Author Archives: Kate Linden

[Resolved] Temporary interruption of services

Resolved 5:30 p.m. PDT Logins, transactions and other in world services have resumed. Thank you. Residents reported interruption of some services which included object rezzing, L$ transaction and login. This was the result of bringing some login servers online before … Continue reading

Posted in Announcements & News, Customer Service, Resident Experience, Service Status

[Resolved] Support Portal Giving Intermittent 501 Errors

Resolved 3:38 p.m. PDT The support portal is up and running.  We look forward to assisting you. Update 3:14 p.m. PDT Our support portal is available. Some residents are receiving a 500 error message when attempting reach support. We will … Continue reading

Posted in -Miscellaneous, Customer Service, Resident Experience, Service Status, Website Status

RESOLVED – Upgrading Central Database System Wednesday, April 9th 7:00 a.m. – 8:00 a.m.

[07:54 AM – Resolved] The database upgrade has now been completed. Thank you for your patience whilst this was going on. – Matthew [07:05 AM – Update] The database upgrade is now under way. – Matthew As part of a … Continue reading

Posted in -Miscellaneous, Announcements & News, Operations, Resident Experience

[Resolved] Grey Profiles Reported

[Resolved 7:15 p.m. PST] Profiles should be working again!  Please be sure to clear group cache and/or relog for return of services. Update 6:09 p.m. PST We have identified the cause of profile greyness and inaccessibility. Stand by for working … Continue reading

Posted in -Miscellaneous, Bugs & Fixes, Customer Service, Resident Experience, Support Stats

[RESOLVED] Logins & Transactions Working Intermittently/Peak Hours Info

[RESOLVED] 5:23 a.m. PST We have been monitoring these issues throughout the night and there would appear to be no further instances at this time. Update 7:05 p.m. PST Occasional reports of incomplete transactions are still being received. Update 6:46 … Continue reading

Posted in -Miscellaneous, Announcements & News, Community, Customer Service, Service Status

[Completed] Profile and Group Temporary Changes 1:00 PM PST

[Completed 4:30 PM PST] Operations has concluded changes and restoration of group and profile services. Please clear group cache via the debug/Advanced menu or relog to have group and profile services restored. Update 12:13 PM PST: We will begin these … Continue reading

Posted in -Miscellaneous, Community, Operations, Resident Experience, Service Status

Knowledge Base Article of the Week #22 How Can I Help Improve Region Performance

Owning land in the Mainland means you are part of a growing community. There can be many residents affecting performance of an individual region. So how can you do your part to contribute to a healthy region and improved performance? … Continue reading

Posted in Community, Resident Experience | 33 Comments