Author Archives: Maurice Linden

About Maurice Linden

Linden Lab

Support Metrics Updated

Two months ago, Cyn announced our new Customer Relations metrics page.  I am back on the blog to let all of you know that the metrics are now updated through the end of February.  As you will see, we’ve continued … Continue reading

Posted in -Miscellaneous, Announcements & News, Customer Service, Support Stats | 37 Comments

[Update] Support Navigation Changes… Going Live Now!

[Update 17 March, 2008 10:40am PDT, 5:40 pm GMT] We have started this morning’s website update and I am very happy to report that the new Support navigation page is a part of the update.  Between now and 11am PDT … Continue reading

Posted in Announcements & News, Customer Service | 64 Comments

Support Navigation Changes… Coming Soon!

It has been almost a year since we first announced the new Support Portal and we have received a lot of Resident feedback in that time. While a lot of the feedback has been varied, one message made it through … Continue reading

Posted in -Miscellaneous, Announcements & News, Customer Service | 28 Comments

[UPDATED] Regions restarted in small batches over the next two weeks

[UPDATE 6:00AM PST 2008-03-01] The final batch of regions are now undergoing IP address renumbering. This should last for only a couple of hours. After which, there should be no more noticeable disruptions to residents as the final loose ends … Continue reading

Posted in -Miscellaneous, Announcements & News, Bugs & Fixes, Operations

System Requirements Update – Now with Vista Support!

As a few of you may have noticed already, we’ve updated our System Requirements Page. We have made a handful of changes, but the most significant is support for Windows Vista. This has been a long time coming and we … Continue reading

Posted in -Miscellaneous, Announcements & News, Bugs & Fixes, Development | Tagged , | 61 Comments

[COMPLETED] Rolling Restart Beginning at 11:00 AM PST on 12/12/07

[Completed 12 Dec 07, 4:43 pm PST] Rolling restarts are completed.  Cleanup is underway and regions that are still down will be brought back up. -Kate [UPDATED 12 Dec 07, 4:00 pm PST] Rolling restarts are now 85% complete. Some … Continue reading

Posted in -Miscellaneous, Announcements & News, Bugs & Fixes

[RESOLVED]SL Voice Maintenance Has Completed

[RESOLVED] We have now completed our voice maintenance and the inworld voice service has now been restored.  If you are in a voice-enabled region and your Talk button is still grayed out, please go to Edit -> Preferences -> Voice … Continue reading

Posted in Announcements & News, Bugs & Fixes