Continue reading
Posted in Community, Customer Service, Resident Experience, Tips & Tricks
25 Comments
[STABILIZED] Group Chats Failing for Some Residents
[UPDATE 12:25 pm PST] The Operations team has stabilized group messaging, but will continue to monitor the function this afternoon. We’ll mark this [STABILIZED] for now, let you know if things take a turn for the worse, and mark it … Continue reading
Posted in -Miscellaneous, Community, Resident Experience
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[RESOLVED] Logins Failing for Some Residents
It turns out a backbone service needed rebooting. We apologize for the inconvenience 😦 **** Some residents are reporting “Login failed” messages when they attempt to connect. We’re on it, thick and fast. We’ll keep you posted.
Posted in Announcements & News, Community, Operations, Resident Experience
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September 2007 Service Quality Metrics Posted
Hello everyone! We have updated and expanded the Second Life Service Quality Metrics page through the end of September 2007, and as promised, we’re including the Viewer and Region crashrates and performance statistics on that site instead of in the … Continue reading
Posted in Resident Experience, Service Metrics
89 Comments
[Update] Land billing charged twice
[Update October 30, 2007 10:40am PST] We have now resolved this issue and no further Residents will be affected. The double-billing was the result of a technical issue and ultimately affected a very small number of Residents. It is no … Continue reading
Posted in -Miscellaneous, Announcements & News, Community, Concierge, Customer Service
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[RESOLVED] Temporary Login Issues
This morning at approximately 2:50 am Pacific we experienced a database hiccup that prevented residents from being able to connect to Second Life. Ops was notified, quickly responded and corrected the problem. Thank you for your patience and we apologize … Continue reading
Posted in -Miscellaneous
2 Comments
Resident-Reported Inventory Loss Survey Launched
This post announces a survey that is a new part of the Resident Inventory Loss Analysis project. The Inventory Loss Reduction Initiative, that this project is part of, has already eliminated one major cause of inventory loss. We are now … Continue reading
[RESOLVED] Interruption of in-world services
[RESOLVED 06:59 am PDT] The search issues are fixed now. A few left-over hiccups in some regions will clear out soon. We apologize for the interruption of your sunday and thank you for your patience! [UPDATE 06:23 am PDT] Our … Continue reading
Posted in -Miscellaneous, Announcements & News, Service Status
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[RESOLVED] Support Portal Maintenance Saturday Night
[RESOLVED] The maintenance is finished, and the support portal is back online. [UPDATE] The support portal maintenance is underway. ***** Just a reminder… This coming Saturday, 27 October, our support portal will be off line between 6:00 pm and 11:00 … Continue reading
Posted in Announcements & News, Community, Customer Service, Operations, Resident Experience, Service Status
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