Category Archives: Quality Assurance

“…Who me? Yes you! Couldn’t be! Then who?…” INTRODUCING AVATAR RENDERING COST

SO! We have a small little experimental feature we want you to know about…

Posted in -Miscellaneous, Announcements & News, Bugs & Fixes, Community, Development, New Releases, Quality Assurance, Resident Experience, Tips & Tricks | 150 Comments

[RESOLVED] Support Portal Maintenance Tonight: Now 9pm-Midnight PDT

[Resolved at 10:50pm Pacific] Our Support Portal is back online! [Updated at 10:10pm Pacific] Maintenance is in progress. — Frontier As reported earlier this week, our support portal will be offline for system maintenance tonight, Saturday, 26th April. Our software … Continue reading

Posted in -Miscellaneous, Announcements & News, Concierge, Customer Service, Quality Assurance, Resident Experience, Service Status, Website Status | 150 Comments

Support Portal Maintenance – Sat 26th April, 6pm-Midnight PST

Our support portal will be offline for six hours of system maintenance this Saturday, 26th April from 6:00pm-Midnight PST. During that time, the support portal will be unavailable for chat or ticketing services.

Posted in Announcements & News, Community, Concierge, Customer Service, Quality Assurance, Resident Experience, Service Status, Website Status | 8 Comments

[UPDATED] New Release Candidate Viewer: 1.20 RC0 Available

We’re excited to announce that Second Life 1.20 RC0 is now available for download from the test software page. This Release Candidate viewer brings lots of goodness in the form of fixes, a new UI look and feel (formerly codenamed … Continue reading

Posted in Announcements & News, Bugs & Fixes, New Releases, Quality Assurance | 147 Comments

1.19.1 Viewer – a love/hate relationship??

Fellow Residents! I want to talk- with YOU!

Posted in -Miscellaneous, Announcements & News, Bugs & Fixes, Community, Customer Service, Development, Education, Events, Forums, New Releases, Quality Assurance, Resident Experience, Tips & Tricks | 151 Comments

(Completed) Profile and Group Services Temporarily Unavailable

[Completed 4:30 p.m. PST – Kate] Operations has concluded changes and restoration of group and profile services. Please clear group cache via the debug/Advanced menu or relog to have group and profile services restored. As part of a plan to … Continue reading

Posted in Announcements & News, Community, Operations, Quality Assurance, Resident Experience

The new viewer – a well-oiled machine?

So, since yesterday’s viewer release, we have gotten a flurry of responses- about half seem to want to give us their first born child: “thank you for making this such a wonderful lag free experience now!” “runs better than release” … Continue reading

Posted in -Miscellaneous, Announcements & News, Bugs & Fixes, Development, New Releases, Quality Assurance, Resident Experience | 151 Comments