It has been almost a year since we first announced the new Support Portal and we have received a lot of Resident feedback in that time. While a lot of the feedback has been varied, one message made it through loud and clear: make the Support Portal easier to use. Today I am very pleased to announce that in the next two weeks we are doing just that! More details following the cut…
These changes will come in two parts. First up: changes to the Support landing page. While the current page has a lot of good information on it, it does not do as good a job as it could getting you to the Support you need. As you will see from our prototype, the new page is much simpler:
We have moved the login process to a different page, and provided direct links to the Knowledge Base, Ticket Submission, and LiveChat areas of the portal. You will still only be able to access certain features if you are Premium or Concierge, but getting to each feature will be much easier. Another big win? You no longer have to be logged in to access the Knowledge Base! This is something that many of you have asked for and we are excited to make it happen.
The second change is a re-write of the Support Portal’s front page. We have broken down our Knowledge Base into 16 common categories. The new page provides easy access to each of these and will simplify navigating our ever-growing collection of articles. Here is a taste of what it will look like:
All of us in Support are excited about these changes and hope they will make finding the Support resource you need easier. We will continue to listen to your feedback and make changes as time goes on, so please keep your eyes here for more updates.