- New “Fix Pending” state – This replaces the old “Fixed Internally”, and is better because that confusing terminology was a misleading final, instead of an intermediary status. “Fix Pending” basically means,
“This bug is fixed in an internal Linden Lab release but is NOT public yet… hopefully it will be, soon!”
This is important because it’s good to know work was actually done and is forthcoming (instead of an uncomfortable silence).
- A new “meta” state – Meta Issues are useful for tracking groups of related issues. They’re not inherently resolvable, but provide a “big picture” view of things to be aware of. For instance, problems with certain hardware like newer MacBook Pros, or subjective aesthetic concerns about WindLight. You can create a Meta Issue by selecting Issue Type = “Meta Issue” as shown here:
then link related issues to it.
- Ability to change issue resolution without reopening – Reopening was a wasteful pain. Now, if an issue’s status needs to be corrected, there’s a “Change resolution” link on the left which can do just that.
- Knowledge Base Article of the Week #6 – Jeremy Linden shares pointers to a lot more Issue Tracker info.
- Bug triages – Lindens meet with Residents (this could be you!) to examine and import bug for fixing. If you’re interested in how bugs get fixed, I encourage you to come.
- SLJiraStats – Created by Gigs Taggart, this Resident-run site offers more insight with graphs and data.
And yes, I am planning on doing video tutorials on clarifying what continues to confuse and confound about the Issue Tracker, pending better solutions — leave me your suggestions in the comments.