The Service Quality Metrics page has been updated with stats through the end of December, 2007. Charts are directly visible on that page and downloadable versions of the detailed daily data for the full year are available in Excel, OpenDocument, and Google Doc formats.
December had its share of small challenges, with our unplanned and planned outages growing slightly over our November stats, though as Philip noted overall for Q4 we are staying over 98% availability – a great improvement over Q3.
I am pleased to announce that for the first time all other quality metrics – Viewer crashrates, Viewer performance in FPS, and Region performance in FPS, improved steadily in December and we look forward to further changes and fixes continuing this trend. I especially appreciate everyone’s enthusiastic participation in our Beta grid testing which is bringing Havok4 closer to fruition, and in testing the beta Release Candidate and First Look viewer versions, so that our production releases of these changes will bring smoother and more reliable user experience. Please keep up the participation, and keep that feedback and JIRA bug reporting coming!
If you like, we can discuss these Service Quality metrics and our Economic Metrics inworld this Friday morning 10 AM PST at my Office Hours in Beaumont. See you soon!