Category Archives: Service Status

Ongoing Updates from the Grid from FJ Linden

FJ Linden here, to report on the latest Ongoing Updates from the Grid. As I promised in my first post, this will be a regular monthly communication to keep all of you up to date on our efforts to improve … Continue reading

Posted in Announcements & News, Bugs & Fixes, Development, Security, Service Status | 78 Comments

Voice Server Maintenance Monday 14 July

We’ll conduct grid wide maintenance on the voice servers on Monday morning, 14 July 2008, between 2:00 AM PDT and 5:00 AM PDT. Each voice-enabled region will experience a brief downtime (under five minutes) as the individual media server supporting … Continue reading

Posted in Customer Service, Resident Experience, Service Status | 14 Comments

Logins, Registrations, Land Store Offline Wednesday a.m.

To improve the Second Life experience, we’ll be upgrading database hardware this coming Wednesday, 2 July. The upgrade is scheduled to begin at 7:00 a.m. Pacific, and to take a maximum of an hour.¬† During that time, logins, new account … Continue reading

Posted in Customer Service, Resident Experience, Service Status | 127 Comments

Grid Status

Updates on current grid service status and issues are available on the new Second Life Grid Status Reports blog page, http://status.secondlifegrid.net/.

Posted in Announcements & News, Customer Service, Resident Experience, Service Status

Second Life Grid availability in April

We’ve just updated the Quality Metrics page, and the numbers show what you already know: April was not a good month for Second Life Grid availability. Our internal outage tracking tool estimates that about 630,000 usage hours were lost to … Continue reading

Posted in -Miscellaneous, Operations, Service Status | 149 Comments

Second Life Grid Status Reports 

Are you following the Second Life Grid Status Reports? If your business, your event, or your time with friends may be impacted by the Grid Status, we want you to have all the information we can get you, as quickly … Continue reading

Posted in Announcements & News, Customer Service, New Releases, Resident Experience, Service Status | 148 Comments

[RESOLVED] Support Portal Maintenance Tonight: Now 9pm-Midnight PDT

[Resolved at 10:50pm Pacific] Our Support Portal is back online! [Updated at 10:10pm Pacific] Maintenance is in progress. — Frontier As reported earlier this week, our support portal will be offline for system maintenance tonight, Saturday, 26th April. Our software … Continue reading

Posted in -Miscellaneous, Announcements & News, Concierge, Customer Service, Quality Assurance, Resident Experience, Service Status, Website Status | 150 Comments