Author Archives: Matthew Linden

[RESOLVED] Support Portal Maintenance Tonight: Now 9pm-Midnight PDT

[Resolved at 10:50pm Pacific] Our Support Portal is back online! [Updated at 10:10pm Pacific] Maintenance is in progress. — Frontier As reported earlier this week, our support portal will be offline for system maintenance tonight, Saturday, 26th April. Our software … Continue reading

Posted in -Miscellaneous, Announcements & News, Concierge, Customer Service, Quality Assurance, Resident Experience, Service Status, Website Status | 150 Comments

Support Portal Maintenance – Sat 26th April, 6pm-Midnight PST

Our support portal will be offline for six hours of system maintenance this Saturday, 26th April from 6:00pm-Midnight PST. During that time, the support portal will be unavailable for chat or ticketing services.

Posted in Announcements & News, Community, Concierge, Customer Service, Quality Assurance, Resident Experience, Service Status, Website Status | 8 Comments

Reminder: Auction Site Down for Service Tonight

As originally reported here, our auction pages will be offline for scheduled maintenance this evening from 9 pm until 11pm PST. We apologise for any inconvenience this essential event may cause.

Posted in Announcements & News, Community, Concierge, Customer Service, Land, Resident Experience, Service Status, Website Status | 17 Comments

[RESOLVED] – Transaction history not showing on the website

[2:43 AM – RESOLVED] The database is back and transaction histories are now viewable again. Thanks for your patience whilst we sorted it out. Residents will find that transaction histories are not showing up when running a query on our … Continue reading

Posted in Announcements & News, Community, Customer Service, Resident Experience, Service Status, Website Status | 65 Comments

Auction Site Maintenance Scheduled, Tue 22nd April, 9pm-11pm PST

Our auction facility will be offline for two hours of scheduled maintenance tomorrow, Tuesday 22nd April, between 9pm and 11pm PST. Our apologies for any inconvenience that this may cause. Matthew

Posted in Announcements & News, Community, Customer Service, Resident Experience, Service Status | 74 Comments

[BUMPED] Object to object emails failing in-world

[6:45 PM – Bumped] We’re still getting a few reports of rebellious objects which refuse to participate in object-to-object email. If you are the owner of such an object, please visit https://jira.secondlife.com/browse/SVC-688 and comment with as much detail as you’re … Continue reading

Posted in -Miscellaneous, Announcements & News, Community, Customer Service, Resident Experience, Service Status

The I-World Team and I-World Island

Part of our support structure here at Linden Lab is a dedicated customer team called I-World. This team answers support tickets and live chats from residents who are experiencing some difficulties or looking for guidance with in-world issues. Some of … Continue reading

Posted in -Miscellaneous, Announcements & News, Community, Concierge, Creativity & Ideas, Customer Service, Education, Events, Music, Resident Experience | 87 Comments