Author Archives: Kate Linden

Knowledge Base Article of the Week #34 My Selection is Your Selection

Welcome to another KBAotW! My selection this week is our handy article How to select everything you own on a parcel of land. There are many uses for this quick and easy click-n-drag selection method. Select an entire unlinked build … Continue reading

Posted in Customer Service, Resident Experience | 77 Comments

Knowledge Base Article of the Week #31 World Navigation

How do I use the World Map? is our featured article this week. Learn about Map Legends, Navigation Beacons, Tracking Friends, Creating SLURLs and more! We’re on a roll this week and have an added special surprise! New and veteran … Continue reading

Posted in Resident Experience | 56 Comments

Knowledge Base Article of the Week #28 Region Transfers

This weeks article is geared towards helping private island owners, and those of you who wish to own a private island in the future. Take a look at this weeks article, Private Region Transfer FAQ Check out this weeks KBAotW … Continue reading

Posted in Customer Service, Resident Experience | 39 Comments

Knowledge Base Article of the Week #26 What are those region server notifications about?

Have you traveled between regions and seen pretty yellow-gold messages on your screen letting you know that the region is running a different server version? Welcome to Het Grid, short for Heterogenous Grid. Check out this weeks KBAotW if you … Continue reading

Posted in Community, Customer Service, Resident Experience | 49 Comments

[Resolved] In World Services Unavailable

Resolved 5:55 p.m. PDT The database seems to be happy again, consider this the all-clear for transactions. Thank you for your patience. Update 5:39 p.m. PDT We’re still working on resolving these issues and will continue to keep you updated … Continue reading

Posted in -Miscellaneous, Bugs & Fixes, Resident Experience, Service Status | 152 Comments

[Resolved] Issue Tracker and Wiki Unavailable

Resolved 4:35 p.m. PDT The Issue Tracker and the Wiki are back up and running, thank you for your patience during this outage. Update 3:15 p.m. PDT Our Issue Tracker and public Wiki remain unavailable. We are in communication with … Continue reading

Posted in -Miscellaneous, Resident Experience | 32 Comments

[Completed] Services and Logins will be down for ~30 minutes

[Completed 12:07 p.m. PDT] Our system engineers have completed work on the Central database cluster and services have resumed. We are about to undergo a 30 minute downtime in order to work on our Central database cluster. All services including … Continue reading

Posted in Announcements & News, Bugs & Fixes, Customer Service, Resident Experience, Service Status | 152 Comments