Hi, Katt Linden here with a roundup of our main methods of communicating with you. First, I want to acknowledge that I have heard your concerns and complaints about the changes to the blog and the login screen. In answer to your questions about where to find key information, please see:
- Second Life Grid Status Reports. We are collecting all information about the status of the Grid — known issues, new server and viewer software and, very important to those planning events, a calendar showing planned outages, such as rolling restarts. We collect this in one location so that those needing this level of update can find it easily, without having to sort through blog posts on unrelated topics. You can subscribe to this by RSS or Twitter, which means you can have updates sent to your mobile phone.
- Official Second Life Blog. You can subscribe to the Second Life Blog by Email or by RSS or Twitter.
- From the Official Second Life Blog, see the links, in blue text, at the top left side of the page, to the Second Life Grid Status Reports, to the Knowledge Base Articles, and to Torley’s Video Tutorials.
- Video Tutorials by Torley are being updated regularly. Find the latest, or search for the topic you’re interested in learning via the category Browse or Search tabs, in the Tutorials section of the Showcase. You’ll also find these Tutorials on the Second Life Wiki Video Tutorials page. To be updated whenever there is a new one, subscribe to the Video Tutorials using RSS.
- Knowledge Base Articles are updated regularly as well, and you can find them in the Support Portal or follow the link from the Official Main Blog (top left sidebar) to the Knowledge Base Article.
- New Releases. When we release new versions of the Viewer, you’ll see the announcement on the SL Grid Status Reports, and Release notes can be found in the Release Notes section of the Wiki. In most cases, we will also provide a link to a forum discussion thread where we read and respond to comments over several days. We use the forum for this because a discussion there can continue for several days, allowing Residents from a variety of time zones to participate.
- As you may have seen during Burning Life, we created a special web site for the yearly event, in part to showcase the year-round events which will take place there. We anticipate continuing to build sites like this for special situations.
- The “Message of the Day” is the notice you see during the login process, (one or two lines of text, under the thermometer progress bar showing your login progress.) We have recently used this for a variety of announcements, from Linden hosted events like the Second Life 5th Birthday and Burning Life 2008, to optional testing of of new viewers, invitations to join in a localization project and occasional security announcements, as well as for tips on using Second Life. We’ll start noting new Tutorial Videos and Knowledge Base Articles here as well.
- As many of you have noted, we are not currently showing blog headlines on the Login screen. These will return, as part of the process of updating our blogs, but not for some time.
- Torley Linden and Katt Linden both have Twitter accounts you can follow. We’ll be experimenting with using these for additional, informal updates, and we’ll be happy to hear your feedback.
As Robin said in her recent post, the main, Official Second Life Blog will continue to hold our formal announcements and posts from our Executive team. We’re working to post here more often.
This official, main blog will be joined by a variety of other blogs, authored by Lindens, where we’ll be able to go deeper into specific topics. It is our intention to communicate with you more often and more broadly, but we ask for your patience during the process of updating the blogs.
We very much look forward to our ongoing conversation with you, on the blogs and elsewhere.