We’re pleased to announce that from the 1st February we will be offering the following private island services via the concierge support team.
For those island owners currently on class 4, from the start of February you will be able to request an upgrade to class 5 hardware. If you choose to upgrade, the monthly billing for that island will move to the current level of USD$295 per month, charged on the same bill date as you have currently. There will be no downgrade option I’m afraid, and this only applies to private islands.
For those that have both class 4 and class 5 regions, owned by the same account, you will be able to request that the class designations for the two regions be switched around – the class 4 becoming 5, and the class 5 dropping to class 4. The bill date and fees will follow the class in this case, so whatever bill date you had on the class 4 will remain the same on the new class 4 and vice versa. There will be a fee of USD$100 for each class switch.
To request either service, please log into the support portal with the island owning account and file a support ticket. From 1st February these services will appear under the ticket type of ‘Land and Region Issues’, followed by a Request type of ‘Region Change’. Your account will need to be in good standing with us to use these services.
If you have any questions, please contact the concierge team.