[Update 17 March, 2008 10:40am PDT, 5:40 pm GMT]
We have started this morning’s website update and I am very happy to report that the new Support navigation page is a part of the update. Between now and 11am PDT you may still see the old page depending on the web server you are routed to, but after 11am, it should be all-new, all the time. Once the changes are live on the site, we will turn our attention the Support Portal itself and update the navigation there too. All-in-all, an exciting morning. Thanks for hanging in there as we got all of our ducks in a row on this one.
[Update 14 March, 2008 1:50pm PDT, 8:50pm GMT]
We have a general rule here at Linden Lab: no new code on Friday. On occasion, we have been known to break this rule, but try to reserve doing so for issues where time really is of the essence. As much as I am looking forward to the Support navigation changes, we decided today that this website update was probably not time-critical enough to tempt fate. So, we will hold off on the website changes until Monday. I’ll be back with you then to announce the actual go-live. Until then, have a great weekend.
[Update 13 March, 2008 5:55pm PDT, 12:55am GMT]
After working on the web code all day, our web development team is still not quite ready to roll the website changes back out. We are going to take a considered approach and hold until tomorrow. I am no less excited by these coming changes, and really can’t wait to get them on the site and allow all of you to use them. But, it looks like we’ll all have to be patient just a little while longer. I’ll be back tomorrow with more updates once we have the green light and are ready to try again.
[Update 13 March, 2008 11:05am PDT, 6:05pm GMT]
We rolled out the new Support Landing Page this morning, but are going to temporarily take it down again. The rollout included some unintended website changes due to a misunderstood code merge. Our web development team is batting cleanup at the moment and hopes to be able to get everything up and back out later this afternoon. So, while you may see the new page temporarily, it will be going away for a bit and should be back soon!
[Original Post 12 March, 2008 7pm PDT]
As I mentioned last week, we are making changes to the look and feel of the Support Portal and the Support Landing Page. These changes will be live on our website tomorrow morning around 11am. Most of the feedback on the new look and feel was very positive, and we are very excited to get these changes out the door. So, if you visit the Support Portal tomorrow and things look a little different, please take a moment to poke around. Overall, we expect it to be much easier for you to find what you are after. See you back here tomorrow for the go live!