[Resolved 7:15 p.m. PST] Profiles should be working again! Please be sure to clear group cache and/or relog for return of services.
Update 6:09 p.m. PST We have identified the cause of profile greyness and inaccessibility. Stand by for working profiles. Once we have completed the fix, you will need to clear group cache and/or relog for return of profile service. We will continue to keep you informed.
Following the work done on Groups and Profiles, residents are reporting grey profiles. This is confirmed and we are now tracking down the cause. Relogging does work in some cases and we will update you here as soon as we have additional information.