Author Archives: Teeple Linden

[RESOLVED] Status Page Temporarily Down

[RESOLVED 10:45 a.m. Pacific]  The status page is active again. [UPDATE 9:56 a.m. Pacific] No visible improvement yet.  The Web team is still working on it. ***** The status page we use to report service disruptions in progress is suffering … Continue reading

Posted in Customer Service

Voice Server Maintenance Monday 14 July

We’ll conduct grid wide maintenance on the voice servers on Monday morning, 14 July 2008, between 2:00 AM PDT and 5:00 AM PDT. Each voice-enabled region will experience a brief downtime (under five minutes) as the individual media server supporting … Continue reading

Posted in Customer Service, Resident Experience, Service Status | 14 Comments

Logins, Registrations, Land Store Offline Wednesday a.m.

To improve the Second Life experience, we’ll be upgrading database hardware this coming Wednesday, 2 July. The upgrade is scheduled to begin at 7:00 a.m. Pacific, and to take a maximum of an hour.  During that time, logins, new account … Continue reading

Posted in Customer Service, Resident Experience, Service Status | 127 Comments

Voice-only Rolling Update, 2 a.m. – 5 a.m. Pacific Wednesday

We’re conducting some scheduled maintenance on the voice servers tomorrow, 2008-05-21, from 2:00 AM to 5:00 AM Pacific time. This maintenance consists of a web API update and a media server update. These changes will be pushed in the form … Continue reading

Posted in Announcements & News, Resident Experience | 61 Comments

[RESOLVED] Logins Re-opened

[UPDATE 1:35pm  Pacific] Logins are open, and the asset system has returned to full functionality. Please be patient when logging in, as the login queue will be processing a high volume of requests for the next few minutes. [1:02 pm … Continue reading

Posted in Announcements & News, Community, Customer Service, Resident Experience, Service Status | 150 Comments

[CLOSED] Overdue Statements for Some Residents This Month

[UPDATE 24 Apr, 3:40 p.m. Pacific] The billing process is caught up.  The accounting group and their associated dev team will be monitoring this weekend’s billing run for any sign of trouble. [UPDATE 22 Apr, 4:55 p.m. Pacific] Last night’s … Continue reading

Posted in Announcements & News, Community, Customer Service | 149 Comments

I-World Island opens at midnight Pacific with 24 hour concert

At the top of the hour, I-World Island debuts with a full twenty-four hour showcase of musical talent.   Here’s the lineup (PST): 12 am Mikelec Criss 1 am Jackdog Snook 2 am Cromwell Hoobinoo 3 am Dann Numbers 4 am … Continue reading

Posted in Announcements & News, Community | 100 Comments