Following our previous post on changes to the Openspace products we have had a great deal of feedback from the community, particularly in the forum thread but also via email and IMs. I would like to offer up some feedback of our own.
The first thing I would like to do, is to thank everyone for taking time to give feedback. We’ve read it all, including the forum posts, and almost all of you have made your points constructively and clearly. We are blessed with highly passionate and intelligent residents and that makes for good dialogue, which we really appreciate.
Secondly, let me be clear when I say that we are listening to what you are saying to us on this issue. If you’re wondering whether to post that forum entry, please do. They all get read, even if we’re not able to reply to them all.
Thirdly, I wanted to clarify one issue. As mentioned in the post, Openspaces were intended for space, empty areas of ocean or forest. Take a look at the Knowledgebase article description here. By that criteria, the large majority of Openspaces have more going on than was the original intent. We are not suggesting this is a bad thing, and of course we’re delighted that people have found them to be so useful. And we’re not saying that everyone is abusing resources. We are saying that the use has changed, and continues to do so as people find more creative ways to use them. So the revised pricing is about recognising that change of use and the additional costs and value associated with it.
Over the next few days we will be continuing to review the feedback and keep the dialogue flowing with as many of you as we can. If you have something to say, the forum is the best place to say it. It is clear that some Openspaces are being used as they were intended originally, so we recognise that there are different levels of usage that we need to account for.
We will blog again soon, once we have had time to review. Be assured that we are aware of the strong feelings you have about this decision. In the meantime, please keep the conversation flowing, constructive and on topic. More from us soon.