Author Archives: cynlinden

Return of the Old Land Store

Best laid plans of mice and men often go awry… the new Land Store is just not ready to ship. Rather than inflict you guys with a tool that isn’t ready yet, we have decided to bring the old store … Continue reading

Posted in Announcements & News, Concierge, Customer Service, Land | 121 Comments

Introducing the Customer Relations metrics webpage

Starting today and updated monthly we will be publishing the support team’s general performance stats to the website on this page. Each month’s post will be accompanied by a blog post that provides additional context for the numbers; this will … Continue reading

Posted in Announcements & News, Community, Concierge, Customer Service, Resident Experience, Support Stats | 37 Comments

[RESOLVED] Support Web Page Down

[RESOLVED @ 11:00PM Pacific] Our Support Portal is back online! Thank you and have a good evening! The support web page is temporarily unavailable, we’ll get it back up just as soon as we can. Thank you!

Posted in Announcements & News, Community, Concierge, Customer Service

Support Expands Services

In our ongoing effort to improve our support services, we have recently expanded the hours for billing and outworld technical support to 24/7. This was made possible through the use of an outsourced group based in the UK that we … Continue reading

Posted in Announcements & News, Community, Concierge, Customer Service | 59 Comments

Classified Advertisement Extension

Due to our inability to enable search for an extended time period this week, we have pushed the expiration date of every advertisement that was in the classifieds as of 17:00 PDT yesterday forward by four days. While we realize … Continue reading

Posted in Announcements & News, Community, Concierge, Customer Service | 164 Comments

Power Outage in San Francisco Affects Support

This afternoon the area of San Francisco where Linden Lab has its offices lost power. This outage affected our in house support staff, primarily the billing team. Other support teams, including the Concierge team which monitors for regions down and … Continue reading

Posted in Announcements & News, Community, Concierge | 64 Comments

Support Portal Downtime

[UPDATE] Sorry folks, they posted to me in Eastern time, so we have to adjust 3 hours. Should be  Saturday, July 7th from 6pm SL time to Sunday, July 8th at 2am SL time. My apologies. Our Support Portal vendor … Continue reading

Posted in Announcements & News, Concierge, Customer Service