Author Archives: Char

About Char

Liaison Supervisor - Serving your customer service and community needs.

The newest of the Liaison Specialists!

Hello Community! I’m happy to announce our latest Liaison Specialists who are serving you in our various Support groups! Patch Linden and Kosmo Linden have joined our Concierge team. Trinity Linden is working with our Governance team. Last but not … Continue reading

Posted in Announcements & News, Community, Customer Service | 42 Comments

A little news on the Liaison front!

  We’ve decided to announce new Liaisons on a quarterly basis now. It’s been several months since we have blogged about any new Liaisons so chances are you’ve met a new one since! Our transition in support is moving along … Continue reading

Posted in -Miscellaneous, Announcements & News, Community, Customer Service | 41 Comments

Electric Interruptions

We are experiencing some electric interruptions at the moment – some aspects of Support maybe be down but we are working on getting the issues solved as soon as possible. Thank you for your patience!

Posted in Announcements & News

[UPDATED] Intermittent Problems with Search

[Apr. 13 @ 9:40 AM PDT] Things have settled down again. We’re continuing to actively work on finding the root cause. -Torley [Apr. 13 @ 9:25 AM PDT] We’re experiencing more problems with Search (includes map not loading, L$ balances … Continue reading

Posted in Service Status

Rolling Update – Completed

Posted in Service Status

Invisible AVs and Failure to rez

We are investigating some asset problems which are causing some invisible avatars and object rezing failures. We are working to solve these issues as soon as possible.  Update 8:55pm –  The problems inworld seemed to have eased but we are continuing … Continue reading

Posted in Service Status

Howdy Partners! Giddy-up!

  Saddle up to those virtual horses and ride on out to the Help Request channel for your burning questions and issues that can’t be found in Knowledge Base or F1. While your hitched up and waiting for a reply … Continue reading

Posted in Announcements & News, Community | 87 Comments