Author Archives: rheyalinden

[CLOSED] Some Second Life Regions Offline

[CLOSED 11:07 a.m. –teeple] All regions affected have been returned to service.  Thanks for your patience! [UPDATE 10:08 a.m. –teeple] The vast majority of regions are back online. Operations is still working on a small number of them. We’ll let … Continue reading

Posted in -Miscellaneous, Announcements & News, Community, Service Status | 150 Comments

[CLOSED] Second Life In-World Service Issues

[UPDATE 10:24 a.m. Pacific] Logins and in world services have been restored. ***** We are currently experiencing issues with most in-world services such as: failed transactions, login failure, etc. The Support Portal is also experiencing issues. Live Chat and Ticket … Continue reading

Posted in -Miscellaneous, Announcements & News, Customer Service, Service Status | 150 Comments

[RESOLVED] – Temporary Display Error Issue with Non-English Characters

[10:07 AM – Resolved]  The nightly processing of group information has been completed successfully and groups with UTF8 characters seem to be functioning normally.  This concludes the remedy of the UTF8 character problem.  Thanks for your patience while we tidied … Continue reading

Posted in -Miscellaneous, Customer Service

[Resolved] Second Life In-World Service Issues

 [Update @ 4:51 PM on 3/31/08]  These issues have been resolved. [Update @ 2:30 PM on 3/31/08] The below issues have returned and are being investigated by our Server Team. We apologize for any inconvenience this has caused. [Update @ … Continue reading

Posted in -Miscellaneous, Announcements & News, Customer Service

[Resolved] Live Chat Temporarily Unavailable

[Update @ 2:06 PM on 3/31/08] Second Life Live Chat support has been restored!  Happy chatting! Second Life Live Chat support is temporarily unavailable. We will update you here when it is available again. Thank you for your patience.

Posted in -Miscellaneous, Announcements & News, Customer Service

[Resolved] Second Life Scheduled Maintenance, 03/05/08

[Update 12:26 PM on 3/05/08] Scheduled Maintenance is complete!  Thank you for your patience. Second Life will undergo scheduled maintenance for Asset Server work from 7:00 AM to 11:00 AM PST on 3/05/08. We do not expect to take Second … Continue reading

Posted in -Miscellaneous, Announcements & News, Community, Customer Service, Operations

Second Life Scheduled Maintenance, 2/29/08

Second Life will undergo scheduled maintenance for Asset Server work from 7:00 AM to 11:00 AM PST on 2/29/08. We do not expect to take Second Life down during this time, and there should be no effects visible to Residents. … Continue reading

Posted in -Miscellaneous, Announcements & News, Community, Customer Service, Operations, Website Status