Hello everyone, please note that our Service Quality Metrics through November have been posted at our Secondlifegrid.net site, along with the detailed data in Excel, OpenDocument, and Google Docs formats.
Overview: The Service Outage chart for November reflects the problems that we suffered in the latter two weeks of the month, with over 1.2% unplanned outage, though the Planned outage metric is still excellent, at around 0.3%.
Otherwise good: Viewer crashrates are slightly down (good), viewer framerates are slightly up (also good), and for the region FPS data, while the percentage of regions impacted is up (not so good) slightly for the moderately busy regions, it does remains steadily less than 0.5% for the heavily overloaded servers (good).
Fine Detail: there is a sourcing issue with the details of viewer crash data past Nov 20th specifically with the counts of sessions “disconnected from a region”, but the high-level average on the chart is valid across the month and we do have the history of the actual viewer crashes (an area of strong focus for us in Engineering) during this time.
Related: Yes, I will be posting the updated economic stats under a separate blog post today.