Preview Grid Updated, Production Deploy / Rolling Restart Plans

Update 2008-06-07 13:51 : the rolling restart is done. Less than 100 regions remain down; we will get those up as soon as possible. Uf-da!

Update 2008-06-07 13:16: We took another little break as the database decided it didn’t really want to talk to us for a few minutes. Once its tantrum was done, we’ve started up again. The rolling restart is about 95% complete, and when this one’s done, boy howdy are we going to be relieved!

Update 2008-06-07 12:08 : The rolling restart is about 90% complete.

Update 2008-06-07 10:46 : The rolling restart is about 65% complete.

Update 2008-06-07 09:52 : The rolling restart is about 50% complete.

Update 2008-06-07 08:53 : The rolling restart is about 37% complete. We’ve paused it because the central database has briefly become overloaded. It will begin again shortly. Once again, we apologize for the bug in the previous version that is causing many regions to stay down for a couple of hours during this rolling restart; we are doing what we can to get them back up.

Update 2008-06-07 07:52 : The rolling restart is about 25% complete. A fair number (several hundred) of regions are down, and have been down for >1h. We’re working on getting them back up right now.

Update 2008-06-07 06:33 : The rolling restart is about 9% complete. As with yesterday, because of a bug in 1.22.1 that this release fixes, some regions are taking a very long time to shut down, and will be down for more than the usual we’ve seen in rolling restarts. Some regions will be down for more than an hour.

Update 2008-06-07 04:57 : The rolling restart to deploy 1.22.2 to the second half of the grid will begin shortly. NOTE: we are aware of and working on SVC-2495. We recognize that this is causing pain for people who’ve received the update already, and will cause pain for people who have received the update. However, we need to do this update for stability reasons. Will will issue more information about SVC-2495 as it is available.

Update 2008-06-06 07:30 : Network problems continue. We are postponing the second half of the rolling restart to tomorrow (Saturday) morning at 5AM.

Update 2008-06-06 06:21 : The second-half rolling restart has not yet begun, as we are still being plagued by some network problems.

Update 2008-06-05 06:18 PM : If land is set to group build only, you must be a member of the group *with the group activated* to rez objects on the land. If you do not have the group activated, you will get a misleading error message about not being allowed on the parcel.
We are investigating and will address in a future version.

Update 2008-06-05 12:54 : The first-half rolling restart is complete. A handful of regions remain down, and we are now working on getting them running.

Update 2008-06-05 10:54 : The first-half rolling restart is 75% complete.

Update 2008-06-05 09:49 : The rolling restart has started up again. Because of the interruption, unfortunately a number of regions that were already restarted once are going to be restarted again.

Update 2008-06-05 09:20 : The central database machine has become overloaded, and that affects rolling restarts along with everything else. The rolling restart has been paused; there are some regions down that will stay down until the database recovers.

Update 2008-06-05 09:00 : The first half rolling restart is 57% complete. However, the memory leak bug that’s fixed in this rolling restart of course still affects the simulators we’re shutting down, and as a result it’s wreaking some havoc (not havok) with the RR. Quite a number of regions are stuck down for 1-2 hours as a result of this. We apologize for this inconvenience, and are working on it.

Update 2008-06-05 07:57 : The first-half rolling restart is 28% complete.

Update 2008-06-05 06:59 : The first-half rolling restart is 8% complete.

Update 2008-06-04 06:35 : Because of the memory leak issue that is fixed in this deploy– but exists with what’s running on the grid right now– some regions are taking a very long time to shut down, and may be down longer than usual during a rolling restart.

Update 2008-06-05 06:07 : The rolling restart of the first half of the grid began at 06:00.

Update 2008-06-04 20:30 : The deploy of 1.22.2 to 186 regions is now complete.

We have deployed version 1.22.2 of the server code to the “Second Life Beta Server: channel on Aditi, the Preview Grid

Fixes include the following:

  • SVC-1937: Avatar no longer gets stuck in hover when walking up stairs or impacting prims at certain angles
  • SVC-2014: Avatars flying within the bounding box of a physical object no longer slows the physical object
  • SVC-2443: Flying from hover is no longer “sticky”.
  • DEV-14174: Avatar no longer sinks slowly while hovering (and ‘hopefully’ no longer displays other slow rise/fall symptoms in hover modes)
  • DEV-15875: Avatar now collides with tall prims, rather than walking up walls
  • Internal: Resolved several crash modes
  • Internal: Resolved server memory leak

Over the next three days, this code will be deployed to Second Life in a rolling restart. Our plan is as follows:

  • Wednesday, 06/04 morning: Proceed with QA validation of the above fixes/changes today on Preview Grid
  • Wednesday, 06/04, 7:30PM: we will do a pilot rolling restart to about 150 regions
  • Thursday, 06/05, 5:00-9:00AM: we will do a rolling restart of half of the grid
  • Friday, 06/06, Saturday, 06/07 , 5:00-9:00AM: we will do a rolling restart of the rest of the grid

As with all rolling restarts, once the restart is announced for a given region, there’s no way to delay it. Each region will be restarted only once for the deploy, and should be down for 5-10 minutes. If your region is down for more than 30 minutes, please contact support.

To log into the Preview Grid, you can use the same Second Life viewer you already use to log into Second Life! At the login screen, hit CTRL-SHIFT-G. At the bottom of the screen to the right of the “Quit” button, you will see a dropdown widget that allows you to select the grid that you want to log in to

Select “Aditi” to log into the Preview Grid. (A number of other grids are listed in this dropdown. These are internal development grids which are not available for public access.)

Please report any new issues in the Issue Tracker and be sure to set “Affects Version/s” to “1.22.2” (which is at the bottom under “Unreleased Versions”). When reporting a problem, please give as much information as possible: what region you were in, exactly what you did and what behavior you saw, when it happened, and the version of both your viewer software and of the server software running in the region where you saw the problem.

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148 Responses to Preview Grid Updated, Production Deploy / Rolling Restart Plans

  1. Prospero Linden says:

    Drew — it’s possible that SVC-2464 is a result of the “memory leak” above that is fixed; I’m not sure if that is the source of the problems described there. There *have* been problems because of this memory leak.

  2. MoxZ Mokeev says:

    Will this at all address the problem that those of us who have Vista that need to log in at least twice in succession before successfully getting logged in?

  3. bigmoe says:

    No complaints here. Just happy that SL still exists oh btw one little item. my ticket is still open about missing inventory. somebody check it?

  4. sara says:

    Hi
    Is there anything that can be done to fix the hug animations between short and tall avatars please? I am forever flying through my partner stomache when i try to hug him since the havok4 update. i have tried loads fo new hugs and they are all the same for me. i don’t really want to chnage my size jsut for a hug. 😦

    (first time i posted on one fo these blog thingies… not sure if this was the right place for it or not, if it’s not, i apologise)

    🙂

  5. Simon Kline says:

    MoxZ, I’d check out http://jira.secondlife.com/browse/VWR-7403 if you haven’t already it appears they’re looking into it.

    Add any information you might have to help them track the problem down.

    https://wiki.secondlife.com/wiki/Debug_Help will show you where to find info about what went wrong 😀 Happy debugging 😀

  6. cloud says:

    “DEV-15875: AVatar now collides with tall prims, rather than walking up walls ” ::laughs:: I wonder how many sim builders are going to hear from explorers and RPers, or find traffic to some areas precipitously drops.

  7. Moll Dean says:

    what about CLIENT SIDE memory leak?

  8. Sedary Raymaker says:

    Good job on these, though I foresee some complaints with that walking-up-walls change.

    Just out of curiosity, does that “delay restart one hour” button have any use now?

  9. Phantom Ninetails says:

    What’s the deal with 1.22.3 server? I haven’t been able to find anything about it since reading this: http://status.secondlifegrid.net/2008/06/03/post101/

  10. Daten Thielt says:

    @10, you realy expect an answer to that when we only get information about rolling restarts half a day befor they come out? lol christmass aint here yet. community lindens need to understand we want to prepair for them at least 2-3 days in advance not half a day in advance. please get the info together linden lab if you know that there is a rolling restart EG Server version 1.23 next week then you must know something about it 3 days befor it hits the grid and it would be nice to know.

  11. Sidewinder Linden says:

    @1 Drew: We have been working on identifying performance issues, and have found several sources. The usual case with high avatar counts has so far not been “one bug as the cause” but a variety of issues that do not seem to be the same from region to region.

    This category of problem is not being ignored, and there are some smaller performance optimizations in each of the builds. We are purposefully not claiming a “big win” in release notes on this because it is just not a simple problem, and we have not found something that on its own would generate some huge and obvious jump in performance. Work to figure out where the issues are is currently in motion. By the way, please note that not all high avatar count regions have this issue – there are some patterns that we are trying to establish to help focus where we go from here on that sort of performance issue.

    In terms or performance issues, our primary focus in researching this and looking for problem sources over the last couple of weeks has been simulator cyclic time dilation – simulator performance dropping and then recovering, as opposed to steady state “simulator is generally slower” issues, since the former problem has been more widespread.

    When there is more concrete news we will be talking about it…

    Best regards,

    Sidewinder

  12. Sidewinder Linden says:

    @11 Daten: There were some issues that made this rolling restart uncertain – findings of problems that took days to resolve, and that up until late last night were still not clearly resolved.

    Would you prefer seeing a blog post that announces a rolling restart that is then cancelled or deferred for days, or to only see one when we’re fairly certain that we will be ready to roll? I am asking this to get real feedback, not to suggest one way or the other as “right”. One of my concerns is that if we publish “too soon”, the post is scrolled down past other later posts by the time the restart is in motion, and is thus not in mind or as readily visible for folks who are affected by it, which makes timing seem to be a tradeoff.

    Thanks,

    Sidewinder

  13. Elendir Axon says:

    DEV-14174: Avatar no longer sinks slowly while hovering (and ‘hopefully’ no longer displays other slow rise/fall symptoms in hover modes)

    This really needs to be rolled out to the main grid as soon as possible as none of the flight assists currently available allow hover at high altitudes because of this bug

  14. DISGUSTED IN LINDEN LABS™® *!@$!! says:

    its well over a year the client has had huge memory leaks when will these be addressed? please dont ignore this question it has been asked hundreds of times and on jira for well over a year….. why is it never being addressed?

  15. Daten Thielt says:

    @Sidewinder, i do understand that you dont want to post it early just incase something does not make it ect. but i think if the residents had a minimal of 1 days , its nice to be able to say, right we wont have the event tomorow there is a possibility that the Rolling Restart will cut it in half. just nice to have a little more time to un-arage big things that have been aranged for months and im sure there are other senerioes. even tho it would make the release delayd or not full maby say to the Dev/Q&A team if its not done a day and a half befor it either dosenot make it in or it will be posponed. im sure u would have liked to be in bed last night lol 😀

  16. IntLibber Brautigan says:

    How about warning people about the bug in the object bonus system thats being fixed and could result in massive return of objects grid wide?

  17. ADFARMING REVISITED says:

    Hi Lindens, your adfarming policy didn’t work.

    SL community would be very happy, when you finally ban Chrischun Fassbinder, Kalyrra Heart and all the other adnet people, that simply annoy us with their ridiculous and insulting, silly adnets.

    When somebody asks me, if he should buy mainland, i can only tell him, omg don’t do it. Somebody will spoil your view!

    SL rumours is, that you silently tolerate adfarming, so that you can better sell your private islands. Is this true?

    It would be a nice birthday present, if you would ban all this adnet people, that simply like to feel the power over others with their completely useless and annoying ad contents.

    Thanks, and happy birthday 🙂

  18. Ann Otoole says:

    As I understand things, Sidewinder is not on the SL Client App team. Client memory leaks need to be addressed to .. ? hmm.. pastrami Linden? Whoever runs that team I guess… If there is anyone actually in that role. I would love to see Quarl get some quality time on the problems with sculpties not properly rezzing (multiple defects) as well as a high priority mission to getting the http texture pipeline done and enhancing/fixing the texture cache so it can handle a lot more GB stored on disk and not keep reloading the same 900 textures constantly.

    But thats all client stuff and this blog entry is about server side. I would be interested in updates to let us know whats happening in there in the Lab and what sort of plans are happening in respect to the next update without any committing to specific dates. Better to leave those announcements for when Sidewinder is certain the work will go down as planned.

  19. Argent Stonecutter says:

    Elendir@14: if you’ve found a place where the latest Flight Feather doesn’t allow hover at high altitude could you IM me in-world?

  20. Day Oh says:

    That’s a nice little set of fixes, great work ^^

    Wass it deployed to all except regions running mono, or, how does that work?

  21. Eren Padar says:

    I have a question: why does LL require us to use an undocumented ctrl-shift-G to log on to the preview grid instead of making it a menu option on the main screen? Users have so much to remember these days, that yet-another-key-combination just makes using SL that much more difficult.

  22. Yukinoroh Kamachi says:

    “DEV-14174: Avatar no longer sinks slowly while hovering (and ‘hopefully’ no longer displays other slow rise/fall symptoms in hover modes)”

    Hallelujah!

    I hope the buoyancy issues will be fixed soon too ? SVC-1792 and SVC-2208

  23. Tristin Mikazuki says:

    Sidewinder I wounldnt mind seeing the blog even if the restart gets cancled or defered.. could you just do a Part 2 blog post if the comments get filled 1/2 or so?

  24. Elendir Axon says:

    @20
    flight feather DOES work, it just suffers the same slow drift down as with all the other flight assists or at least in my experience (and no i dont have any other flight assists on at the time)

  25. Day Oh says:

    Oh :S Anyone looking for a region running 1.22.2 Server, the sandbox in Morris works (Ahern and some of the other surrounding regions weren’t running the fixes)

    The fixes seem great to me!

    But, did one of the fixes involve llGetAnimationList? o_O
    The things that get broken are always so unexpected

  26. DISGUSTED IN LINDEN LABS™® *!@$!! says:

    i just figured i would get referred to passthebuck linden as usual no one ever answers this question thanks

  27. Prospero Linden says:

    **Just out of curiosity, does that “delay restart one hour” button have any use now?**

    No, it does not; that’s an artfiact of an old (and, honestly, rather scary) way that we did rolling restarts. (We used to leave code running after the install had been changed out from under it. This will often work, but can lead to strange problems, and is really not a safe way to operate.)

    **What’s the deal with 1.22.3 server?**

    The basic problem here is that I can’t count…. That was my goof. When I wrote 1.22.3 server there, I meant to write 1.22.2. That server is what’s being deployed here, but it’s got new stuff since that post.

  28. Prospero Linden says:

    **But, did one of the fixes involve llGetAnimationList? o_O
    The things that get broken are always so unexpected**

    If you see something new broken, *please* file SVC issue on it following the instructions in the blog post (i.e. indicating the server version as 1.22.2).

  29. Sidewinder Linden says:

    @15 Disgusted:

    There is work going on with regard to memory leaks. Please do not post this type of inflammatory commentary without checking your facts.

    /Sidewinder

  30. Ener Hax says:

    holy smokes, I don’t know what those fixes mean except that it is super complicated and that you guys are braniacs. thank you for continuing to improve sl. 🙂

  31. Zena Juran says:

    Thanx for the update Prospero. Curious to know of progress on Dev. 14068. 🙂

  32. Prospero Linden says:

    **How about warning people about the bug in the object bonus system thats being fixed and could result in massive return of objects grid wide?**

    That bug is not being fixed in this release.

  33. coventina dalgleish says:

    A simple question Prospero will this version turn back on the traffic it seems to have been a non working benefit for the last 4 or 5 days Thanks ))

  34. Zito Kamachi says:

    Finally somethings getting done after using (page up) & getting stuck in the air for a month YES! a month hummm i wonder what the next problem will be theres always a side efect after the Linden Team solves a problem. SL with more bugs than a roach motel can hold! LMAO

  35. DMCA IS A LIE says:

    why are my comments deleted? why do we never get an answer to our questions about the DMCA? I dont want to post off topic, but this issue is never on topic and all lindens we ask for an answer either dont know or dont want to make it on topic. Why am i not allowed to post the DMCA doesnt works, and isnt done as it should be done?

    Why arent all copies of stolen items removed when its proved they are stolen? Why not?

    ——–
    Edited by Katt Linden to provide link:

    DMCA: Digital Millennium Copyright Act
    “Linden Lab will respond to allegations of copyright violations in accordance with the Digital Millennium Copyright Act (DMCA). The DMCA provides a process for a copyright owner to give notification to an online service provider concerning alleged copyright infringement. When a valid DMCA notification is received, the service provider responds under this process by taking down the offending content. On taking down content under the DMCA, we will take reasonable steps to contact the owner of the removed content so that a counter-notification may be filed. On receiving a valid counter-notification, we generally restore the content in question, unless we receive notice from the notification provider that a legal action has been filed seeking a court order to restrain the alleged infringer from engaging in the infringing activity….”

    see link for more

  36. Argent Stonecutter says:

    Elendir@25: what version?

  37. Prospero Linden says:

    I am removing DMCA posts because they are off topic, yes, and because the people monitoring this thread are not able to answer those questions. When you post off-topic comments like that, all it does is use up comment space for the discussion relevant to the post. I cannot answer your DMCA questions because I am not in a position to say anything about it. I also do not want a big discussion about it to start here, because, as I said, it will prevent discussion about the server release.

    So, please, stay on topic.

  38. Elendir Axon says:

    @37
    Not currently able to get inworld due to work but i got it from a freebee shop….last tue?

  39. DISGUSTED IN LINDEN LABS™® *!@$!! says:

    sidewinder i didnt post anything inflammitory…. i have checked my facts for over a year on this it has been in jira and the question has been asked many times over and over with no resolve yet how is asking a question inflammitory?????

  40. Rocky Pickles says:

    Prospero does server side stuff..Torley does vid tutes.. Neither of them participates in copyright issues. Ad hominem attacks about copyright issues in a technical thread are out of place.

    DMCA issues should be directed to counsel of record. It is a waste of time to yell at your plumber when the shrubbery needs attention from the gardener.. Different people. different tasks 🙂

  41. Thank you Sidewinder…

    The sinking while floating bug is not present in my region on the beta grid. Excellent work 😉 I anxiously await the repaired version of ||TargetOmega, so that child prims may rotate again 😉

  42. Day Oh says:

    Prospero: Done… http://jira.secondlife.com/browse/SVC-2476

    lol, the production grid rollout was scheduled for the same day?

  43. Argent Stonecutter says:

    Elendir@39: if you got it from a freebee shop, you likely got a 2 year old version. I sell the latest version in my store (check my picks), or wait until *I* can get on (maybe tonight, maybe tomorrow, I got a real job these days with commuting and everything).

  44. Prospero Linden says:

    Day Oh : the pilot roll to one rack. In an ideal world, we’d have more lead time, but alas….

    Anyway, I raised SVC-2476, and we’re looking into it. (Well, really, I shouldn’t say “we”. Josh, Bridie, and Simon are looking into it while I sit back and eat bon-bons.)

  45. itiscatcotton says:

    Thank you for the clear information.

    Cat

  46. Razrcut Brooks says:

    TY LL for these bug fixes. Also, The Herald is reporting that these bug fixes may affect regions set as “double prim” resulting in mass inventory returns. . True or no?

    http://tinyurl.com/6yk3br

  47. Prospero Linden says:

    Razarcut : the bug whereby some regions have more prims than they are supposed to is *not* fixed in this update.

  48. Bridie Linden says:

    Day Oh, we weren’t able to repro SVC-2476. Please see Simon’s comment there.

  49. Sean Heying says:

    Thanks for your work on fixing the tricky sticky hover.

    “Would you prefer seeing a blog post that announces a rolling restart that is then cancelled or deferred for days, or to only see one when we’re fairly certain that we will be ready to roll?”

    I would like to see the calendar reflect the possible restart date as early as possible, even if it is hugely wrong, then when you are fairly certain the restart will happen and are ready to roll a reminder blog post with comments enabled.

    With the new opening screen layout there is no need to put it on the split apart status blog any more.

  50. Hewitt Huet says:

    It seems my av is still sticking when flying. This is annoying, I actaully thought it was a problem on my end before I saw this post.

  51. Day Oh says:

    My apologies to the Lindens trying to repro SVC-2476, I couldn’t repro it after logging back in either :O

  52. Prospero Linden says:

    Hewitt : the deploy hasn’t happened yet, so it’s not fixed on the main grid yet.

  53. Doughy Cortes says:

    How about when you have an airplane in the mainland, in your sim your fine, cross over one sim and return to your sim your generally fine, but cross a secondsim away from yours and your flying a cardboard box that doesnt respond, is this on topic? you mention something about physics in your blog entry, this would be nice to have an item with flight scripts that is physical work over multi sims

  54. LegsLover Lusch says:

    Hey’up Sidewinder,

    Any chance you putting out a small tutorial on how to enter bug problems. I’m the most intelligent bloke in rl and sl and I find it very confusing,lol,.

    A simple button that says add your bug report here would be simple but affective.

    I have to wait for others to put the bug reports in, for instance, I have none removable invisible prims in my shop after deleting them, I keep banging my big toe and it’s getting very sore.

    Cheers.

  55. bigmoe says:

    well wow great work guys ^.^ I am 100% backing you and yes please keep the comments on topic posters. This is how like the lindens have said blows things up and takes up space. I sound like I am kissing there butts, but seriously it’s all I see anymore and I hardly do come here and post anymore because somebody and I think it’s the same person doing all of the complaining. But linden labs® is trying there hardest, give them a little slack.

  56. les says:

    “I have none removable invisible prims in my shop after deleting them, I keep banging my big toe and it’s getting very sore.”

    You need to have the sim restarted to clean up left over ghost prims. A side effect of stable sims that don’t auto-restart (crash) 5 times a day.

  57. Sumiko Yokosuka says:

    I keep saying this, but I would like to see the camera drift issue attended to. This, aside from the crash-a-rama that is going on with the latest versions of the RC, is the most aggravating problem for me.

  58. Renee Faulds says:

    Are you aware that traffic has not changed in 4 days now??????

    or is this another bork bork bork

  59. Renee Faulds says:

    ….and on topic.

    “God help us all, with this deploy”.

  60. Renee Faulds says:

    actually have to say hope this “does” fix walking up walls but not being able to walk up stairs.

    Bring Sidewinder back !!!!!

  61. Flaran Riggles says:

    Prospero, Sidewinder, and all, thank you. Have just visited Morris sandbox on the Beta Grid, Aditi, and I can fly and hover and no more getting stuck. Looking forward to having the whole of Main Grid on 1.22.2.

  62. Sandor Balczo says:

    It really makes me happy to know that the current server deploy solves a few problems I was feeling were inherent to my Mac, which to be honest is getting too old for SL (and I can only buy a new one next September).

    I cannot wait for a version of the RC 8 that works on the Mac to test this too.

    And I would like to compliment both Prospero and Sidewinder for doing what they can to prevent the commentary page from becoming a soap box for those residents who complain about everything and its contrary or post off-topic comments. It was about time. Thanks 🙂

    Sandor 🙂

  63. itiscatcotton says:

    @63 Well with no monitored place to talk ppl tend to shove their way threw any topic to be heard. I understand why ppl do it. Perhaps more in world discussions; including tech issues such as this discussion; would probably help a great deal.

    Honestly I think the moderators here in the blog have been snippy lately. “The customer is always right”. Should be taught at LL. I understand their job can be taxing, but they are paid employees if they don’t like customer service they can find a new job.

    As far as these bug fixes. It’s a step in the right direction and I did appreciate the very detailed summary.

    Catherine

  64. Richard Halden says:

    So am I understanding it right:
    Your previous server update in the real SL grid, introduced this sticky hover which makes it impossible to fly.(takes ay least a second before one gets flying from hover while keeping the arrow key pressed)

    Your current server update is NOT rolled out to the real SL grid so this problem is not solved?

    I also want to say that for people like me, for who the jira bugs pages are way to difficult to navigate, this bug almost lead me to buy a new computer because I thought I was the only one with this hover-stick problem.
    Never the less, great to see it was not my end of the line. Now praying this deploy reaches the real sl grid soon. I am not thanking you guys because I find it unbelievable how many new bugs keep coming in and you still go on putting new features in too. I think enough people mentioned that the new features should have stopped a long time ago and the bugs fighting should be done first.

  65. Thohi says:

    Just a quick yay for the fixes. There are many things still, but it’s a big world. One pet peeve of mine is the layering of alpha-textures, but I don’t know if that’s even remotely on-topic.

    Anywho, to all you people who can’t stop complaining:
    Yes.. SL is buggy. And yes.. It’s damn annoying. But it’s a big program, and remember it is completely modifiable. User-content up the wazoo – such an open architecture is BOUND to cause problems. The Lindens may seem to focus on the wrong things from time to time, but they’re doing a bang-up job, and keep in mind – we’re getting this world “for free” (Yes, I know, a lot of us pay money, but the point is, we really don’t HAVE to.)

    There, I said it.. Now go away!

  66. Fogwoman Gray says:

    Hooray! Being able to fly correctly again will be lovely. And my I add my voice to the chorus about the bouncy camera issue? Trying to build and texture I am nearly forced to resort to dramamine…..would be nice to work without being nauseated for a change 🙂
    Which brings us to Dazzle……*grin*

  67. Tegg B says:

    Maybe if the customers all treated the actual workers at LL with respect they would get better response.
    If your customers treated you like we do hear who would you help first?

  68. Sean Heying says:

    For those complaining about “camera bounce”

    Go to Preferences:Input&Camera
    Set Camera Smoothing to zero

  69. AlexanderD Schumann says:

    Hiya all! Perhaps I’m totally ignorant about the “system” Second Life but I wonder if these changes in the grid will affect on a problem I’m having with the latest Release Candidate {which I’m using for 3 reasons I hope to find on the main viewer soon: the “IMs with a memory”, the Avatar Rendering Cost option and the minimalism of the which makes the screen appears wider} which suddenly goes stuck freezing the whole PC and crashes when I don’t need to force it down from the Task Manager. It happens especially when trying to open a profile and other similar operations. The problem is very annoying me and my infinite partners {LOL}. Jokes apart… am I the only one having such an issue maybe or are many others in my same situation?
    I hope I’m not off-topic but the news made me think my problem was probably going to get fixed just with the servers’ restart this post’s talking about so I asked.
    Also… will this deploy involve a next coming viewer release with the 3 qualities I mentioned above and better stability?

    All my compliments to the LindenLab guys and girls for keeping SL alive…SL issues are keeping me offline the most of time compared to the year I spent constantly in world so far and I know I will need to improve my “AMD Theron “mono-core” 64x ~ 512RAM ~ ATI 128RAM” honorable faithful wrackage soon but hey… I STILL LOVE MY SECOND LIFE!

    Alex

  70. robertltux mccallen says:

    NOT A LINDEN BUT DO KNOW IT A BIT
    the reason for the short notice is with folks going loony over pet bugs
    they want to get the fix rolled out NOW just to get those folks happyish

    the reason for the hidden keystroke and not a menu is because
    the list
    1 is variable
    2 is about a dozen to a score long
    3 its better to have Login password Domain JUST LIKE THE OH WINDOWS LOGIN but have the domain part hidden psst lindens if you need a round tuit let me know in world

  71. Danny Jack says:

    Glad to see “some” things get fixed !!
    But what about the llSetPos not working on attachments.
    I’ve seen much documentaion on this in the jira.
    and is difficult to understand.
    seems to be a big deal, and breaks many of my products.
    is it server code or viewer code problem?
    is it fixed in this new server code?

  72. Tanya Spinotti says:

    @72 – Are you really serious? Surely I can’t be alone in *knowing* that the rolling updates are a significant improvement compared to shutting the whole grid down. The new way of rolling updates gives a controlled way of updating SL, with a small impact on users and an opportunity to stop and roll-back without affecting everyone.
    Do you really want to go back to the days where SL was offline for several hours, had 50,000 users all trying to login at the same time and then had to live with new bugs for a week because taking it all offline again caused too much trouble? I’d rather my money pay for a service I can use 7 days a week, not 6.

  73. Prospero Linden says:

    **Honestly I think the moderators here in the blog have been snippy lately. “The customer is always right”. Should be taught at LL. I understand their job can be taxing, but they are paid employees if they don’t like customer service they can find a new job.**

    I guess not everybody realizes this — the people you see responding to blog posts here are not moderators. Sidewinder and Bridie are product managers, Josh and I are engineers. And that’s just on the blog posts that I tend to follow; on other blog posts, you’ll see other Lindens responding on topics, some of which may be in customer support, some of whic are not. We’re responding on the topics that we know about because it’s what we’re working on. You will typically see rolling restart posts coming from myself, Bridie, or Josh, because we’re the people who do them. Likewise for other posts on other topics. This is the reason that we won’t answer questions about DMCA or other things; we’re not generalists who can answer all questions, but we’re people who do know a lot about the specific topic of blog posts that we ourselves make.

    **Your current server update is NOT rolled out to the real SL grid so this problem is not solved?**

    Please see the main blog post. The schedule for rolling this new server update out to Second Life is shown there.

  74. Tristin Mikazuki says:

    Can we get a % of completion when ya start?

  75. Ryu Darragh says:

    Not exactly sure, but are the sudden re-appearance of “ghost” prims being addressed in these updates? This is an odd thing to have in Havoc4.. had to reset Limbo the clear several “ghost” prims there.

  76. Cappy Frantisek says:

    ” “The customer is always right”. Should be taught at LL.”

    No, the customer is not always right. I have been in the customer service business for most of my working career. If the customer is always right, why then do we have policies and procedures in place that describe the actions to take in certain situations?

    Soory to post off topic, but this is a hot button for me. It is wiser to use the mantra, “The customer is rarely wrong.”

    On topic, keep up the good work.

  77. Ryu Darragh says:

    The customer is always right (even when completely wrong). As long as they feel they are being heard, you can get things done. If you can help, they are satisfied and the job is done. If you can’t help them, then at least they feel they have been heard. To do any more wastes your time and theirs. It is your job (if you are customer support) to help those you can and point those you can’t help to the answers they need. It is your job (if you are the customer) to accept that some problems have no solutions, or, at least, no easy solutions and to be willing to be educated in how to help solve the problem your self or help solve it with the help of customer support.

    Customer support workers take comfort in knowing that some customers will vent their frustrations continually and often, even past the resolution of their individual problem(s), simply because that is their way.

    Anything that is off topic (even this post) does not help solve the individual problem of this topic. And to those who say “I must post here because there is no other place to post it.”, I say “hogwash”. This is then your job in educating yourself. There are plenty of venues for posting any and all aspects of your thoughts and feelings about asnything and everything Second Life on the web. And I assure you (and I feel confident in speaking for the Lindens, which I am obviously not, on this), they read most, if not all, of these venues themselves (especially if it relates to their job).

    After all, you do not complain to your auto mechanic when your cable service is out or to your electrical utility when your phones are out.

  78. Takat Su says:

    Hi,

    First off, thank you for continuing to work on the system, regardless of my criticisms, it _is_ appreciated.

    But…

    I need to ask if one day of your server code on semi-public beta is truly long enough before deploying it to the world at large?

    Second, deploying on a _friday_?? This, too, seems like a questionable tactic. Would it not be better to deploy early in the week so as to be able to monitor it while your engineering team is in and able to respond to unforseen problems?

    I realize you’re trying to make things better, fixing bugs and annoyances, and that’s good. But I question the decision to swap the problems we know for (possible) problems we are not familiar with just as the system will get the most stress (i.e. the weekend).

  79. Yukinoroh Kamachi says:

    You still sink if you turn while hovering still in the air.

    Maybe LL isn’t paying attention to SVC-2013, the bug report that is the origin of DEV-14174 and that I carefully reported two months ago?

  80. Vincent Nacon says:

    Customer are no longer right since they don’t have all the knowledge about programming and system.

    Plus… that’s a very very old statement, back in 1940s, things had changed big time during this era.

  81. @Prospero & Sidewinder

    Unfortunately Yukinoroh is correct; you sink a tiny bit everytime you rotate. But Kudos are well deserved, as the sinking while hovering has ceased. Have a GREAT Second Life!!

  82. Meade Paravane says:

    Hiya Prospero!

    Got any more details on the sim memory leak? Just curious what the condition is that’d cause it to loose track of some memory..

    As for ‘moderators’ being more snippy or deleting comments here: Pfffft!! I vote for even more of it!! Always been too much of a bitch fest here in the comments section and I wouldn’t mind seeing even less noise!

  83. Prospero Linden says:

    Meade — basically, what happens in a memory leak is that you allocate some memory, but don’t deallocate it when you’re done with it. The operating system still has that memory marked as used, even though the program isn’t using it any more. If this is in a routine that gets called many times, it keeps allocating new memory but never releasing it, and the amount of free memory gets eaten away.

    In this case, the memory leak was in the Physics code, but memory leaks are a monster problem in software design in general that can often be very difficult to track down.

  84. Ann says:

    Dear Prospero Linden,

    @ 77 – “You will typically see rolling restart posts coming from myself, Bridie, or Josh, because we’re the people who do them.”

    You are very brave indeed to publish such information knowing how people feel about rolling restarts….:D

    But since you did, let me ask you guys something… Last year we use to have rolling restarts every 3 months or so, now, it’s every other week! I understand you need to fix bugs and do updates, but wouldn’t be easier on you and us to consolidate the fixes and keep it say to once a month?

    Also, is it possible to give us just the range of sims numbers in each half of the rolling restart? Just the range of numbers, not a full list (I know that would be painful)

    Thanks!

  85. Latif Khalifa says:

    Any word on SVC-1191 (Havok4 problems with using “hugger” attachments) status would be greatly appreciated.

  86. Christos Atlantis says:

    Hiya guys, thanks for the fixes, I have a question, do you use the same regions for the 150 all the time? Because I have a shop split in 2 regions and everytime you guys do this, it seems one is in the 150.

    If that is the case can you shoose difrent regions, because it is unfair to use the same regions all the time as guinny pigs. 😛

  87. itiscatcotton says:

    @77 Prospero Linden

    Thank you for clarifying certain job roles within Linden Lab. All it took was a few seconds of your time to make this customer feel as though their question had merits, and you did.

    If I were to walk into my bank and the custodian yelled at me and started chasing me with a broom; I do not believe he would have a job for very long.

    Catherine

  88. pharaon says:

    hello I am subscribe and I have toujour nothing received your payemant since uqelqu’ one day that you it passes

  89. Prospero Linden says:

    Re: the first 150 regions we use, we do not use the same ones every time. However, we did the same set for the last two.

    Usually, we select a different range of hosts each time. That will usually tend to make it a different set of regions, although since regions can migrate between hosts that’s not guaranteed.

    Re: why we do rolling restarts more often, if we did them less often, the changes would be much huger, and would be more fraught with peril as a result. It would also mean that fixed people wanted to get out there would be delayed. As with all things, it’s a tradeoff; there are pros and cons on each side. Right now, it makes more sense for us to be deploying our updated version every week or two.

  90. Prospero Linden says:

    Re: which hosts are being restarted, this time around I’m doing the *odd-numbered* hosts today, the even numbered hosts tomorrow. (Exceptions to this are hosts that have already been restarted as part of the pilot roll.)

  91. Oni says:

    @12 “We have been working on identifying performance issues, and have found several sources. The usual case with high avatar counts has so far not been.”
    Yea well high avatar counts well try one person in his or her own sim,Slow
    downs/lag,Problems rezzing objects and junk like that.Been like this for almost a week

  92. Ann says:

    Thank you, Prospero…:)

  93. GRRRRRRRRR says:

    I don’t want to cause panic.. but I see a lot of sims not coming back online (including mine)…

  94. Ann says:

    @ 97…. GRRRRRRRR , they did say:

    Update 2008-06-04 06:35 : Because of the memory leak issue that is fixed in this deploy– but exists with what’s running on the grid right now– some regions are taking a very long time to shut down, and may be down longer than usual during a rolling restart.

    My hear skipped a few beats too watching some of the sims take longer to come back, but eventually they did.

  95. annotoole says:

    How does rolling restarts impact inventory, asset, transactions, and in world build/object content manipulation activities?

  96. Rene Erlanger says:

    It just seems like a fire fighting process as we trundle along to try and implement a stable grid.

    Truthfully, will we ever reach a point od stability?…..or will it forever be buggy?

  97. GRRRRRRRRR says:

    Thanks Ann… didn’t say that… 🙂
    *waits and crosses her fingers*

  98. Latif Khalifa says:

    How long is approximately “a very long time” that regions are going to be down due to the memory leaks in previous version? My region (Chub) has been down for more than an hour now.

  99. DanielRavenNest Noe says:

    If its possible to have a predictable sequence, such as “odd numbered hosts in numerical order”, that would help us know about when *our* server will be rebooted. In the old way of rolling restarts, we could tell from the north to south map sequence where it had gotten to, and where the safe places to escape to are.

  100. GRRRRRRRRR says:

    @Latif Khalifa
    Realy? More then an hour now? Damn
    *shuts down second life and gets a shower*

  101. Umbra Lunardi says:

    I am so disappointed that the memory leak has gone unresolved for SO LONG. This leak has worsened in the past two weeks and is now capable of crashing OS X in as little as three minutes. PLEASE fix this leak, I beg you.

  102. Prospero Linden says:

    Yes, some regions are staying down more than an hour, or even two.

    I’m fighting my way through it, but don’t have everything worked out yet.

    Umbra : you’re confusing client-side and server-side memory leaks. The server-side memory leak has only been in there for a week. It will not affect the running of your client.

  103. GRRRRRRRRR says:

    Well.. I came back from the shower.. and still my sim is down (almost an hour now)… nice 😦
    I don’t get it… is every server doing a servercheck or something?

  104. Kris says:

    “DEV-15875: Avatar now collides with tall prims, rather than walking up walls”

    😦 I wanna walk up walls!

  105. SoulsurvivorTOSP says:

    Login Failed it says.., is it because of the overloaded database problem?

  106. Ann says:

    @ 107… GRRRRRRRR… see the latest updates up there.

    At least you got to take a shower. I can’t tell you how many days I went with no shower, no sleep and had to starve my family waiting for rolling restarts! Today looks like it’s going to be one of those days again…:(

    That’s why I’m begging for less rolling restarts. To the lindens it’s a job and they do the best they can, but for us it’s our RL that has the memory leak and it’s about to crash our OS!!!

  107. bigmoe says:

    /me sits on ground chewing his paw waiting for his fix to come backup

  108. GRRRRRRRRR says:

    Well at least they keep us posted… I guess…
    But I agree, it’s not fun

  109. silvian says:

    shut down the whole grid if that make it easyer to repair, i was online but nothing was working, how much regions are down?

  110. GRRRRRRRRR says:

    My sim just went up again.. it took about an hour and a half..
    good luck all!

  111. Ravanne Sullivan says:

    77 Prospero Linden Says:
    **Honestly I think the moderators here in the blog have been snippy lately. “The customer is always right”. Should be taught at LL. I understand their job can be taxing, but they are paid employees if they don’t like customer service they can find a new job.**

    I guess not everybody realizes this — the people you see responding to blog posts here are not moderators. Sidewinder and Bridie are product managers, Josh and I are engineers.

    What seems to be lacking in communicating with anyone from LL®™ is that everyone in a company, from the top on down to the part time cleaning crew is in Customer Relations. Due to LL®™ severely limiting the venues in which we can post our comments and concerns with any hope of someone with some power to do something about them we are forced to post them in blogs in which they may not be relevant. But at no time should some someones off topic comment we replied to with “Its not my job”. It is your job, it just may not be an area in which you can assist them. The appropiate answer would be that I have forwarded your concerns to someone who can help, they are “Helpful Linden” and they have promised to have some sort of an answer for you by “a not too distant date”.

    One answer makes people, your customers mad, the other will make them feel as if they are important and that the company cares about their business. Additionally by forwarding this to someone, and getting from them a firm commitment to handle it in a reasonable time frame you help your company by making sure that issues of which other departments may not be fully aware are taken care of.

    Good communictaions from company to customer and from emplyee to employee are crucial to the sucess of any company, perhaps LL®™ should invest in some employee training, training that should be mandatory for everyone, from the very top on down. You are all representatives of your company, you all need to remember that.

  112. broads Lindberg says:

    survey aked is sl getting better well the answers no not after all these down times sitting on next door island waiting to get on to mine to finish work DOH!

  113. silvian says:

    snapdragon island is still down :((

  114. Asset server has been flakey for at least 3 days now (and the rest). Impossible to work.

  115. Zamdie Telling says:

    I have almost had enough:( I have not been able to log into SL for 7hrs now. Ever since this RR started.

    I understand that repairs and updates are needed and required for even the simplest of programmes, let alone something as complicated as SL.

    This takes the biscuit though. Why don’t you just take the whole grid down on a set time & day every so often to do your patches, updates and whatever else you need to do, like a lot of MMO’s do?

    That way we would not make plans within SL that we can’t fulfill because something ‘Unexpected’ goes wrong.

    If I can’t log in in the next hr I will go into SL 1 last time to give my land and inventory away and I will find something else to do with my time

  116. GRRRRRRRRR says:

    Update 2008-06-05 09:49 : The rolling restart has started up again. Because of the interruption, unfortunately a number of regions that were already restarted once are going to be restarted again.

    O…O…
    *crosses her fingers again*

  117. Tristin Mikazuki says:

    There seems to be alot of sims still down…are ya sure 1 week was long enough to test this?

  118. Meb Collins says:

    Zambie, I’m sorry you are having troubles, but if you are giving away land, I’ll take it!! Thanks.

  119. AWM Mars says:

    I see the vultures are out again…

    The only real doom and gloom would be nothing being done. I know from my own bug finding days, the more complicated the programme, the harder to fix bugs.. find one, fix can result in 2 more.

    As long as the focus is on getting stability in the platform, I don’t mind suffering a few restarts. What does bug me is finding multiple copies of items I set for sale with full perms set, and objects set on my land, now overloaded with multiple copies and we run out of prims. I can only suffer so much downtime in my business and continously checking that perms haven’t changed is paramount.

    Keep up the good work :¬)

  120. Wyald Woolley says:

    “DEV-15875: Avatar now collides with tall prims, rather than walking up walls”

    ——————–

    Well, there goes my house fly avatar. 🙂

    Seriously, I see a lot of effort going into grid stability recently that was sorely needed last year. Last year was all about pasting on shineies, this year it’s all about doing the work they should have done last year.

    So, kudos go out to the team even though we suffer restarts, it some sense it’s a lot better then the constant instability of last year. Now if we can just get back to the pre-shiney performance level… Maybe that will happen with the new CEO. Adult supervision can make a world of difference in an organization.

  121. pantaiputih korobase says:

    do you investigate the cause why some regions don’t restart as quickly as others? may be there is a common reason behind that phenomenon

  122. silvian says:

    Hi LL people, i see regions restarting around me but only two regions stay down in the whole area, Snapdragon island and Larkspur island seems to stay down it is already for some hours now, please do something about that

  123. Ceera Murakami says:

    SVC-1937: Avatar no longer gets stuck in hover when walking up stairs or impacting prims at certain angles

    I’ll certainly be glad if this fixes an issue that started appearing at my castle a few updates back. A stairway that worked perfectly before then suddenly had people getting ‘stuck’ in it, in just that way!

    I had been fearing I would have to redesign that part of the build to make the stairs wider and less steep, because of what I thought was a change in avatar collision box handling.

    Will that also fix the recent wierd intermittent glitch where you TP to your Home position or to a LM, at a fairly high altitude, and appear embedded in the floor and “falling”?

  124. Lily says:

    Love what this does for businesses that are losing money while you try to fix things my traffic’s been messed up for weeks now the sim’s been down for almost six hours thanks!

  125. broads Lindberg says:

    oh dear lindens thanks for the update now got script errors grey goo fence:rapid or recursive rez

  126. Pingback: Subscribe-O-Matic Status » Blog Archive » Grid issues and rolling restarts affecting message history

  127. Ann says:

    Are you guys done for today? Please let us know!

    *Can’t live on coffee… need solid food… specially after waking up so early…:(… and expecting a similar day tomorrow!*

  128. Ann says:

    THANK YOU!

    *off to eat and shower and recharge to face tomorrow…:)*

  129. Ron Crimson says:

    Re: businesses… Here’s what I just don’t understand about you folks always complaining that you “lose money” whenever your region is down… you don’t “lose” anything at all, you just go for a bit without *EARNING* money from sales, that’s all. Every sale you make that nets you a profit is something you should be happy for. So what if for a while you don’t make a profit? It’s not “lost money” in any way at all. I think this attitude really stinks and is typical business greed IMHO. o_O

  130. Ravanne Sullivan says:

    @132
    You might want to take a few business courses.

    There are constant recurring costs to running a business, these are balanced by sales. If you are in capable of making sales you are losing money. If a local business in your RL neighborhood had the city ttear up the sidewalk in front of their store so that no customers could come and make purchases are you saying that they should not be concerned as tehy are not losing money?

    And don’t forget employees, even if the only employee is the business owner. They need to be paid and their pay comes from sales. And then there is LL®™, they collect subscription and tier fees, if a business cannot make sales they will not have the money to pay these fees and they will close down and leave SL®™, when they leave everyone, LL®™ included loses. If you do not understand the realities of business do not patronize those that do.

  131. Phil Deakins says:

    Please have a look at http://jira.secondlife.com/browse/SVC-2487 concerning this server update.

  132. River Ely says:

    @114, @132 Good words, well written. I agree hundred ten percent. Without the economy lessons learned for real in the RL world, being applied to the SL world, the SL world economy will stand less chance of surviving. Essential in any economic generation, is communication and Customer Service. Linden Labs have some departments starting to understand Customer service, but many departments still have people that clock in to do a job and rarely come into customer contact service. You are absolutely correct to suggest that customer service needs to be practiced and understood by everyone in the chain, from M down to the Car Park Attendant.

    You are correct, if a customer asks a question to which you do not have an answer, accept the question, and communicate it to a responsible entity with follow up, with visibility and with a certain charm. Many Lindens are extremely good, but they cannot do everything, we have to trust those working for us.

    Fingers are crossed for this rollout to incure fewer critical misgivings than other rollouts. River.

  133. Villanova says:

    I cannot login… anybody else?

  134. Wallace McAllister says:

    **Honestly I think the moderators here in the blog have been snippy lately. “The customer is always right”. Should be taught at LL. I understand their job can be taxing, but they are paid employees if they don’t like customer service they can find a new job.**

    Find a new job? I would hate to see these guys replaced with someone who actually believes ‘customer is always right’. This is such such a misnomer. When it comes down to it the customer is often wrong, this doesn’t take away from the fact the truth of what they perceive to be true based on lack of knowledge which is the case here.

    The second thing is as Prospero mentioned these guys are not customer service, but developers and engineers who are at least courteous enough to come in to give us some feedback and updates, something I myself greatly appreciate, especially when we all know they are probably at times pulling their hair out to fix issues in a program which is far above the understanding of 99% of the people in SL. What I would maybe like to see is maybe a liaison between the different departments, and the public who’s main job is to find answers to those questions as they come up even the ones off topic. I certainly would take the position if it was offered, especially if it was a telecommute position. Their job is difficult enough as it is, lets not make it any harder.

  135. Hg Beeks says:

    Is there a list of all the bugs addressed somewhere? During the restart I changed sims and later in the night found that something I was in the middle of working on no longer worked… I had been using it for a day without issue, and was trying to improve it when the restart came – I thought I’d mucked something up, but even the old version doesn’t work as intended. Collision with AVs seems to be dodgy now, the object only confirms a hit 75% of the time, and only confirms a collision with the ground once, even if it should announce it twice or more. Land collision almost appears to be nonfunctional.

  136. androq says:

    After seeing

    “Update 2008-06-05 06:18 PM : If land is set to group build only, you must be a member of the group *with the group activated* to rez objects on the land. If you do not have the group activated, you will get a misleading error message about not being allowed on the parcel.
    We are investigating and will address in a future version.”

    I would say you have a problem. Until it is patched, do not include my sim, Queue, in this rolling update.

  137. DanielRavenNest Noe says:

    @133 Ravanne is totally correct that for a business “the overhead expenses dont stop, just because I’m not making any sales”. But anyone who runs a business in SL should build into their business plan a 10% downtime factor. In other words, if you can’t make a profit with SL working right 90% of the time, its not a viable business (or whatever the right uptime factor is).

    Relevance to this blog post? The extended downtime for this restart, and the fairly predictable (to me) asset problems that will occur in the next few days. Restarts seem to put extra heavy load on the asset database. My theory is that the first time a player uses/visits a sim post-restart, it causes more data to be fetched, but that data is stored locally at the sim afterwards.

  138. Ariadne Korda says:

    I am getting the messages about not being allowed on the parcel WITH my group tag activated, and so is everybody else on the parcel (Busby). So nobody can rezz or build.

  139. Razor says:

    Ron Crimson, he didn’t answer my question. He gave me back the text from the DMCA webpage, which doesn’t answer the question.
    I have already talked with several lindens inworld and have tried to get in contact with the one said to be resposinsible. She does not answer questions, does not have office hours, and all other lindens inworld claim they are not to be able to contact her.

    So this blog is my last resort. This topic refers to jira
    http://jira.secondlife.com/browse/SVC-1446

    Read those before you judge. The questions in the JIRA are asked by many creators (i have contact with several) and noone gets an answer.

  140. GRRRRRRRRR says:

    oke.. here we go again… the database is SAD… I cannot log in

  141. GRRRRRRRRR says:

    “In our continuing effort to improve your Second Life experience, we have taken Second Life temporarily offline for maintenance.”

    Honesty is the best policy.. it’s not maintenance.. I don’t believe that anymore.. proberaly the system is boiling!

    “We are working to re-open our doors as quickly as possible and we appreciate your continued patience.”

    Patience? What patience.. I am sick and tired of seeing this anoying sentences.. If you guys where honest, maybe then I do have patience.. but not like this!

  142. coventina dalgleish says:

    HERE WE GO AGAIN YOU UPDATE THE DAMN GAME AND I CAN NOT ACCESS MY MAIN ISLAND I CAN STAND ON THE ANOTHER OF MINE AND LOOK AT IT BUT NO ENTRY.

    IT IS TIME FOR YOU TO SIT DOWN AND ANALYZE YOUR METHODS OF DOING EVERYTHING BECAUSE WHAT YOU DO NOW IS PITIFUL.

    FIX THE DAMN GAME AS I AM GROWING TIRED OF THE INCOMPETENCE EXHIBITED ON A DAILY BASIS.

    THIS HAS BEEN GOING ON FOR OVER A YEAR JUST THE SAME OLD SONG OVER AND OVER. ONE MIGHT THINK YOU WOULD HAVE THE HINT BY NOW

  143. Savanah Lewsey says:

    Have updated this morning (uk time) & am now unable to TP anywhere??? Current SL time is now 2.45am June 6th. Does anyone know what’s going on? Thanks.

  144. very lame says:

    Ok. Getting sick and tired of complainers.
    Let me help you complainers out.

    If you complain, don’t play secondlife. If you run a
    business in there, then stop complaining since SL
    gave you the opportunity to make money in a game.
    Still complaining?
    Then when SL is back to normal, get your money and quit!
    If not, then stop complaining because lindens are trying to fix
    things that will improve SL.

  145. Escort DeFarge says:

    Prospero Linden: “why we do rolling restarts more often, if we did them less often, the changes would be much huger, and would be more fraught with peril as a result.”
    With respect, Prospero, it simply means that you are making your customers do the all testing (I suppose that is efficient in the short-term for LL, but not for our time/money/patience and thus the future of SL). This release was *not ready*. The last release that I personally thought “serviceable”, and which was never deployed fully to the grid, was the final (not the early) Havok EA release candidate. I strongly support suggestions that you guys review your release procedures. When payment and permissions start being negatively affected – e.g. http://jira.secondlife.com/browse/SVC-2489 and my comment, it’s a very bad signal indeed.

  146. very lame says:

    savanah, currently SL is down for maintenance, not sure when it will be back 😦

  147. Luke Termagant says:

    Neverending story. You take our money but deliver POOR quality. We DEMAND proportional compensation! Fix the SL or charge LESS!

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