Part of our support structure here at Linden Lab is a dedicated customer team called I-World. This team answers support tickets and live chats from residents who are experiencing some difficulties or looking for guidance with in-world issues. Some of you may be aware of us from your contact via the Support page but most of you will probably never have heard about us.
We help to ensure that your in-world experience goes as smoothly as possible by providing answers where we can and getting our technical colleagues to perform their magic where we can’t. We know there are things that sometimes don’t work so well in SL…things that get you down. We’re sorry that they happen, they get us down too and we want to get them resolved as quickly as you do.
So, we’ve been thinking about what more our team can do and part of our efforts is to establish I-World Island, a place where we will try to offer additional signposting and guidance for some of the in-world issues that occur.
The island will have a number of areas that you are most welcome to visit and perhaps find some additional information that you weren’t aware of before. One particular section of this island will be driven by you, our fantastic residents whose creativity and support for Second Life make it the exciting place it is today. We are setting aside an area for an I-World Expo, allowing YOU to submit items to pass on free to other residents that you feel make a positive impact to the in-world resident experience. This item might be a skin, an interesting piece of furniture, a guide to locations in-world or even a tutorial pack that you have put together that can help a resident learn something new about Second Life. Anything that is PG-rated.
In return, we will offer you a small shop area to place information about your in-world business or activities and a landmark for residents to follow. These spaces will be offered on a rotating, short-term basis so that residents coming back to the island can see a variety of content.
Hopefully you are getting a sense of what we are trying to do here; find a small way of focusing residents on some of the positive and exciting things that make SL a good place to visit and remain
All you need to do is to log in to the Support Portal and submit a ticket to us, using the “Special Questions – Basic Account or Guest Login” ticket type then choose the category “Submissions for I-World Expo“. Leave as much detail as you can of the item you want to highlight to other residents.
Once this ticket has been reviewed someone will get back in touch with you about placing this on our island. Please note that this might take some time depending on the level of submissions received. We really look forward to hearing about the fantastic ideas you come up with.
In addition to the I-World Expo we will have a number of other areas for you to visit but we want to keep them under wraps and not spoil all of the surprises!
To officially unveil the island, on Saturday 5th April, we are hosting the I-World Music Festival and want to offer you the opportunity to tune in to our broadcast (stream details to follow) or to drop in on us at I-World Island and enjoy some live music over the course of 24 hours from Midnight PST until Midnight PST Sunday 6th April. We’ll follow up with some more details later in the week but you can be assured there are some fantastic live musicians gearing up to perform for you on the day!
Naturally we won’t be able to host everyone on one island but don’t forget you can tune in and hopefully be able to pop in for a wee while at another time during the day.
Thanks for everything you do to make Second Life a great experience for each other and, indeed, for us who work here. We hope that we can give you a wee bit more back via I-World Island.
Best Wishes 🙂