Author Archives: Jon Linden

Knowledge Base Article of the Week #33: Fruit Rind Joke Goes Here

That sound you hear is the sound of another Knowledge Base Article of the Week being unveiled! This one’s about appealing account suspensions, which is something we’re noticing some curiosity around. Point your browsers to the following article, titled My … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 98 Comments

Knowledge Base Article of the Week #30: Suggestion Box Sign

Happy Thursday, people, and welcome back to another edition of Knowledge Base Article of the Week. This week, we’re going to visit a topic near and dear to my heart: Submitting a Knowledge Base Suggestion. The Documentation Team works every … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 37 Comments

Knowledge Base Article of the Week #27: Get It Together

Welcome back to another edition of the Knowledge Base Article of the Week! This week’s topic should be near and dear to the heart of anyone who has anything at all in their Second Life virtual closet: Inventory management tips … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 96 Comments

Knowledge Base Article of the Week #24: TGI Tuesday

Your installment of the Knowledge Base Article of the Week comes a little earlier than usual with a timely topic: How do I get my stipend? It’s a subject that we tend to see a lot of questions around when … Continue reading

Posted in Community, Customer Service, Resident Experience | 7 Comments

Knowledge Base Article of the Week #20: This Land is Our Land

While I’m probably more excited than any of you about the upcoming Support navigation changes (coming soon), I won’t let it get in the way of this week’s Knowledge Base Article of the Week, folks. Are you in a group … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 18 Comments

Knowledge Base Article of the Week #18: Beyond the Veil

This week’s Knowledge Base Article of the Week is actually two articles on a somewhat unusual topic: Death and other “First Life” Worries How do I bequeath my Second Life account and assets to another Resident if I die in … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 71 Comments

Knowledge Base Article of the Week #15: Comments … Off?

This week’s Knowledge Base Article of the Week answers a question that some of you have no doubt been pondering at length: Why are comments closed on some blog posts? (click on the link to view the article directly, after … Continue reading

Posted in Community, Customer Service, Resident Experience, Tips & Tricks | 90 Comments