[RESOLVED]Phone support connection difficulties

[Update 7:51 PM PST] The Billing support lines are back up again, thank you for your continued understanding and patience with this matter. -Elle

[Update 7:10 PM PST] Re-opened. Due to further technical difficulties, our Billing support phone lines are temporarily down again. We will keep you updated here as the situation progresses. – Elle

[Update 4:18 PM PST] The Billing lines are back up and running, thank you for your patience. – Elle

[Update 3:20 PM PST] During inspection of our Billing lines, our telecom provider uncovered the cause of the Billing lines ceasing to operate. This repair is underway. Our Billing phone lines may be available intermittently within the next two hours. Our Live Chat option is available. – Kate

[Update 2:50 PM PST] In just a few minutes, the Billing support lines will go down for 15 minutes. If you need to contact Billing, our Live Chat option is available. We will update you when the lines are restored. – Kate

[Update 1:51 PM PST] Within the next four hours, the billing support phone lines will be down for 15 minutes. If you are unable to get through, Live Chat will continue to be available. – Kate

[Update 1:16 PM PST] Thank you for your patience. The billing support lines have been restored. – Kate

[Sunday 12:40 PM PST] Re-opened. Due to technical problems our billing support lines may be unreachable. We will keep you updated and provide information as soon as our phone support has been fully restored. – Kate

[3:50PM PST] – The issues have been resolved and phone lines are open again.

[3:20PM PST] – Our Billing Support lines may be unreachable starting in approximately 10 minutes. Please keep an eye on this blog for further information and progress.

[9:33AM PST] The issues have been resolved.

[6:45AM PST] – Progress is being made and we hope to have our phone system back up to full speed soon. Our apologies for any difficulties this may be causing our residents.

[4:45AM PST] – Due to technical problems at our telecom provider the support phone lines may be unreachable. We don’t know as of yet how long this problem will take to correct, but will will keep you updated and announce when phone support has been restored fully.

Thank you for your understanding and patience.

This entry was posted in Announcements & News, Community, Customer Service, Resident Experience. Bookmark the permalink.