[RESOLVED] Logins & Transactions Working Intermittently/Peak Hours Info

[RESOLVED] 5:23 a.m. PST We have been monitoring these issues throughout the night and there would appear to be no further instances at this time.

Update 7:05 p.m. PST Occasional reports of incomplete transactions are still being received.

Update 6:46 p.m. PST Within the last four minutes we have reports of login failure. Our database hiccuped and logins should resume shortly.

Update 5:25 p.m. PST We do still have intermittent reports of login difficulty.

Update 4:22 p.m. PST We are still receiving scattered reports of delayed or incomplete transactions. If after five minutes and/or relog your transaction has not completed, please submit a support ticket for assistance.

As mentioned in a previous post, Operations will be putting out fixes to alleviate the load caused by continued use of our databases. We will be adding additional servers and improving the performance of our database clusters. Until the servers are in place, it is good practice to check the blog for updates, particularly during peak hours of 12:00 pm. – 4:00 p.m.

During these peak hours, we have a few reports of Logins requiring multiple attempts, and scattered reports of delayed or incomplete transactions. If a transaction has timed out or not completed, please wait five minutes for it to complete and/or relog. If the transaction still has not completed, please submit a support ticket so that we can assist you.

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