Monthly Archives: April 2008

[DONE] Rolling Restart for 1.21 Server Deploy Wed/Thu/Fri

[Updated Saturday @ 09:10am] The rolling restart of the rest of the grid is now complete. [Updated Friday @ 8:39am] The rolling restart to half of the grid is now complete but for 7 hosts that needed to be manually … Continue reading

Posted in -Miscellaneous | 151 Comments

[RESOLVED]Inworld Issues and Logins

[RESOLVED 22:58] The network situation appears stable, so we’re sounding the All-Clear. Enjoy the rest of your weekend. [UPDATE 22:18] Ops says the network problem has been fixed, we’ve regained contact with the rest of the world, and things should … Continue reading

Posted in Announcements & News, Customer Service, Resident Experience, Service Status | 150 Comments

[CLOSED] Updating Your Credit Card Issue

[UPDATE 25 April 08, 3:40 pm Pacific] Our payment processor has fixed and tested the process.  All card operations (including updates) are now running within normal time frames. ***** Due to an issue with our payment processor, we are unable … Continue reading

Posted in Customer Service, Service Status, Website Status | 149 Comments

[RESOLVED] Logins Re-opened

[UPDATE 1:35pm  Pacific] Logins are open, and the asset system has returned to full functionality. Please be patient when logging in, as the login queue will be processing a high volume of requests for the next few minutes. [1:02 pm … Continue reading

Posted in Announcements & News, Community, Customer Service, Resident Experience, Service Status | 150 Comments

[CLOSED] Some Second Life Regions Offline

[CLOSED 11:07 a.m. –teeple] All regions affected have been returned to service.  Thanks for your patience! [UPDATE 10:08 a.m. –teeple] The vast majority of regions are back online. Operations is still working on a small number of them. We’ll let … Continue reading

Posted in -Miscellaneous, Announcements & News, Community, Service Status | 150 Comments

New Release Candidate Viewer: 1.20 RC4 Available

As mentioned in the update to my previous post, we found and fixed the cause of the crash on editing appearance (VWR-6792), and fixed a few other potential crashers as well. Second Life 1.20 RC4 has spent the day in … Continue reading

Posted in Announcements & News, Bugs & Fixes, New Releases | 150 Comments

Return of the Old Land Store

Best laid plans of mice and men often go awry… the new Land Store is just not ready to ship. Rather than inflict you guys with a tool that isn’t ready yet, we have decided to bring the old store … Continue reading

Posted in Announcements & News, Concierge, Customer Service, Land | 121 Comments