[Resolved] Various Issues

[RESOLVED 8:11 p.m. PST – kate] Over the next few days Operations will be putting out fixes to alleviate the load caused by continued use of our databases. We will be adding additional servers as quickly as possible and improving the performance of our database clusters. Until the servers are in place, it is good practice to check the blog for updates, particularly during peak hours of 12:00 pm. – 4:00 p.m.

[UPDATE 6:03 p.m. PST –teeple] Operations is still tracing the ultimate cause of today’s problems, but they’re down to a very short list of suspects. Our ability to broadcast in world is active now (*whew!*) so we’ll be sending periodic pointers to this post tonight until this is resolved.

[UPDATE 4:09 p.m. PST – kate] In world services are mostly available. There are still intermittent reports of stale transactions.

[UPDATE 1:40 p.m. PST –teeple] Behavior in world is generally more stable, but there are still fluctuations in reliability. We apologize for the ongoing significant inconvenience, and we’re working as quickly as possible to get to the point where we can announce an “all clear.”

[UPDATE 12:11 p.m. Pacific –teeple] The slowdown is also impacting ability to file or review Support tickets for some residents, and occasionally, access to the homepage. We’re working as quickly as possible to clear up this misbehavior.


There are currently issues in-world related to transactions, teleports, logins, etc.. We are aware of these and are doing our best to address the issues. Please refrain from any transactions at this time, as possible.

We apologize for any inconveniences and please keep an eye on this blog for updates as they become available.

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