Second Life recently switched to a new “All” search that functions similarly to web search engines like Google. Today I discovered an issue that leads to some residents, groups and places not being included in the search. Classifieds and events are not affected by this issue. I wanted to share this issue while I work on the solution.
This search problem happens to resident profiles, groups and places that are temporarily removed from search. For example, a place owner might have a place listed in search, then decide to remove it for a week by unchecking “Show in search”. When he checks the “Show in search” box again, the search problem might prevent the place from appearing in search for 1 to 4 weeks. The longer the place is left out of search, the longer it takes for search to add it back.
I do not have a good workaround for this problem. If you have a place, profile or group currently appearing in search, please consider leaving it in search rather than taking it out and putting it back. If you are remodeling an old place that was previously in search, consider subdividing the land first and building the new structures on the piece you selected before hitting subdivide (the “new” land).
The root cause of this issue is a bug in the Google Search Appliance software we use for in-world search. I believe the bug to be fixed in the latest release of their software and I am validating the new version now. We will be able to fix this problem without requiring new viewer downloads or server downtime. My apologies for this issue.