Monthly Archives: May 2007

Keeping Second Life Safe, Together

The diversity of things to see and do within Second Life is almost unimaginable, but our community has made it clear to us that certain types of content and activity are simply not acceptable in any form.  Real-life images, avatar … Continue reading

Posted in Announcements & News | 163 Comments

Login issues – timeout error message – Resolved (maybe)

We are investigating the login issues at the moment. Users may be experiencing timeout errors. If you are experiencing this issue, please keep trying to login. 🙂 Thanks for your patience! [UPDATE: 2007-06-01 9:30am PDT, by Joshua Linden]  Last night … Continue reading

Posted in Announcements & News, Service Status | 169 Comments

Issue Tracker login bug fixed!

Good news to start the workday (at least in this timezone): we know many Residents have found it difficult to login and vote, comment, and otherwise interact on our Issue Tracker, aka Public JIRA (sometimes shortened to “PJIRA”). This was … Continue reading

Posted in Bugs & Fixes, Community, Website Status | 57 Comments

Password Recovery Fix in the Works

[UPDATE]  Password recovery has been fixed.  You should now be able to recover your password at the website if you have forgotten it. Password recovery was accidentally broken in a recent release but we have now located the error and … Continue reading

Posted in Announcements & News, Customer Service | 1 Comment

Newsletter Posted!

View the latest Second Life newsletter on our website and, coming soon, grab a newly updated copy from one of our in-world location (don’t forget to sign up for automatic in-world delivery of upcoming issues!) This month, find out about … Continue reading

Posted in Announcements & News, Community | 30 Comments

WindLight First Look viewer released!

We’ve just released the Second Life WindLight First Look viewer containing brand-new atmospheric rendering — killer skies and kickass environments — for your enjoyment! See our earlier WindLight announcement for more info. This viewer can be downloaded RIGHT NOW in Windows, Mac, … Continue reading

Posted in Announcements & News, Creativity & Ideas, Development, New Releases | 100 Comments

Yesterday’s Issues Addressed with Rolling Restart.

We are initiating a rolling restart of sims to address issues that arose yesterday, as indicated in a previous blog post. These include slow logins, slow or failed group chat and teleports, and presence issues which can be described as … Continue reading

Posted in Bugs & Fixes, Service Status

Support Portal Open

[UPDATE] Lifetime accounts will be eligible for premium support, it may take until Tuesday to get them enabled but we will do so.   We have had a few bumps so far, but there are fixes in place for early … Continue reading

Posted in Announcements & News, Concierge, Customer Service | 124 Comments

The Plan for Voice

The new Voice feature has been live on the Beta Grid for the last two months. We’re very excited about this very cool new feature, which has been in design and development for over a year now, and can’t wait … Continue reading

Posted in Announcements & News, Community, Preview Grid | 128 Comments

Grid Slowdown Being Addressed

An issue has sprung up this afternoon that has manifested itself in a broad set of symptems including slow logins, slow or failed group chat and teleports, and presence issues. The devs are currently in the process of diagnosing the … Continue reading

Posted in Bugs & Fixes