Thanks to all of you who in the first day of the Age Verification beta have tried to use the service. Unfortunately, we are seeing a high failure rate for Internationally based customers using the age verification system. The failure rate is much higher than we saw in previous testing, and clearly is unacceptable.
We are working with Aristotle/Integrity to identify the causes of these failures. By reviewing your feedback, and running some system diagnostics, we expect to identify some early trends in the next 24 hours. We will report back to you what we’ve learned and how to correct them.
In the meantime, if you’ve tried unsuccessfully to age verify, [Update 2007.12.07: we have replaced the email address with a survey link that appears after an unsuccessful attempt].
Taking this survey will help us make system-wide changes that will benefit the rest of the community. If you would like us to solve your individual problem, please submit a support ticket — there’s a ticket type available to everyone, including guests and basics, called “manual age verification”.
Thanks again for working with us during this beta period, and we appreciate your patience.