Author Archives: Jon Linden

Knowledge Base Article of the Week #13: Spaceprims II — The Search For More Prims

Knowledge Base Article of the Week time means I get to make a Mel Brooks reference for no reason! Or almost no reason. This week’s article should provide some much-needed context: How can I get more prims on my land? … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 51 Comments

Knowledge Base Article of the Week #11: Time for a Change

Hi everybody! This edition of the Knowledge Base Article of the Week goes out to new Residents and anyone looking for a quick refresher on how to adjust your avatar’s looks and organize your clothing, in the form of a … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 32 Comments

Knowledge Base Article of the Week: Getting Some Me (You?) Time

Those of you who enjoy the band Weezer may want to pop in the Blue Album and skip to track eight. We’re proud of the way Second Life allows you to find people, make friends, and communicate easily, but many … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 82 Comments

Knowledge Base Article of the Week #7: Age Verification Beta

Brace yourselves. The Knowledge Base Article of the Week, much like last week, is actually multiple articles this time (two, to be precise). Our subject: The Age Verification beta. Those of you with questions about the Age Verification beta should … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 151 Comments

Looking For a Few Good Residents

Does Second Life … … mystify you? … annoy you? … captivate you? … thrill you? We’re looking for local Residents new, old, and everywhere in between to help us evaluate some possible changes, tweaks, and/or new features to Second … Continue reading

Posted in Community, Customer Service, Resident Experience | 101 Comments

Knowledge Base Article of the Week #5: Getting the Most Frames for Your Seconds

A short update for a short week: This edition of the Knowledge Base Article of the Week is a guide to improving region performance. Though this article is mainly geared toward the owners of estates and private regions, it contains … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 150 Comments

Knowledge Base Article of the Week #3: Capture the Lag

I bet you won’t even have to guess what this week’s Knowledge Base Article of the Week is, ladies and gentlemen! Today we’re going to point you to an article about lag that should shed some light on a topic … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 92 Comments