Linden Lab Blog Changes to Give Residents More Choices

Some Residents have told me they worry the Linden Lab Blog is quieter than usual, and that this may reflect a decreased commitment by us to communication. In fact, the opposite is true. We’re making changes to enhance dialogue with you through adding better tools and organization along with fewer constraints.

Limitations of the Current Blog and Forums
The current blog has become unwieldy and messy because there is no way to categorize posts. Tag clouds, categories and search are inadequate tools for finding what you’re looking for. And we often hear that it can be frustrating to try and have meaningful exchanges about the original post because of the 150 message cut-off and the difficulty highlighting key comments among all the messages.

Similarly the current forum software is outdated, barely functioning and lacks important features that would enhance conversation between posters.

Coming Improvements
So we have embarked on a significant project to improve the web-based communication tools. In addition to updated software, we will be changing the blog’s organization, integrating the blog and forums for extended conversations, adding content to the log-in page to make it more useful, and integrating tools to highlight communications.

The new blog will have multiple categories to allow topic experts to talk about their areas of expertise and to promote discussion and Resident feedback and ideas. Large topics will integrate with the forums, as we’ve done recently, to allow for richer and more involved conversation with Linden Lab and Residents than is possible in blog comments.

Forum changes include feedback tools to allow Residents to elevate the most useful posts to the top of the thread. You’ll be able to vote on and rate comments so that the ones judged most useful will be highlighted. These helpful answers will be transferred to the Knowledge Base in the Second Life Support Portal.

Forum moderation will also be expanded to ensure focused and reliable exchanges of information, opinions and suggestions. We are contracting with a group to help us keep forum posts on topic and to handle abuse reports. They’ll also skim blog comments for off-topic posts and spam. It’s important to keep in mind that the moderators will not be answering blog or forum questions. This group will not be taking the place of Linden Lab employees, but rather will be freeing us up to communicate with forum and blog participants about substantive issues. These moderators, whose experience includes moderation assistance with EBay, are multi-lingual and will also be moderating our German, French, Korean and Japanese forums.

Timing and Transition
We will be introducing the new blog and forum enhancements in October. Until then, the blog will continue to be utilized for announcements, policy updates and introduction of new features. Other information is also being made available in other parts of the website such as the Grid Status page, blog margins and Showcase. We’ll help you find this information via the log-in message of the day.

In the meantime, we’ve created a forum thread where we can talk about our blog plans. I’ll be out for a short time this evening but will visit the forums in the next few hours to respond to your comments and questions.

About Robin Linden

Be the Change. You must be the change you wish to see in the world. ---Mahatma Gandhi
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144 Responses to Linden Lab Blog Changes to Give Residents More Choices

  1. Why is the current forum software outdated? Why hasn’t it been updated in like three years, resulting in things like the BBCode and stuff being eviscerated?

    If you’d been updating it to current revisions (vbul is at 3.7.3, the SL forums are at 3.0.5, which is seven major releases and god knows how many security patches apart) then it wouldn’t be outdated.

    If all you’ve read about that complaint leads you to think people dislike vbul then you weren’t really paying attention. People dislike LL’s implementation of forum software that they preferred to gut instead of update.

  2. Sindy Tsure says:

    /me claps!

  3. Raymond Figtree says:

    Is this change going to happen on the same timetable as the promised Forums overhaul? If so, I look forward to the new blog going live the day of the opening ceremony of the London Summer Olympics in 2012. 🙂

  4. Addendum to #2,

    http://www.vbulletin.com/forum/showthread.php?t=125480

    The version of that software that the official forums are using was released in January 2005. Latest version released was yesterday.

  5. It does not sound as if they will be using vBulletin.

  6. Yes, obviously, and why they would choose to scrap the most popular forum software, with tried and true use and extensive support between its developers and third party tools, in favor of some other implementation, is beyond me.

    It was good enough for them since 2003.

    I do wonder though what that means for the archives and such. Will those still be made available or are they going to vanish as well?

  7. ZATZAi says:

    I’m guessing you’ll be doing something like a lot of forums do now, that is have all posts on the blog or just ones of a certain category automatically replicated on the forum as a new topic in a special section. Allowing people to comment on the blog posts via the forum, software that is better designed for and better able to cope with communication amongst a large group than the comment section of a blog.

    I have no idea what group you’re contracting with for moderation support, I’d never even heard of anyone offering such services. I can only hope they’ll understand the nuances of running a forum. Forums are great for communities like Second Life, but their primary purpose is not to pull in new members but to maintain the member base by offering support and communication between the populace and staff and between members themselves. Because of this it’s important that forum moderation staff take care not to alienate the user base, granted it’s impossible to please everyone. But a forum that drives away members could erode the larger community when it’s purpose was to maintain it. As they say in sales/support, it’s easier and less costly to keep a customer happy then to woo a new one.

    I look forward to categorization though. The grid-status blog was a good idea in that it segregates information. But I’d like to see that and any future items listed here on the main blog page. Make it easy to get to each category, Torley posts, Annoucements, Future Features discussion and etc. Having them all in one place where it’s easy to see what is available rather than or in addition to having a unique domain devoted to each should aid in communication.

    It would also be good if there were feeds for each category so we can subscribe to just one. At the same time I’d like to see a communal feed for those of us who want to subscribe to all updates, but its nice to have choices. Beyond that, I’d encourage more use of micro-blogging like with Twitter. Many Linden employees use Twitter now for little updates, sometimes they post on the forum or wiki instead. The advantage of a system like Twitter is that it could be integrated into the WordPress blog on its own page, so we could see at a glance what various Lindens are working on and what’s happening on the grid. It’s nice because we know what people are working on, we can see that things are getting done as its happening.

  8. Crunch Underwood says:

    Ta Robin, very happy with all the goings on over at the forums, seems it’s been faling behind for a while now. good job

    -Crunch

  9. Rooke Ayres says:

    That’s some pretty nice rhetoric, Robin. But given LL’s past performance in delivering promises and achieving timetables, I’m not holding my breath.

    I’ll believe it when I see it.

    Btw, I agree with Joshua – #2, and Raymond – #5, whole-heartedly.

  10. Zaphod Kotobide says:

    Robin, it isn’t the system or platform that’s broken in the forums. Frankly, they work just fine for what they are. Please don’t attempt to fix human error with new software. It won’t work. It’s great that the blog and forum software are finally getting a face lift, but don’t lose sight of the fact that humans operate them, and humans consume the services they provide. That’s the core issue here.

    “It’s important to keep in mind that the moderators will not be answering blog or forum questions. This group will not be taking the place of Linden Lab employees, but rather will be freeing us up to communicate with forum and blog participants about substantive issues.”

    Questions about how when and why forum moderators take action in a particular forum thread are not substantive? What is more substantive than desiring to have an understanding about why a thread is closed, or why a post is edited? “Why do I have a plywood box on my left arm”? If the historical record in the forums reflected reasonable and rational approaches to moderation, I’d buy into this.

    It doesn’t, so I follow, and do not either.

  11. Nock Forager says:

    “multi-lingual”? cool!

  12. Desmond Shang says:

    Great to hear it Robin, I especially like the no-nonsense timeframe (October). Even if schedule slips a bit, this is nice and fast.

  13. Cocoanut Koala says:

    I hope and trust we will still have our Classified forums?

    coco

  14. Macphisto Angelus says:

    So, let me get this straight. In world bans *can* tie in with forum punishment. You are hiring an independent group of people to moderate and also handle abuse reports from the forums. An outsourced group of people who may or may not know anything about Second Life and it’s residents has that kind of power of those who would post there?

    I will let you digest that a bit, Robin. I hope you can spot the issue I have in there.

  15. Raudf Fox says:

    Count me in as part of the, “believe it when I see it,” crowd.

    While I’m glad to see some moderation hired out, I have to question why this wasn’t done two years ago, when General Discussions was closed? It was one of the top 10 suggestions for keeping that forum open, but all we heard back was silence on the topic.

  16. Thanks for re-opening this blog for posting. I hope that you decide to keep it open and only use the forums for extended discussions on a blog. The 150 cutoff is reasonable for the main blog page.. anything over than that could be redirected to forum responses.

    Personally I have stopped interacting in the blog because I find the entire concept of forum responses to a corporate blog to be unprofessional. Not appealing. I simply do not like it. It feels as if our voice is somehow less significant, pushed aside, lost in the commonness and masses of the forums.. even if that may or may not be the case.

  17. Katt Linden says:

    @16 Macphisto

    Moderators are under Linden supervision and will be using our guidelines. Any bans, if a Resident was abusive enough to earn one, would as always be done by Lindens. Spam and abuse, on the other hand, can be efficiently moderated by a team who focus on that task. I’m looking forward to having moderators who speak the languages we support.

  18. I like the vBulletin software.

    I wonder if the moderator group is still moderating the eBay forums, and if not, why not?

    Is the default order for forum posts going to be something other than chronological?

    We used to be able to rate threads and sort by rating. It was gamed heavily. The folks with hundreds of accounts will be able to do the same with post rating, won’t they?

    If the forum software is changed, are the vast quantity of existing posts going to remain viewable or will this part of SL’s history join the pictorial history that used to exist in the form of attached images, lost in the void?

    Forum posts currently are visible only after logging in, which requires SL membership, and aren’t indexed by web search engines. Is hiding from search engines and the general public part of the goal of this change?

    Will it be possible to see blog posts in chronological order, without regard to category, or will one have to check each category to find the latest?

    Weren’t tag clouds, categories, and search supposed to be the new modern good way to find what we are looking for?

    Any chance of having the default font in the blog comment editor be made large enough to read?

  19. Gordon Wendt says:

    For those that have read the resmod forum thread that I started you already knows my view on this but I’ll essentially re-iterate below.

    I have no love for the forum software and I agree with those above that say that it’s more mismanagement of the software in terms of updates as well as the software as a way to manage resident conversations. That being said I am quite disappointed that moderation is being outsourced as this just shows LL’s disregard…again… for the community since an outsourced moderation solution will have no idea of the nuances of the community and can never do as well as an in-house system would do. An argument could be made that Katt came in as an outsider and adjusted so why can’t they? Well Katt is just one person and with all due respect for her still hasn’t entirely adjusted and her entire job is the community and she has become part of the community which is more than could be said for some 3rd party solution.

  20. Dytska Vieria says:

    I like vBulletin! It is very versatile but you need to have somebody maintain and administrate it.

    I would also like to see the return of the General Discussion.

    Thank you for improvements and listening to us!

  21. Gordon Wendt says:

    @20 Katt, who is the solution provider for this? I think it would help us if we at least knew what/who we’re dealing with here.

  22. Ryozu Kojima says:

    You all realize using vBulletin isn’t just a simple matter of downloading the latest version and updating it right? The username and login has to be integrated into the existing LL user database, amongst other things.

    Granted, that shouldn’t be more than a day of work any time an update is released but still. That requires some long term dedication and LL isn’t known for keeping up with something if the dev that started it gets bored with it.

  23. Alisha Matova says:

    There is nothing wrong with vBulletin….unless you disable features and don’ maintain it up to date….

    The software is not as important to SL as the archive of information that has accumulated in the forums. Loss of any of this priceless information would be an epic fail.

    So if you must restructure/face lift things that’s fine, but *please* treat the archives of posts as gold.

    Thanks =)

  24. Argos Hawks says:

    The voting features sounds like you are going to turn every forum post into a popularity contest. That would be one giant leap backwards…

    …down a flight of stairs….

    …into an open septic tank.

  25. Darien Caldwell says:

    Too little, too late. Perhaps the new moderators should have been brought in first before running off all of your involved and invested forum users.

    Or maybe that was the point.

  26. Alisha Matova says:

    Speaking of…. I miss U.M. (the real one)

    *waves*

  27. Darien Caldwell says:

    @25,
    If it’s who is doing EBay, it will be LiveWorld.

    http://www.liveworld.com/

  28. Salazar Jack says:

    Sue Baskerville (SuezanneCB) Said:
    “If the forum software is changed, are the vast quantity of existing posts going to remain viewable or will this part of SL’s history join the pictorial history that used to exist in the form of attached images, lost in the void?”

    I would hope this does not happen. At the very least they should be archived for posterity, if not able to be maintained as part of the regular forums.

  29. Gordon Wendt says:

    @31, if true it just proves that LL is attempting to kill the community on the blog and forum.

  30. zOMG we can submit a comment. 1st blog post since Aug. 4th that we can comment on.

    The real question remains:

    THEY CAN HEAR OUR COMMENTS, but do they REALLY listen to us & do what is needed?

    PS What happened to Katt? She still pondering why she told the LL gaming community Z$ gaming systems were legal?

  31. Tammy Nowotny says:

    I am surprised to hear that moderating the blog and forums was a big enough job to outsource. I am concerned that going forward no one from LL will be reading our comments any more.

  32. Hmmm
    Looks like its time to fix the BLACK login screens for those whose viewer expands beyond one monitor.

    Vote here if yours is black too: VWR-8797 https://jira.secondlife.com/browse/VWR-8797

    Login Screen: when extending onto a second monitor is always BLACK (contains nothing but login boxes at bottom)

    Now that this BLOG talks about forum info being posted on login screen, – perhaps now is the time to fix this?

  33. I hope if I ever have to call LL for support I don’t have top talk to some person from India that I can’t understand.

    Maybe LL has outsourced all its people that fix the bugs on Second Life also. Money is still failing & so do teleports. Not to mention this land return bug.

    If you get 1024+ prims sent back to you at one time you lose everything!!!
    http://jira.secondlife.com/browse/SVC-1571

    And vote for this issue too to help get rid of chat spam when you don’t want it: http://jira.secondlife.com/browse/VWR-8752

  34. Mr. Little says:

    LOLOL @ 34

    You think Katt has any say about that at all? Just because Janitor Linden and Receptionist Linden gave you the OK does not make your little Z$ scam legal.

  35. @ 38 I had nothing to do with the Z$ gaming system, nor did I own any of them or ever play any of them.

  36. Well that will be awsome…
    Residents will have they’re own voice., i hope the voice won’t be SPAM :(.
    But i really hope it will cool!

    Alvi…:D

  37. Soap Clawtooth says:

    I like the way they say ‘in fact, the opposite is true’. As if reluctant to hold up their hands and say ‘Yeah, ok, maybe you were right.’

  38. Soap Clawtooth says:

    and LOL at 39: ‘get rid of chat spam’ he says, with a Name that is, essentially spam.

  39. Marianne McCann says:

    /me braces for what sounds like some very interesting times ahead.

  40. A simple upgrade to the latest vBulletin, the add-on Blog feature, maybe even the Project feature, a few third-party plug-ins and you get all the features mentioned plus all the current data. Slap on the login database code that is more than likely still compatible, fix the archives so they can be browsed again rather than just searched and there you have it.

    Curious what that would look like> Pop over to my forums at http://slhomepage.com which is a direct clone of Second Life’s forums before the “closures” and you’ll see most of these things in action and look including blogs and projects. Pop over to http://sluniverse.com and see the add-on Cristiano chose for post ratings and comments and it should be obvious that vBulletin in its current state can be the solution for the future and saviour of the past.

    Other solutions may work but vBulletin already does work and has a great reputation. Even more features could be integrated (check out the links section of my site to see how community links could be incorporated with an additional plug-in). While no mention of specific new software appeared in this post many people seem concerned there will be a change and I hope before such a decision is made the options of retaining vBulletin for expanded features, historical data, historical use and broad Internet familiarity will be considered.

  41. Ewan Mureaux says:

    Hurrrah for a company who are all about communication outsourcing aspects of…. communication, result!

    BTW any chance of some communication about this very long mono rollout and upcoming RC cycle, some communication about the gambling rules wouldl be pretty good too as more and more places are springing up that openly flaunt the rules…. no wait THE LAW.

    Anywho I totally hope this is part of a rebirth of second life and it will be onwards and upwards.

  42. Robin Linden says:

    It’s good to hear from you all. Those of you with a long history with Second Life know that we’ve tried a lot of different approaches over the years as the community has grown.

    This latest change isn’t a reflection on vBulletin. Instead, it’s the result of lengthy discussions about how we would like the blog and the forums to work together and identifying what features we need and anticipate needing in the future. I think we’ll find that the end result will be to everyone’s benefit.

    @9 (and others) We’re bringing in a moderation team who are very experienced in working with forum communities. We share common philosophies about moderation, and we will also be working with them closely as they become acquainted with the Second Life forum community. There are plans for training and discussion about the guidelines and their purpose. I want to reiterate that the moderators are the first line of review. It will be Linden staff who actually respond to questions or provide information.

    @21, 32 We agree that the forum posts represent a critical part of Second Life history. Archiving them during the transfer process is a priority.

  43. Not sure if its something on my firewall, but for at least the past month the blog headlines & status report headlines have been missing on my SL client login screen. Wasn’t sure if this is being changed too?

  44. Shibari Twine says:

    I hope that you will leave blog comments open still.

    The free posting without 150 message limit means that people will take two opposing sides, those for and those against, the argument will rage on and on in circles rather than people just putting their point of view and leaving.

    I never visit the forums for that reason, the level of built up angst ruins my happy mood.

    I will keep posting to the blog posts, assuming you dont do what happened with the mono post and cut comments.

  45. Raymond Figtree says:

    @Robin, I’d like to apologize for my snarky comment in reply #5. Good luck with the changeover.

  46. Wyald Woolley says:

    Sounds like a great plan! The proof will be in seeing it fulfill the hype.

    I’m hoping to see the really happen!

  47. Tegg B says:

    Any chance the new blog will be wider so I can remove the duct tape from each side of my 22″ monitor? 🙂

  48. ohgeez says:

    So your hiring your old team from The Sims Online then Robin?

  49. Stryker Jenkins says:

    I hope that with the changes LL will also put up a simple clock showing the PDT date and time. Offten in the blog and forums they refer to a specific date and time. Anyone outside the PDT timezone is left guessing / calqulating when “that” was or how long “that” will take.

    A simple chance to include on the various websites I would imagen !

  50. Raul Crimson says:

    I agree the comments of this blog were a mix of good answers, angry expressions and comments that should be in the support portal, not here, but i’m sure you (Linden staff) understand someway we can see this as a way to “keep us in silence”.
    Really hope the forums work, until now was even difficult to find the “good information” hidden in a forest of spam.

    I really trust all that improvements will work, Robin.

  51. SadisticHowl Oh says:

    Some Residents have told me they worry the Linden Lab Blog is quieter than usual, and that this may reflect a decreased commitment by us to communication
    ———————————————
    You are 100% correct! We cannot communicate with you when you turn comments off on nearly half of the blogs you post!!!
    So yes, in a nice way of putting it, You fail, stop turning off comments and let people actual “comment” them
    /end rant

  52. JustAnotherAlt says:

    “Forum moderation will also be expanded to ensure focused and reliable exchanges of information, opinions and suggestions.”

    In other words… CENSORSHIP!

    Sure, try convince me about the opposite, it will be rather hard after the latest bad moves regarding the communication.

    A broken trust takes years to mend, too bad LL have worked hard on breaking it lately…

  53. isadorafiddlesticks says:

    57, What, forum moderation is censorship? I don’t think I agree with that logic. There are reasons why forums should be moderated and it is because:

    a. SPAM
    b. To keep posts on topic.
    c. To minimize rudeness and unacceptable behavior.

    Now, this isn’t some forum where someone can go on a power trip. Such is the reason for hiring professionals for forum moderation.

    There’s nothing wrong with outsourcing, as long as it gets the job done and people are happy because their issues and concerns were addressed.

  54. Kara Spengler says:

    Will the security problems with the forums (see them detailed at http://forums.secondlife.com/showthread.php?p=2117805&highlight=Jesse+Barnett#post2117805 ) be addressed too? At least updating the forum software?

  55. Joshe Darkstone says:

    Frankly this sounds to me like yet another way to shut down the conversation you dont want to have and, now, remove any evidence of the complaints that you arent having them. If what you want to accomplish is better quality communication with us then you could simply tie the current blog to the forums, new or old, categorizing each blog post in the forum it is linked to, job done.

    Where the problem lies is that when a subject is controversial, like the land glut and the effect on landholders of having to compete with LL’s recent feeding frenzy on tier revenues, like leading our customers by the nose to someone elses store in the showcase even though we pay you for advertizing and hosting, then you dont want to have the conversation. so you close comments – forcing us to post off topic somewhere else. Now that will be out of view, moderated (silenced), and i suppose a punishable offense.

    Yet another blue skies policy in the mold of the bush administration if you ask me. Just serves to quiet any appearance of dissent and make it look like we are happy with the creeping corporate corruption that passes as policy here lately.

  56. J.Meili says:

    I wonder, how we stay informed with the login screen, if the last blogs overview was recently removed from it and any other links and informations?
    All the login screen does show is the login numbers, nothing else anymore! Everything really useful was removed!
    Do you want quiet customers?

  57. Archive? Archive?? I had hoped to see some mention of retaining the posts and replies from the current blog somewhere for reference. You may have noticed that if you use Google, searching the current blog is not all that hard. Much easier than the built-in search. And there is considerable useful information that isn’t in the forum or the Wiki or is in a more accessible form. When we move forward it is good to know where we’ve come from and what we learned there.

  58. Chrysala Desideri says:

    I think residents Darkstone and Meili (#s 60 and 61) encapsulated very well what the fears are about such a move, and why we have them (based on past experience).

    How about a detailed rebuttal to quell such fears? One that says how exactly such very plausible, forseeable, BAD scenarios are guaranteed to not be the case? Or are they?

    Katt, Robin, anyone? plzprtyplz w/suga onttop?

  59. Johnny says:

    Soooo…you killed the forums (a couple years back) to bring back the Forums?

  60. Johnny says:

    I want to add that above the users are worried about censorship.

    To those, I wouldn’t worry. Back in the day when LL only had forums, it was also very moderated but they never just went and erased someones comment. All people do is complain on the internet anymore so why would peoples complaints concern them?

    It’s like the boy who cried wolf.

  61. Wolfpup Lwenhar says:

    I like the idea of what your going to be doing but i also wish you would bring the grid notices and blog back to the log in screen for SL

  62. Lookin4a Answer says:

    Robin, Kate, Is there any chance we could get a whiner filter? I do love the communication as I think we all do, and issues always need to be raised,…. but a filter to delete the whining “I can log in”, “fix the grid”, “censorship!!” and the like have gotten to a point where it is almost no fun to read any more. Maybe for tose post we could make a category like “If you still wear a box and think the grid needs to be perfect, post here” 😉 I guess when I mute someone in world I am censoring them,…fair enough,…but everyone gets a voice here and a lot of times it goes so far off track it is,…well I am sorry but stupid! The blog is A wonderful where we can voice an opinion on the subject at hand and real reasons you making it better and easier to use would draw complaints is comical.The only thing right now that worries me about the blog is a great number of these folks are of age to know better! Oh well…who knows…maybe chicken little is right maybe the sky ius falling…..but I have heard “the end is near” all my life and one day it will be for me,…LOL…but RL and SL will still be here and folks wil still live dance and play in both long after were gone.Keep up the good work cant wait to see whats next!
    😉

  63. Phoenixa Sol says:

    Thank you Robin for letting us know

  64. Chrysala Desideri says:

    @ Johnny #65

    Yes, I understand that people get tired of hearing vain complaints, not least those who those vain complaints are directed at.

    It’s just that mod censorship and forum manipulation are the norm in a surprisingly big slice of the net now, and the concept of outsourced moderation combines the POSSIBLE problems of outsourcing with the fear of peoples concerns and problems being silenced while maintaining a shiny PR image.

    The Mod Squad, where will they come from? Will they have in-world SL resident experience? Or will they just have a cheat sheet of “smackdown points” to follow?

    Will the “first line of review” filter out what needs to make it back to the HQ? Will it wind up being a “First line of PR defence”? That kind of worry needs to have some detail in the reassuring explanations.

    I realise that probably most of this stuff is far from well defined yet, but would really like to know what thought has been given to forecasting the problem points and avoiding them.

    Moving overflow of comments to the blog is good, in that the discussion can continue past 150, but it also risks burying the discussions far from the wider public’s eyes.

    Also, the login screen should carry the headlines and links. Feeds are also a good idea, a way for inworlders who never browse the blog or forums to even know discussions are ongoing on certain topics.

    Too often the uninformed are so uninformed they don’t even know that information is there to be had.

    Not crying wolf, just sayin wolves exist.

  65. RADO says:

    Linden Official Blog is certainly WEB current service, I think the old type. Multilingual does not support the same way. Archives by category, not just the fault information and technical information, economic indicators such as the category to see just want to see such a system. And a link to one’s body, together with additional information to link the visual icon. WEB2.0 another pane should be announced. Longer in the original blog, and I think it is hard to read. Japanese, but I’m going to China to attract more residents of many I think. The executive Linden also specializes in building a blog, Second Life’s more I want to show vision of the future. Linden resident is a lot of information it wants.

  66. Malachi Petunia says:

    @67 Dedicated moderators could (should?) move complaint threads of into their own special category. That would allow people to vent (which is an important capability) while raising the signal to noise ratio in other parts of the forum.

    As we don’t know what the new software will be it is hard to know if such operations would be easy or possible, but it ought be.

    Also LL should probably abandon their vain attempts to hide their dirty laundry behind a password as it just spills out to third party sites which are rapidly picked up by the search engines. Someone may have already suggested this.

  67. Rebbecca Riggles says:

    Apart from the 150 post limit (when at all) that annoys me is the stupid posts which just quote a pert of an earlier post such as those from “The Blahg has spoken” above.

    The forum software is annoying only because its broken.

    All I want is a single point of reference to find out about problems, not forum, blog AND grid status.

  68. Chrysala Desideri says:

    **attempt to repost a post that did not show on first run and was declared a repeat by autofilter on successive attempt**

    …#67 “lookin4”, you just said a ton of silliness there.

    Muting someone in world is closing YOUR ears to them, not everyone elses.

    If you can’t see a difference there you have some math/logic skill issues.

    And these constant calls to infantile fable-images of why the general public needs to esstieffiu are manipulative and quite off track in themselves.

    That said, I’m glad I get a chance to read your considered opinion.

    Thanks for the input.

  69. princess niven says:

    Great idea but how will you be able to handle both blog and forum with an adequate responsibilty if you are not able to do it with Jira. People need to wait for months for a single respond.

  70. princess niven says:

    Much Ado About Nothing…

  71. Ener Hax says:

    sounds really good. communication methods change so quickly on the web and i am glad to see LL being progressive on this. for example, i came to this post via twitter

    while the primary focus of LL is the Viewer and SL directly, all this ancillary communication is key to support the community.

    you all work so very hard behind the scenes, it’s easy to think this stuff is easy by us on the outside. but as a person that ran a forum for a little while, i can say it takes an incredible amount of work for just that little bit

    thank you all at Linden for making SL the metaverse that is setting the standard 🙂

  72. TigroSpottystripes Katsu says:

    I’m sorry I don’t feel like reading the all the comments made right now, but I wanna give my opnion anyway

    I would ratter if you changed to SMF instead of continuing with phpBB or some other system, I personally like SMF more

  73. Chrysala Desideri says:

    Here’s a FANtabulous idea…

    How about turning off trackbacks BEFORE the comments are half full, instead of throwing all numbered references off?

    *sigh* i’ll just shut up and go shopping now…

  74. Wagahai Oddfellow says:

    I do love that this blog post starts with:
    “Some Residents have told me they worry the Linden Lab Blog is quieter than usual, and that this may reflect a decreased commitment by us to communication. In fact, the opposite is true.”

    It’s true that you’ve NOT been quieter recently? I fail to see how the comparison between LL taking the time to post is related to needing new software. LL *could* be posting updates and information about the recent outages here even with the “outdated” software, but it’s been a DECISION to be quiet instead. This post about it being “the opposite is true” is rejected by your actions. Yet again, we return to this issue.

    Why is it always someone else’s problem with SL/LL? It’s not a design/scale issue, it’s the database, hardware, router, ISP, colo provider, power failure, wrong forum/blog software, etc. Nothing is the fault of LL, of course.. even the lack of blog posts is related to a software problem.. (even though this post is, of course, posted on the blog proving that there COULD be updates posted during this change to another system instead of just going quiet).

  75. Sandor Balczo says:

    Yet another way to find an excuse to postpone the resolution of two major problems:

    1. grid stability (I have witnessed at least three public occasion where this was declared priority number one);

    2. a very faulty Mac OS X browser.

    In the meantime, like the weather, it feels colder than it actually is. Most of my close friends have left SL as of late and, compared to last summer, I see fewer people in places that used to be packed.

    LL, perhaps you should start focusing on your mistakes.

    Sandor 🙂

  76. Ponsonby Low says:

    Though I haven’t been in SL long (about 3 months), I’m a long-time message boarder, and so a couple of things about Robin’s posting stood out:

    1) The outsourcing of moderation: That could wind up being a plus, as it would head off the common problem in message boards of differential treatment of posters. For instance, when some moderators’ buddies post in essentially the same way that others do, but are not publicly spanked for ‘spamming’ as the others do—that breeds a justifiable resentment. If it’s not Lindens doing the public spankings, there is less cause for people to feel that the fix is in.

    2) The ‘ratings’ of posts: I question whether this will actually accomplish the highlighting of Most Useful posts, as claimed. In my experience this DOES turn out to be a popularity contest, and people DO game the system with multiple alt accounts.

  77. zilla larsson says:

    “We’re making changes to enhance dialogue with you”

    First change we noticed is removing torley lindens tip of the week videos from the blog.

    At http://torley.com/custom-collision-sounds-video-tip-of-the-week-48 Torley writes “If you’re wondering why this is on my personal blog instead of the official Second Life Blog and why you haven’t seen the KB Article of the Week lately either, it’s because Linden Lab is undergoing changes in communication policy and preparing for future improvements.

    As much as that doesn’t seem to make sense, I can’t go into details now, and I would’ve let you know earlier were it not for events beyond my control. Please pardon me, I promise to share more if/when I can do so. In the meantime, if you have ideas for how I can better help you by making video tutorials broadly visible in places I’ve missed, let me know!”

  78. pantaiputih korobase says:

    it is two more months to go until October, will the ‘old’ blog be dead until then?

  79. Blog Trawler says:

    Torley clarifies the above at his blog:

    http://torley.com/communication-mmmm-followup#comments

    “First and foremost re: blog plans, ask in this thread: http://forums.secondlife.com/showthread.php?p=2125965 and Robin and Katt shall have a look.

    Until we have a “new blog”, as we’ve already seen happening in recent weeks, the Second Life Blog is reserved for the most important posts, meaning things like major feature announcements, big policy changes, and insights from our executives. WHY???? To reduce public confusion (supporting what Robin said in “Limitations…”), particularly for those who are new/never heard of SL. The sense that makes has never been a secret, as many Resis have requested these kinds of improvements (as many historical blog comments have shown).

    So are videos (and me) banned from the blog? NO!!!! How can I be banned when I’ll be blogging again, just not yet? The particular case of the “Video Tip of the Week” was deemed not high-priority enough for what we need to do now, but there’ll still be videos posted with things like… Mono when that’s all rolled out, and likely “What’s new in 1.21” going forward.

    It’s really dependent on “What project/messaging is this video supporting?” and I’ve always amplified the awesome of fellow Lindens & Residents.

    And like I said before, I’ll be expanding presence in the Showcase and wiki on the road to me blogging again — aye, as I’ve mentioned, I wish it was a smoother transition… that’s the DJ in me. There’s also some things I’m working on with other teams and Resis to get videos more visible inworld (and not just @ Here).

    I’m hopeful things’ll work out well, as they did when we first got the current (to-be old) blog and I later started TotW. I didn’t get asked about why I decided to start that series, but it’s nice people think it’s worth paying attention to as it pauses.

    In a melon rind: I will certainly keep making videos, but will publish them on a non-weekly schedule, which could be more frequent than that, or less — depending on what I’m doing.

    If I didn’t answer something directly or go into the depth desired, it’s because:

    (1) I don’t know or
    (2) I can’t talk about it because it’s private company business (obvious, but people who prod with various intentions need to be reminded of my status as an employee of Linden Lab). And like many instances we’ve seen before,
    (3) I can’t talk about YET but when the time comes, I gladly will. E.g., I had knowledge of WindLight/InterOp/Voice Chat/etc. weeks in advance of their public debut, but as excited as I get about my colleagues’ work, I don’t spill secrets or spoil the announcement. Perfectly understandable.

    Philosophically: there’s magic in mystery and at the same time, I do share a lot of knowhow. It’s a dynamic balance. As a video tutorial maker far wiser than I told me: “Be as creative as you possibly can and have as much fun as you can doing it.”

  80. Ciaran Laval says:

    Where is the knowledge base article of the week going to go? Are they off limits until October?

  81. Doris Haller says:

    I don’t really care much about the used software as long as we would get some comments and answers from Lindens.

    Since the moderation will be outsourced, I rather fear that we will get even less feedback from them than we get now.

  82. Vivienne says:

    Well, after breaking half of my scripts with the latest server “improvement” I AM OUTTA HERE.

    If LL will not base their business on reliability and predictability but proceed with advenurism and their hillarious public betatests, Second Life will be dust soon, anyway.

    Byebye.

  83. Ravanne Sullivan says:

    Why does this make me thing of an Obama speech? Full of hope, inspiration and a message of great changes to come but in the end nothing changes and it turns out to be just so much more hot air. We have heard this message before, why should we put any more faith in it this time than was warrented for all of the past messages of change? I am not whining, not complaining, I honestly want to know why we shoud believe you this time considering your track record?

  84. pantaiputih korobase says:

    @ravanne there is no tracking of what LL promised and did not fulfill. I remember several promises or announcements that were never realized nor explained why they were not realized. LLs greatest fault was to start too much communication with residents, hahaha, which in turn lead to too much expectations of the residents. may be LL was too naive in the past and tries to become adult now (slowly though).
    we need to be aware that LL is a company, they want and need to do profit. consequently, they need to look for means/methods to improve their game in any way. this should include better performance, lean information to reduce criticism(i.e. playing the ‘we care for our customers game but actually we only do it to that extent that we can attract those that are in game to stay and those that consider to come into the game to make them to join’). we need to say good bye to the idea that SL is a democratic platform where residents can influence the company. it is a business and that is fine too -at least once LL provides the prerequisites for such a business (for them and the residents), i.e. a smooth, more or less self explaining system/platform with mainstream attractions (and possibly with some attractions for mental/physical/any minorities too) and some thrills

  85. pantaiputih korobase says:

    p.s@LL: many residents get bored by the time using that game, consider!

  86. Captain Noarlunga says:

    @42 Robin said:
    “It’s good to hear from you all. Those of you with a long history with Second Life know that we’ve tried a lot of different approaches over the years as the community has grown. ”

    Yes….like not listening to residents views, dramatically cutting land values, not fixing long-standing JIRAs rated as High Priority, the list goes on and on……

    Not surprising that so many long standing residents are dumping their Sims for low prices and dumping premium accounts in favour of just logging in for free and flying around. There go the content creators…… and what do we get? ….. a new blog system …LOL

  87. la le lu says:

    can we rejoin http://status.secondlifegrid.net/ into the blog again?

    was a stupid idea to split it.

    thanks

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  89. nika talaj says:

    @42 (Robin) Archiving the old content fora may not be good enough. It is vital that when users search the new forum for, for example, “Teleport script”, they get hits from the old Scripting Tips and Scripting Library as well as the new forum, without having to do two searches.

    Consider: nobody is going to redo the Warppos threads; it’s a solved problem. But they are used daily.

    This should have been a requirement for the choice of new forum software. Forum participants are NOT asking to preserve the current knowledge base embodied in the content fora for community building reasons; they use them daily in their inworld content creation.

    Thanks for listening … and acting.

  90. Mar says:

    Quote:

    isadorafiddlesticks Says:
    August 28th, 2008 at 3:49 AM

    57, What, forum moderation is censorship?
    ———————————————

    The comment I quoted there was comment #53, and it’s not the only one to reference comments that are numbered after it. Are comments disappearing?

  91. TC says:

    “One search to rule them all” is a long lost pipe dream, information is already scattered across the forum, multiple wikis, knowledge base, third party sites, and in world. Much more important is that the information isn’t garbled any worse than it already is. Case in point: some of Chip’s supplemental templates were already lost once, later replacements and additional goodies like Abu’s riffs on the themes cannot be retrieved reliably as it is, and it was still allowed I’d wager a few L$ that a conversion would preserve the corrupted copies instead of the underlying content that appears to be intact, if you reload enough times. I’d even throw in a kissing parrot if any conversion managed not to screw up all those old script examples, naively removing “dangerous” characters like < or \, or misinterpreting them as markup and turning them into garbage markup.

    LL has a track record with things like this, no on on hand to check for the details before it’s too late, and not enough flexibility to undo damage. Please leave the old content alone, customers will have one less reason to be angry.

  92. 2 parts of the TOS most people don’t know about. 2.6 LL can terminate our account for any or NO reason. 3.3 You DO NOT own anything in SL, LL retains ownership of the account and related data, regardless of intellectual property rights you may have in content you create or otherwise own.

    2.6 Linden Lab may suspend or terminate your account at any time, without refund or obligation to you.

    Linden Lab has the right at any time for any reason or no reason to suspend or terminate your Account, terminate this Agreement, and/or refuse any and all current or future use of the Service without notice or liability to you. In the event that Linden Lab suspends or terminates your Account or this Agreement, you understand and agree that you shall receive no refund or exchange for any unused time on a subscription, any license or subscription fees, any content or data associated with your Account, or for anything else.

    3.3 Linden Lab retains ownership of the account and related data, regardless of intellectual property rights you may have in content you create or otherwise own.

    You agree that even though you may retain certain copyright or other intellectual property rights with respect to Content you create while using the Service, you do not own the account you use to access the Service, nor do you own any data Linden Lab stores on Linden Lab servers (including without limitation any data representing or embodying any or all of your Content). Your intellectual property rights do not confer any rights of access to the Service or any rights to data stored by or on behalf of Linden Lab.

  93. pantaiputih korobase says:

    cool bunisess plan, radio and some million people agree to that obviously

  94. Oryx Tempel says:

    Agreed with Nika (#89)

  95. Katt Linden says:

    Links to the SL Grid Status, and Video Tutorials are available in the top left column of this blog. We’re adding a link to the Knowledge Base articles there as well.

  96. Vivienne says:

    Nice, Katt, will there be a tutorial on how to fix stuff Linden Lab breaks frequently, too?

    I bet not, it would need an own web server.

  97. Iris Junot says:

    OMG what happened to Spontaneous Radio???? He got deleted!

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  99. Yuo Rang says:

    All this just to get the forum software updated?

    I mean its a good idea, someones actually used some forward thinking but cant you just update the forum software now and then work on the integration as you get to it as per your vision?

    Updating the software isnt going to change your upgrade pathway but it will go a long way to make it bearable to post in in the meantime.

  100. zilla larsson says:

    Katt, yes i know there is a link to the vidtuts on the left side of the blog.

    But i also see Torley’s comment on http://torley.com/communication-mmmm-followup#comments:

    “Effective immediately, I’m putting Video Tip of the Week in deep freeze (Han Solo carbonite-ish) because out-of-context and not being posted on the Second Life Blog, it doesn’t make so much sense to do it weekly.”

    So you are starting an effort to improve communication by shutting up Torley’s videos for two months from August to October.

    You must excuse me — i am not very conspiratorically inclined — but it surely looks from the outside as if a number of mediocre Linden Lab employees are resentful of having a star employee in communications that is appreciated hugely by the sl residents and also getting recognition in your new Linden Lab CEO’s first comjunications on the blog.

    Torley is protesting that he is not silenced — but perhaps he just doesnt want to get fired. We will know for sure that the Linden Lab mediocricity has taken its toll if/when Torley moves to a new company that appreciates hi performers.

  101. Contagious Republic says:

    Why can’t we use the code for slashdot.com and mod it a bit? It’s fully open source!

    It even has a built-in moderation system, and an actual code to fix the eternal problem: “who moderates the moderators?”

  102. Awesome! Can’t wait to see the new changes.

  103. Maelstrom Janus says:

    Can we have a straight forward questions and answers block please… questions from us answers by the linden ‘top brass’…

    also a suggestion forum in the same style with some answers from the lindens as to whether ideas are feasible or not or even if they are in progress….

    I think a few ‘polls’ on issues regarding sl would be useful too.

  104. Taff Nouvelle says:

    the ” residents” actually said that it is quiet and that shows that the ” residents” have given up, NOT that LL(tm) have stopped talking. When the complaints stop, even though things are getting worse, its a sign that the complaints are having no effect, and that LL are not listening.
    The new forum idea started withj a ” discussion” on VAT, as far as the dictionary states, a discussion needs to sides. where were the answers from LL. I saw a lot of people making good points, I did not see one answer that made any sense from LL. just references to what had already been said month before.
    Next forum was about land, hundreds of posts from residents, 5 from LL, again saying nothing.
    we do not want spin, we want facts, and answers. thats all.

  105. Taff Nouvelle says:

    Another point, be very careful what you say on the forum people. LL have stated that any posts they dont like can result in yoyur account being terminated in SL, that means if you say anything against LL, you will lose all you have worked for.

  106. Dael Ra says:

    How about a ‘relevance’ vote on posts.

    I’m often as frustrated as the next guy when it comes to some of SLs issues and problems but by far, the biggest annoyance for me are the venters that seem to have to complain about their personal (however valid) complaints on each and every blog post regardless of subject.

    How about a voting system where people can vote on the relevance of each post? Posts with low scores could then be flagged/relegated/omitted depending on the readers setup.

  107. Dael Ra says:

    Oops, I forgot to ad the proviso that at least once a month, someone at Linden come out with some sort of COMMENTABLE progress report on every current major issue. This would if nothing else give the venters a vliad place to get their voice heard.

  108. Katt Linden says:

    @104 Taff,

    There is a longstanding rule that the most serious offenders in the forums, if banned, *would* also be banned inworld.

    We have put up for discussion new forum rules that include a change stating that those who earn a ban in the forums *could* be banned inworld.

    Thanks!

  109. Macphisto Angelus says:

    @107 Katt

    And I once again point out.. this time for the last time because apathy has just about taken hold.

    You have the right to ban anyone, anytime for any reason. Keeping a crappy rule for the sake of keeping it is not needed.

    Do away with a rule like that and gain the respect of those who have asked you over and over to.

    It is an unnecessary place holder and has no right to be in play with an outsourced mod team that can influence it via ARs. Trained or not.. unless they are Lindens it is no better then putting residents over ARs that influence a potential ban.

    Do the right thing.. remove it.

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  111. Creany Laville says:

    Wow, i can read the forums at last ! Thanks LL 🙂
    That former payment info requirement was a real showstopper for me, i was just about to propose read-only access for residents with no such info on file. Good that i checked one last time before posting 🙂
    :thumbsup:

  112. The great sandwich debate says:

    Well if this ever happens i will support this move but i am not going to be fooled again by promises of a new age of communication.

    This must be 4th or 5th time such promises have come up and every time nothing has happened or it has got worse.

    On the whole i think LL do a decent job,not fantastic but i know its a big job running SL however when it comes to communication,listening to feed back and actually focusing on things most of us think are important to fixed before adding more bloat that will just need to be fixed you rate lower than AOL in my opinion.2/10.

    There are major bugs within the structure of SL still not fixed after years.eg..Center mass recorded on parcel not overlaps.So a prim can overlap in to your house/shop etc and you can not remove…..so you ask the offender for removal but get no joy,you file abuse and it gets removed some days later then you find 10 days later someone else doing same.This is just 1 issue you still havent sorted,if its on my land i should be able to delete it simple as that.

    If you are not sorting the basics what hope is there for bugs and stability.I know that people working on new features wouldnt be fixing bugs but the more you introduce will by logic bring new bugs some critical so infact bringing new features will have an impact im sure.

  113. @104 Taff, it doesnt even matter if you say anything bad about them or not, they do not have to have a reason, they can and will delete your account. Read the TOS 2.6 Linden Lab has the right at any time for any reason or no reason to suspend or terminate your Account. And the will.

  114. Andrea Faulkner says:

    Who gives a poop about the blog? FIX SECOND LIFE!!! Yay.. Mono is going to make the bots that are artificially inflating the population cause less lag. *GROAN* How about reinstating the credit card requirement? How about making age verification manditory? How about taking care of your customers and making ALL blog entries open to feedback so we can actually tell you what we think when you tell us “oops, asset server is having issues again” for the 832nd time? THEN you will get the response you are choosing to not listen to and a nice spoonful of the TRUTH about Second Life that all the OTHER forums are discussing.

  115. Duckling Kwak says:

    (1) While it is frustrating to have a limit on the number of comments for a given post, having no limit makes it impossible to follow a thread (especially if pagination is necessary to read all postings). I’d be concerned that in an attempt to give greater opportunity for people to voice their opinions we may actually diminish the usefulness of the blogs. But, you’re hiring experts to manage this, so let’s see how their experience makes it all better for everyone.

    (2) I agree with some of the comments about selectively allowing comments in postings more frequently as of late. It really sends the message, “we don’t want to hear about it.” And that’s inconsistent with the intent expressed in this posting.

    -DK

  116. Taff Nouvelle says:

    @107
    Thanks for the reply Katt, could you tell me how to find that in the forums please?
    I have been in SL over 2 years, and have not actually used the forums unless from a link on the blog page, i would guess that a large percentage of the people here would have the same problem finding the correct page.

  117. nika talaj says:

    @115 Taff: Since Katt may not read your post until the 150 limit has been hit, let me venture to answer … Katt is referring to the forum thread where she proposes new forum guidelines for discussion, here:

    http://forums.secondlife.com/showthread.php?t=275405

  118. Dumb question: Why was an optional viewer released (RC candidate, I’m assuming since that’s what I was running when I got the notice at login), but NOWHERE it is mentioned/talked about?
    We didn’t even see release/version notes…

  119. Jonathan Snow says:

    “Linden Lab Blog Changes to Give Residents More Choices”
    Honestly Linden, how many people do you think are buying this?
    Of course the majority reads this line as:
    “Linden Lab Blog Changes to hush the critical remarks by the residents”

    I honestly wonder what the heck you are doing and thinking. The most popular Linden Employee (Torly Linden) is now also given more restictions even though he really does nothing else then being possitive about LL and SL and is about the only Linden who is not distrusted.

    LL directly threatens its residents on being critical as written clearly in the posting rules and still have the guts to say “We value free expression”.

    Of course we (the residents) have to adapt as all of us were used to live in countries with free speech and now have to learn to swollow our tong if we want to be able to live on in SL.
    Thats all fine but please LL, try to be more honest about your intentions. It is really insulting the intelligence of the residents.

  120. Katt Linden says:

    @115 and @116 Taff and nika

    Please do join us in the forums to discuss a few related topics:

    Blog Changes to Give Residents More Choices (to discuss this blog post)
    http://forums.secondlife.com/showthread.php?t=278978

    Proposed Guidelines
    http://forums.secondlife.com/showthread.php?t=275405

    Forum Facelift:
    http://forums.secondlife.com/showthread.php?p=1931127&posted=1#post1931127

  121. Katt Linden says:

    @117, Ipenda,

    Thanks for asking about the optional viewer release!

    There’s a Forum for Release Candidates
    http://forums.secondlife.com/forumdisplay.php?f=349

    It has three “sticky” threads with information and a thread titled
    1.21 RCO is available”
    http://forums.secondlife.com/showthread.php?t=279149

    Ramzi Linden opens the discussion by explaining he will be available to read and check that thread twice per day on Thursday, Friday and on Tuesday, and that he will keep the thread open until RC1 is released.

    You’ll find the Release Notes here:
    http://wiki.secondlife.com/wiki/Category:Release_Notes

  122. Raul Crimson says:

    After seeing you didn’t posted about the new Release Candidate now i’m starting to think the Blog will die soon.
    Just hope you develope soon a new way of communication.

  123. Imogen says:

    I smell a rat…

    Torley is the MOST if not the ONLY Linden who is entirely ‘out there’ in world, communicating, sharing, educating and enlightening.

    Can’t you see that if he is silenced (however good a spin you put on it) the residents are going to feel it and be worried?

    Surely the most sane thing to do in a time of flux is keep your interaction channels as open as possible?

    In my two years in SL I have seen contact with Linden personnel diminish little by little, and while I understand that there are too few of you to interact with too many of us, one really great thing was getting information and advice from Torley’s tips, and seeing them out there on the log in page so you didn’t miss any of them, and the Blog posts advertised there too so you could see if there were problems inworld.

    Our life rafts have been nibbled away until we were clinging to just one bit of two by four (Sorry Torley, don’t mean to imply you are a lump of wood).

    PLEASE don’t take away our last bit of life-raft, when we get the feeling that the sharks are circling!

    imogen

  124. Coventina Dalgleish says:

    Oh just fix the basics in the game and there is no need for a blog except to make relevant release notices oh and while you are at it why don’t you update the now almost 10 year old really out of date body model. This is again more smoke and mirrors taking focus from the salient problems in the game. Yes, you have the state of the art presentation but it is only a matter of time until real programmers develop something that will blow this from the water The Bismark was a large Battleship ,as you are,
    but when the Brits nailed the rudder it was a target.

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  126. Sandor Balczo says:

    So much so for smooth transitions. Why don’t you simply say the changes are happening before our eyes and not in October?

    1. I had to go to the wiki to learn about the release candidate 1.21;
    2. There are more forum entries than I thought there were about subjects which are normally announced and discussed on the blog;
    3. The real irony is that the new RC has been released but not announced on SL’s website.

    Until yesterday I had one single place to go to be informed about the latest news in SL, now I have to use three. I don’t call that an improvement.

    Why are you forcing unnecessary changes on us when they are not needed and not asked for?

    Sandor 🙂

  127. Hi you all.
    I haven’t been reading all comments above, but I think LL’s initiative on this subject is welcome.
    Multi languages would be highly appreceated as well.
    Regards,
    Linda

  128. Acacia Denimore says:

    ok totally off the subject but has part of SL gone down. Its 4:38 PDT and I crashed and now after trying to log in I get “Unable to connect with a simulator” popping up. Just letting you know the only way I have available at the moment.

  129. Lonny Miasma says:

    I do not know where LL will head, but I think there are things going in the wrong direction.

    For instance the RSS feed – as I feared – only to get us muted.

    There is really no possibility to get really in contact with LL employees or have open discussions.

    I understand that all needs to be organized and that there are not enough capacities – human resources etc.

    But well at least I think they should admit it bluntly and not try to disguise it. With tricks like RSS feed and so on.

    I wish you all a great day.

  130. Coventina Dalgleish says:

    Yes it seems the knobs are being twisted again by the lab meaning sales will be in the dumper again as no one has the confidence to spend loopy dollars when the game is being tweaked by the guru’s of death.

    Oh on another subject do you folks ever have the intention to include one of the most basic of 3D editing tools , MIRROR, sure would be nice when trying to match the left side to the right side on the well outdated body model just curious

  131. Kara Harkins says:

    Katt-
    Are we going to get an answer about the security issues with the forums? Currently I am concerned about logging in to use them as it looks anyone can intercept my http stream to get my password.

    To see what I mean:
    http://forums.secondlife.comshowthread.php?p=2117805&highlight=Jesse+Barnett#post2117805

  132. Coventina Dalgleish says:

    Have I grossly misunderstood this new approach to the blog system it appears that Linden Lab is putting another layer into effect utilized to hide farther from the customer base. If this is so it would appear we are headed for a concurrence of 40k 39 995 bots and me and my friends I suppose we will just sell to each other then. It would seem to me , and I am by no means a resource on this subject, that this is an attempt to further insulate we the user from you the owner and provider please if I am mistaken someone enlighten me

  133. Maelstrom Janus says:

    funny that how ever often you suggest a questions and answers forum or a suggestions forum a response from linden h.q. never seems forthcoming….

  134. Zena Juran says:

    Thoughts on forums and blogs:

    Communications between a company and it’s end users (customers) should always be conducted in a professional manner by those trained and experienced in such communications. This is usually controlled by a Customer Service department.

    Forums and blogs are representative communications of the company and it’s customers and should fall under the control of a Customer Service department

    All communications should be routed through a Customer Service Representative. Although many company employees are intelligent and knowledgeable about their product, only the CSR has the training and experience to communicate with the customer.

    Companies have been outsourcing their Customer Service for various reasons. But it is the responsibility of the company to ensure that the best customer service is provided. The quality of Customer service WILL make or break a company.

    If LL has determined that it needs to transfer it’s customer communications to an arena “under a smaller roof” and have it outsourced to those who have more experience and training, then I feel LL is instituting a forward step in providing better Customer Service.

    Good luck LL. 🙂

  135. Sandor Balczo says:

    @127 Acacia:

    Logins were closed from about the same time of your post to 5:35 AM PDT.

    Always check the Grid Status Reports when you experience these problems before recurring to the Support section of this website (which is where you should go when you have a technical problem or a billing issue).

    Sandor 🙂

  136. Vivienne says:

    Nice to discuss Customer Communications. It is a very imprtant part of any Company Strategy, for sure.

    But…

    The best Customer Relations Department is completely useless when a company does charge customers for a service which is not delivered, or delivered with unacceptable flaws. This is not a matter of Customers Relations, it´s a matter for the courts.

    LL should be very, very eager to provide the customer base with a working service in accordance with US laws instead of regulating criticism. As far as i can judge, these blogs were and are full of very useful and thoughtful, tho highly critical user input, but obviously LL management decided to ignore this input completely, for what reason ever.

    It is not a matter of formality, it is a matter of basic attitude LL demonstrates to the userbase since years: “You are free to do whatever you want in SL, so we are free to do whatever we want with SL and to you.”

    This might be a fair deal for a running betatest program (which SL is in fact), but it won´t help both sides in the midterm run, it won´t make SL a more stable platform and it will not help in polishing up the ruined post-hype image at all, because of the REAL money involved. People who pay 20,000 US dollars or more a year to a company have all the right to expect the delivery of an advertised service. Even the average premium member has a bloody right to do expect a working service.

    Probably regulation of criticism might help LL to keep something like a face in public, but I doubt even this. Threatening ctritics with suspension of their accounts is the most contraproductive announcement any company can deliver in public, if it comes to PR. Will the journalists, who bash LL on f.e. Reuters for incompetence and unreliablity be suspeded, too, dear Lindens?

    Get your acts together, please, before you kill my beloved SL, because it is MINE, not yours.

  137. Captain Noarlunga says:

    Well I guess that the best way to deal with the threat of being banned is to completely ignore the blogs and the forums. If free speech isnt allowed in the land that proclaims to be the guardians of the free world, then there isnt much hope. I am just waiting until the alternatives to this game become viable, then I am definately out of here for good…..and that wont be too long now.
    Such arrogant behaviour by a company always kills it in the end.

  138. sloopy cooder says:

    For discussions, a threaded system really works much better. Blogging and forums are two very different things however. For blogging with comments in a useful organization, slashcode is probably one of the best out there – and it CERTAINLY can handle the load. The user moderation features allow for voting up insightful comments.

    Forums can be improved by upgrading the software. It’s than simple.

  139. I hope you at least keep using WordPress for the blog 🙂

  140. Vivienne says:

    “Well I guess that the best way to deal with the threat of being banned is to completely ignore the blogs and the forums. If free speech isnt allowed in the land that proclaims to be the guardians of the free world, then there isnt much hope.”

    They are not in accordance with US laws, anyway. So it will be only a matter of time until the courts rip their funny “ToS” into pieces. I only wait to see what happens when they actually suspend an account of a consierge member, stealing assets and refusing the paid servive only because this person called them “nuts”. They actually provoke it.

    My oh my. Next step will be suspending ppl who call them “nuts” inworld, huh? LOL.

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