Monthly Archives: October 2007

Second Life Havok4 Beta Preview (2007-10-31) Simulator and Database Refresh starting at 5:00 PDT

Tonight we will be taking the Second Life Beta Preview offline for maintenance starting at 5:00pm PDT. The Beta Preview is expected to be back online by late Friday, if not before. During this offline period we will be performing … Continue reading

Posted in Announcements & News, Bugs & Fixes, Development, Preview Grid | 29 Comments

Knowledge Base Article of the Week, Volume 2

Hello, one and all! I’m Jeremy Linden, your worst grammatical nightmare relatively friendly Technical Writer. I work with Jon Linden on the Knowledge Base and assorted documentation projects here at Linden Lab. You’ll be seeing a lot more of me … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 25 Comments

[STABILIZED] Group Chats Failing for Some Residents

[UPDATE 12:25 pm PST] The Operations team has stabilized group messaging, but will continue to monitor the function this afternoon.  We’ll mark this [STABILIZED] for now, let you know if things take a turn for the worse, and mark it … Continue reading

Posted in -Miscellaneous, Community, Resident Experience

[RESOLVED] Logins Failing for Some Residents

It turns out a backbone service needed rebooting.  We apologize for the inconvenience 😦 **** Some residents are reporting “Login failed” messages when they attempt to connect. We’re on it, thick and fast. We’ll keep you posted.

Posted in Announcements & News, Community, Operations, Resident Experience

September 2007 Service Quality Metrics Posted

Hello everyone! We have updated and expanded the Second Life Service Quality Metrics page through the end of September 2007, and as promised, we’re including the Viewer and Region crashrates and performance statistics on that site instead of in the … Continue reading

Posted in Resident Experience, Service Metrics | 89 Comments

[Update] Land billing charged twice

[Update October 30, 2007 10:40am PST] We have now resolved this issue and no further Residents will be affected.  The double-billing was the result of a technical issue and ultimately affected a very small number of Residents.  It is no … Continue reading

Posted in -Miscellaneous, Announcements & News, Community, Concierge, Customer Service

[RESOLVED] Temporary Login Issues

This morning at approximately 2:50 am Pacific we experienced a database hiccup that prevented residents from being able to connect to Second Life. Ops was notified, quickly responded and corrected the problem. Thank you for your patience and we apologize … Continue reading

Posted in -Miscellaneous | 2 Comments