Looking For a Few Good Residents

Does Second Life …

… mystify you?
… annoy you?
… captivate you?
… thrill you?

We’re looking for local Residents new, old, and everywhere in between to help us evaluate some possible changes, tweaks, and/or new features to Second Life and the Support portal.


At a minimum, you should:

– Be over 18
– Be able to get to downtown San Francisco
– Be ready to receive some real or inworld incentives

Still interested?

Take a brief survey. As opportunities arise, we’ll put the word out to those who fit our testing needs; some of these tests may require participation from people who’ve never even seen Second Life, so if you know any, be sure to pass this along!

[edit: Folks, the tests we’re thinking of doing are some small exercises that require both a tester and an observer to be physically present. Others aren’t inworld. Our usability lab is in San Francisco. Sorry for not making that clear earlier! ]

This entry was posted in Community, Customer Service, Resident Experience. Bookmark the permalink.

101 Responses to Looking For a Few Good Residents

  1. Ann Otoole says:

    wish i could get there. maybe you should broaden your reach. limiting opinions to just the frisco area will be rather skewed at best.

    in addition how about trying out something called scientific method for process improvement. the metrics will speak for themselves if you can find it within yourself as a corporate entity to be open minded and objective tossing aside all preconceived notions of the founders.

  2. Digital Digital says:

    This is going to be fun πŸ™‚

  3. bianca hiller says:

    why the usa again, many ppl would like to help, i am in enfland, and most of my friends i europe, give us a chance

  4. lilamill says:

    My thought too Bianca, is SL only for Americans? Or are you just not interested in what residents from Europe think about SL?

  5. BluesLady Pey says:

    Would love to Help and Even though I am in States LA area i can’t get to your office. I think it needs to be more broad is scope and the Europeans need to test this also…Not just local residents.

  6. Adec Alexandria says:

    can’t you add an ‘internet poll / webcast’ so the rest of us can join in ?
    …or call this a whacky idea … mayhaps those not in San Francisco could meet up in one of those weird Metaverses .. i suggest Second Life :p

  7. Lupercaleb Walcher says:

    i am turning 18 in 2 weeksand i really want to do this, i’m like an hour from san francisco

    i hope to see you guys

  8. Tracey Humphreys says:

    I echo Ann, bianca and lilamill’s thoughts.
    ‘Be able to get to downtown San Francisco’ does seem to be discriminatory.

  9. Aeper jie says:

    Why over 18? Why is that a requirement? you like cutting off about 4,500 Residents from doing thing with just that requirement.

  10. Canny Daniels says:

    I agree with the rest. I’m in NY state & would love to participate. Please broaden the area LL to include Europe, other areas in the World & in the States.

    from a 2 month old newb Mentor, who enjoys volunteering to help LL πŸ™‚

  11. nimrod Yaffle says:

    “- Be able to get to downtown San Francisco
    – Be ready to receive some real or inworld incentives”

    Would part of the incentives be transportation to San Francisco? πŸ˜€

    If so, please consider my survey!

  12. Minni Trotter says:

    Just San Francisco? if you want a good cross section of your client base to participate you might consider making it an online thing not just that tiny % of your client base that is in Frisco.

  13. Prometheus Menges says:

    Well, I think it is pretty presumptuous for the Euro’s to complain about not being able to get to SanFransisco. That is the deal. They obviously aren’t going to ship you there, so why complain. There aren’t many SL offices in the world to accomidate everyone.

    As usual. Europeans love to complain…..

    SL is for everyone not just Americans, but you really don’t need to throw SL attitute or Americans because of a game. Come on…..?????

  14. Keith Reyes says:

    Yep, I agree with many. I love Second Life and would love to be part of something that helps it progress. One problem, I live in New York State. I truly wish there was something for us East Coasters so we could help, too!!

  15. Genna Gray says:

    Prometheus, don’t be an ugly American. I live in the states but don’t understand why a virtual world that advertises that people can do their business and hold meetings in a virtual space would not follow their own premise that they created for others.

  16. Innula Zenovka says:

    Are the things LL are testing that country-specific? If they were trying to find out about people’s attitudes to gambling or something, then I could see the objection to just canvassing the views of Americans, but when it comes to things like usability, they are presumably working on the assumption — not unreasonable, to my mind — that if the average American can understand something, then most Europeans shouldn’t find it unduly challenging, either.

  17. Rhaorth Antonelli says:

    when you do it in phoenix AZ let me know, would love to attend

  18. Prometheus Menges says:

    Genna, define ugly. LOL Also, maybe they have some new stuff in store for you and they need live bodies to be there. Ugly American….Remember, it is YOU who coined that phrase. LMAO. I live in another state too, do you see me complaining about not being able to get there, Furthermore, the reason you need t5o be 18 is becaue 18 is the legal age required from TOS to have an account. πŸ˜‰ If you are in SL and under 18, then you are wrong to begin with. There is a Teen SL for that.

  19. You have offices in different areas.. even one in England (remember VAT?). Why β€˜Be able to get to downtown San Francisco’ ?

  20. Chalice Carling says:

    Well, well, well. Surely the U.S.A. is not the total representation of one’s SL experience!! And the rest of the world does not begin and end with the U.S.A. and Europe. The Southern Hemisphere is a big place and people from this region should surely have a say in possible changes to SL too. If SL is a new world open to all people from around the globe to come together, then why have only the opinion of one city determine the experience of everyone??? It would be skewed if you didn’t have some down-to-earth Aussie input, but then again I’m biased.

  21. Lezbot Foxley says:

    What exactly are these real world/ inworld incentives? …some bubble gum and a free Linden tree?

    You could make this more fair by making some kind of global contest. Give us the best idea for improvements and we (Linden Lab) will give you, let’s say, 10,000L as a prize. Send an email with your name, address, phone number, and picture and if you win we will fly you out to California where you can spend a day with RL Lindens!

    Then again I could buy a plane ticket to California, bust open the doors of the main building with my boot, and start ‘rezzing’ thousands of card board boxes! muahahahaha!

  22. Prometheus Menges says:

    Actually, I agree with the contest idea. πŸ˜‰

  23. Fionne Burleigh says:

    I concur with most of the posts so far. While LL might have a reason for requiring people to be physically able to appear at the SF offices (and as a former SF resident I would dearly love to be able to do that), you are neglecting the lion’s share of you clients in the rest of the US, South America, Europe, Asia, Australia and anywhere else I’ve forgotten to mention. At the very least – let us know “why” that is a requirement for consideration. To invite participation and offer incentives only to then limit the recipients to a very small segment is akin to announcing in class that you are going to throw a fabulous party, but only give invitations out to a few people – while everyone else in class looks on.

  24. Gwendalyn Darkstone says:

    wish i could, but im a poor canadian who cant afford to go to SF 😦 but id love to help in any way i can, gimme ideas, im using windlight right now, awsome program, but id love to help tell you about some bugs, can anyone gimmie info on how i can share this info?

  25. Viktor says:

    Ahh!! I wish I knew this a few months ago when I booked my trip. I had the chance to got to San Fransisco but I choose L.A instead.
    Wouldn’t it make more sense to do such things over the internet or, hell, maybe across the SecondLife platform you promote as the next-big-thing in human interaction? If you can’t do it through your own service then there is some feedback for you, implement features/tweaks which allow you to do so instead of snubing 69.68% of your userbase.
    Who is actually going to travel overseas to do this? Certainly not your average user or “people who’ve never even seen Second Life”. If you’re using this for data collection then you might want to take a look at geographical bias, which is a problem for you when SecondLife’s target audience includes people from all around the world.

    @13 I am not European, I think anyone who can’t get to this and wants to won’t not be happy whether it’s Istanbul or New York.

  26. Jon Linden says:

    Folks, the tests we’re thinking of doing are some small exercises that require both a tester and an observer to be physically present. Others aren’t inworld. Our usability lab is in San Francisco. Sorry for not making that clear earlier!

  27. nimrod Yaffle says:

    I believe you guys are implying this: http://www.secondlifeinsider.com/2006/12/28/eating-your-own-dog-food/

    “[W]e really should be eating more of our own dog food.” — Philip Rosedale, interview with Atlassian Software.

  28. mac says:

    @22 so you do agree with something , take it you checked a copy of the new oxford for that mighty big word “presumptuous” also it`s not just euros complaining (europeans) but also some of your fellow americans and i think that maybe they just might yes thats might be voiceing there opinon

  29. Storyof Oh says:

    mystify you?
    … annoy you?
    … captivate you?
    … thrill you?

    are these serious q’s? it ‘mystifies’ me that it can be so ‘annoying’ to keep me ‘captivated’ in the porridge called my land and ‘thrills’ me when i can take a step…usually backwards then underground for 2 sims before a crash….
    fly me to SF i have all the time in the world to be shackled to SL to make the effing grid work…it would be worth it for my nerves and stress lolllllll
    try flying a ‘santa sleigh’ to assess performance….nuff said…..

  30. Mrc Homewood says:

    πŸ˜› i would love that,i cant live without SL to bad im only 18 and cant get to SF xD

  31. vasantasena lamatia says:

    @13…I am deeply offended by ur post and am glad u are not reperresentative of all the US citizens I have grown to know and love. Please dont make such sweeping statements aboput a part of the world you obviously know nothing of….as I would never make a sweeping comment about Americans

  32. You need an observer? This sounds like usability studies. If so, you Lindens appear to be really committed to getting the UI up to par in a professional mannor.

  33. When it comes to being a tester for LL, there are three things that count: Location, Location, Location!!!

    I am not in the right place at the right time. Such is life.

    Can you tell us more about what you are testing?

    What changes do you have in mind for SL? Are you elimating the virtual world and changing to a sort of combined Wikipedia/Myspace format?

    Changing to a Maple Story look?

    Removing all the consonants from the list of characters we can use in chat?

    Reducing the role of bots by making us enter CAPTCHA codes for every keystroke and mouse click?

    What do you guys have up your sleeves?

  34. Sonja Felisimo says:

    I have to agree with other comments here that it would be nice if Linden Labs opened this test to people all round the world………….would give a better reflection on the SL experience πŸ˜‰

    Oh and @Prometheus…………..you are the sort of rude big mouthed flag waving american that makes europeans and other nationalities want to complain……….I am glad not all americans are like you

  35. Dekka Raymaker says:

    I’m British live in London and I can make it end February early March, if that fits in with you I can be in downtown SF then, I’ll fill in your form πŸ™‚

  36. Avacea Fasching says:

    Could I visit the Boston office instead? SF is great, but it limits your input……

  37. Talesein Whitman says:

    If I could get to SF, I would totally be there… would love to be a part of that

  38. It does seem logical to only open this up to people that are able to go to DT-SF, seeing as that’s where their usability (read: testing) lab is located.

    Obviously, these ‘tests’ are not going to be used as a controlled group to portray the ‘whole’ of Second Life: the limitations make this impossible. Although, these tests may help just that little bit more, and isn’t it the little things that matter in life? ^.^

    It would be nice to open these ‘tests’ up elsewhere, especially to those below the age of 18 (provided their parents give consent). Teens are always great for showing different perspectives. πŸ™‚


  39. Bob Stoops says:

    Do the above blog responders need some cheese with their “WHINE” ?? Geez people stop complaining. lol Obviously LL is testing new client features and they need to study how intuitive…or cumbersome the features may be. Im guessing that new search features and Windlight need evaluation from real life newbies.

    Then again, LL may need new test subjects to conduct super secret experiments , such as: How deep is the SL addiction and the true ramificaions of ignored spouses, ignored children, ruined marriages, loss of sleep and the resultant weight gain? (Yes, SL romances ARE considered cheating, dont kid yourselves…)

    PS- log off once in a while and go for a walk with your spouse, play frisbee with your kids , and enjoy the RL we are lucky to have…

  40. Jen Shikami says:

    Yay, usability testing! I’ve both conducted and participated in this before for my RL work.

    For those who wonder why you’d have to be physically present, you (the tester) get a ton of information from seeing the person’s facial expression, where their mouse goes (false leads = potentially misleading), along with them thinking out loud about “Maybe it’s in this part of the menu… no? Hmm, is what I’m trying to do even possible?” etc.

    It’s extremely and usually painfully informative, in a good way. πŸ™‚ Helps you spot things that as a designer you always thought were clear, but aren’t.

  41. Dirk Felix says:

    Before you do some testing, don’t you think you need a PhD in HCI with at least 10 years experience? I know we can all agree that the past is filled with issues and not to have someone with real world experience just keeps cycling the poor design that customers need to rise above. πŸ˜‰

  42. Ursa Henley says:

    so since we cant “fix” whats broke in sl lets go out into the Rw and find things to make it worse, thats great thinking, too bad you cant put this kind of thought into making things in sl run smoother and better seeing as its been screwed up since you opened the flood gates the first time, but hey its all numbers right the more you get in here the more the businesses notice, so basically its another screw over the residents campaign.

  43. Jen Shikami says:

    Hey Dirk, who says they don’t? At my office we hired outside contractors with expertise in the field to do this testing for us (but within our facility). Helps with objectivity and helps to avoid “leading the witness” too.

    Rather than automatically assume they’ll do it wrong, I’m content to be glad they’re doing it at all. πŸ˜‰

  44. Bobo Decosta says:

    Well I hope for sure these observations are linked to human interaction like when you break your leg it hurts or when you slice onions you cry. Because we europeans react differently to situations as are US friends. LL is already to US centric so please make sure you make LL more global!

  45. Ursa Henley says:

    they could get lots of feedback if they ever answered the tech line im sure, so we’ll see

  46. Bison Jinn says:

    I am coming to San Fran for an interview…so if the dates coincide or I relocate, sure! Would love to. Love SL…mostly πŸ˜€

  47. Bison Jinn says:

    Have I mentioned how dismayed I am at some of the angst expressed on the SL blog?

  48. Tony says:

    Hey Jon as many of us don’t meet the criteria (which is perfectly understandable due to the nature of these tests) can we be kept in the loop regarding where this is heading and what the results are please.

  49. Isis Rosetta says:

    As a very proud Native San Franciscan, I really object to anyone calling my fair city Frisco. Please people refrain from that slang. If I had not moved far away, I would be ecstatic to be involved.

  50. Minxy Fairey says:

    Would love to help out, however, like most can not get to the San Francisco Area. Broaden the base some and would be great.

  51. Hyphen Saintlouis says:

    Hi folks, do you think SL is only US and Europe? Don’t you know that Brazil is the 4th country in number of people and that its the only country that has its own SL? (SL BRAZIL) I wish I could go to San Francisco to participate, so when you decide to pick some people from different places please call me, ok?
    Best to everyone

  52. Orcian Longstaff says:

    Seriously, if LL is planning to hook electrodes up to users to determine the reaction to crashes, cybering and continual lag, I see why the survey would need to be done in SF and not SL. I might even consider taking part if it might help. Otherwise, as an american (me) or european or sumatran, I agree that SL should have thought this out more before announcing it. More details on why travel to SF is required, many americans are not willing to travel thousands of miles for an unknown experiment/survey.

  53. Nova Pangaea says:

    This is great! I’d like to show some positive support to Linden Labs (the kewl people who made all this possible in the first place.
    Remember?) I don’t know all the details or reasons that LL has to ask people to come to SanFran only. And you don’t either.

    It upsets me to see so many people complaining. They do pleanty of things in and gather pleanty of opinions from the metaverse. Lots of in world and user polls and you seem to give your opinions by blog comment just fine.
    Can’t you accept that there is a good reason they may need someone in a certain office!? This has nothing to do with any country being left out. Obviously by giving the world this technology LL wants us all to be connected in the end.
    It is a positive thing people, not a bad thing, no matter where you live. No matter how you try to make it sound.

    Who are you to suggest things to LL when you don’t know all the reasons? They are getting user advice. Watching them and connecting. Its a good thing. Why can’t anyone “let up” on LL and focus on positive change? Think Globaly not selfishly

  54. Joonie Jatho says:

    NO FAIR!! Actually, I’m just jealous. Wish I could be there.

    I’d just like to say that I am so sick of all the SL bashers. Seriously. What??? You don’t have anything better to do? It seems like the “cool” thing to do is bash SL…while continuing to use it non-stop. Blech! Go find another place to complain about!

    *whew..that felt good. /me needs a ciggie.

  55. Orcian Longstaff says:

    I am not complaining about their rationale, LL has shown their techability. I am commenting on the presentation. Shouldn’t LL expect many to feel excluded from their decision process if they don’t explain why it’s a city-specific survey? I never whine about tech issues with LL. I would like more transparent explanations tho.

  56. Cait Lykin says:

    Well, since I know that there are no shortage of people willing to provide research data worldwide, would it be possible to recruit volunteers to conduct such testing in other locations to recreate the necessary parts of the small exercises and fulfill the tester/observer requirement?

  57. Joonie Jatho says:

    Whatever they are testing requires RL bodies in RL San Francisco. That’s all we need to know. Why do we demand to KNOW everything. Do we think this is a government Secret OPS deal? geeez. By now, LL is like a major coorporation! Do you call up AT&T and ask what they’re working on and why they didn’t ask you to test something? Why they didn’t make it more “convenient” for you?

    I just don’t get it. Yeah. SL is a bugger some days. But it’s still fun as hell and let’s face it….we continue to go back there!

    ok ok…another ciggie and I should be calm.

    And Orcian, I am addressing this to all of us. I’m just as guilty of it. But enough alraady, u know?


  58. Metaphor Box says:

    Some of us have weird technology like webcams and remote screen viewing… surely at least SOME of this project could be done by remote users with tools like these?

  59. Viktor says:

    @57 Linden Labs are the one asking for *us* to come to do their tests, so why shouldn’t we know what the hell they are going to do?

  60. Sy Beck says:

    So SL will now be determined by San Fransicans or Californians? Why don’t we call SL now SFL or CL then. I believe over 50% of the population is now non-American so why are our SL futures to be decided by a small minority of the minority?

    You are aware there are tribes in the bush in Africa who can now do web camming and video/web conferencing? So much for your world inclusive, participation vision. Or doesn’t your market research budget even run to a bus trip to Nevada?

    /me sighs at another LL shoot themselves in the foot.

  61. Dekka Raymaker says:

    @ 59 Viktor

    It’s to test whether real people bump into door frames when they’re trying to get through the door and to improve things like keypad tapping when we’re in chat and how we actually take off when we’re about to fly…

  62. Sy Beck says:


    Yes I would call up AT&T (if I was a user in the US) if they only wanted to know the views of their company from one town. It saves endless complaining and bitching after they’ve implemented something that screwed up my customer satisfaction.

    And what’s with the “That’s all we need to know”?

    /me goes to prepare a dark room covered with fertiliser to plant the mushroom Joonie in. But at least authority loves people like you.

  63. Alexander Regent says:

    Darn, let me know when you try this in your Boston office :-X

  64. Sy Beck says:

    Somebody mentioned about other LL offices, specifically England in regard to other users being sampled. After investigation caused by the VAT issue I can tell you that LL has no physical location in England or staff employed through any such physical location. LL only exists IRL in San Fransisco.

  65. isnt the point of sl to connect people in a world so they dont have to travel? why do we have to travel to san fran?

  66. Maybe this it a trial run, seems good for it to begin at the home base and then possibly spread out to all remote areas:) Lets see how it works first, and if a success ask LL to include other areas. Seems to me that is the logical way to proceed.

  67. Bison Jinn says:

    Maybe an ongoing live testing program is somewhat new, it is practical to do it from the existing headquarters right now, and the program will expand in time. People appear to forget that LL’s massive growth has happened in a very very short period of time. And it takes time to develop all of these things, the infrastructure, etc, not to mention opening foreign offices. Sometimes I really suspect that there is just a knee jerk reaction of people thinking that all things US are trying to put them down or are simply not considering them at all. Relax, you are not as marginalized as you think, and I am sure the global testing will come in time.

  68. Sean Heying says:

    Good on ya Lindens for asking for SL residents to test your UI tweaks.

    Hopefully this will stop the silliness like the search bar in place of the lag meters (I miss them!) and the new unshrinkable without workaround communicate window.

    It don’t matter people if you are in timbuktu or McMurdo Base… if you can play SL thats all they are after, they will most likely *not* be asking “Do you like this” they will more likely strap you in and say “use it and shut up”

    Lab rats.

  69. Bison Jinn says:

    clap clap Alliez– you posted while I was typing!

  70. Minni Trotter says:

    nimrod Yaffle is that a little like bill gates using a mac?

  71. Tsu Goodliffe says:

    I believe that you should extend your offers to other residents who don’t live close, there is always many ways to allow us to help you, You could give us access to a special beta thing or allow us to work from our computers, to limited it to “one” Area is very extreamly unfair, Some company’s all you to work from your computer, which is what I think would be great.


  72. Cherokeen Slade says:

    Have you ever given thought to moving main offices to a more central location in the USA?

  73. Anik Pavlova says:

    Well i’m so bummed out. i love SL and spend 3 or 4 hours a day in world. i’m a content provider and continue to learn learn learn, but i live in the central US. c’mon guys – you have a vast communication hub right here – it’s what you’re about – and you can’t think of a way to shake off the bonds of one little, really beautiful city? give the rest of us outlanders a shot.

  74. Ohaku Rau says:

    Over 18

    what a shame, I wish i could send my ideas in…..oh well….

  75. Votslav Hax says:

    …thanks for the invite..i’m in the us and feel it not a obligation or pilgrimage to ‘travel to frisco’…but if the headquarters were in Brussels… i may yearn for the experiance…

  76. Charllie Lane says:

    If I had to meet the above complainers face to face, I might impose a very strict limit of geography myself. I appreciate that it’s not me…
    Good luck LL facing the people you do choose and that can get to SF for your evaluations.

  77. Pingback: The Grid Live » Second Life News for December 5, 2007

  78. WarKirby says:

    It seems a bit unusual to have a geographically limited experiment like this.

    Sadly, unless you decide to hold another one in Glasgow, I’m not capable of attending.

  79. Yoshikuni Takakura says:

    Um, Linden Labs is located in San Fran… Is that so hard to understand?


  80. I hear they’ve hired some guy named Mootykips to do the testing.

  81. Yoshikuni Takakura says:

    Just wanna say,

    Being able to watch pretty much any major football team, anyone can do. But you don’t go, OH DARN, when they have a game far away from them/you.

    SL is like watching a football team play a game, for say half way across the world from you, but you cant get all pissed because they play half way across the world, which they are based at. LL is based in San Fran, thus, either you travel an ass of distances like to get to a football game, or sit back and watch it on tv, like you play SL on your computer…


  82. kunichi says:

    Besides eing obviously SF-centristic the honored readers seem to have missed one part of the statement: “…who fit our testing needs…” , which – being familiar with the Linden attitude towards user input , translates as :”SL is great, SL is wonderful, what an experience, there aren’t any bugs” parrots.

  83. Well, I am interested, and have much interesting things to say about my SL experience. Just give me a TP to San Francisco!

  84. Isabeau Imako says:

    Being from Canada, we’re kind of used to being overlooked, lol. It didn’t even occur to me after reading the blog post to feel left out. Seriously, their main office is in San Francisco, of course they would do any testing there, kind of an obvious choice. I don’t think they’ll be testing thousands of people… Please, Euro-Australian-Brazilian friends and everyone else I missed, don’t take it personally. It’s surely just a small one day test or something and it wouldn’t justify flying anyone in. πŸ™‚

  85. Kaya says:

    i would love to be a part of testing and / or observing & live on the east coast… i hope you do expand your needs so that those of us who love & want to help improve SL, can also help. thank you πŸ™‚

  86. Mameha Brown says:

    You know, this could be just a pilot program that could be expanded if it proves worthwhile, i dont think that LL would change the whole world just on something like this.

    Would it make economic sense to fan people out all over the world to try something without knowing if it even makes a difference.

    We want transparency, well they are asking some people to come in and do some stuff, if it comes to anything we will probably all hear about it.

  87. At0m0 Beerbaum says:

    damn, I’m 400 miles or so away 😦

  88. followmeimthe piedpiper says:

    If you’re going to San Francisco
    Be sure to wear some flowers in your hair
    If you’re going to San Francisco
    You’re gonna meet some gentle people there

    For those who come to San Francisco
    Summertime will be a love-in there
    In the streets of San Francisco
    Gentle people with flowers in their hair

    All across the nation such a strange vibration
    People in motion
    There’s a whole generation with a new explanation
    People in motion people in motion

    For those who come to San Francisco
    Be sure to wear some flowers in your hair
    If you come to San Francisco
    Summertime will be a love-in there

    If you come to San Francisco
    Summertime will be a love-in there

  89. TheXO says:

    @ At0m0 Beerbaum #87;

    Damn! I’m 6000 miles away or so 😦

    Shame they’re not planning to repeat the excercise in any UK or European locations. Hint hint :p

  90. TheXO says:

    @ Sy Beck #64:

    Wish I’d read your post before posting mine… Didn’t realise they’d left the UK.

    HM Revenue and Customs always get you in the end 😦 Now, where’s that plane ticket? :p

  91. Fionne Burleigh says:

    Okay, thanks, Jon, for the clarification. I can understand the need for physical beings in a physical location. Not everything can be handled out of our 9×9 computer rooms. πŸ˜‰ It’s just a shame that it can’t be opened up to at least include your other two US offices (although why in the world LL would chose frigid Boston over sunny Atlanta is still beyond me – hehe). I hope those who do get to be involved have a great time testing stuff.

  92. Alissa Sabre says:

    Don’t you need to add “You are fluent in English”?

    If the answer is “no”, and you are planning to test usability for non-English speaking residents, that’s great!

  93. Lasher Oh says:

    I’d come but RL lag is almost as as SL lag and I can’t even make it across the city never mind the Atlantic

  94. Good lord, why do so many people here want SL to pack up and fly to your hometown? Or pay your airfare to SanFran? This SL plan doesn’t sound like a massive round of testing of thousands of users — it sounds more like they just want to sit a few people down at their workstations, throw ’em a few curves and ask for opinions about features. It doesn’t mean SL should fly their staff & equipment to NY or England or something just because a few customers want to feel elite.

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  96. Dirk Felix says:

    #43 Jen Shikami
    They don’t, I know LL senior staff. Quality control in general is an afterthought and if it doesn’t fit within the marketing plan it’s likely not important. This includes LL platform, UI and customer service. All are in big need of improvement.

    Going rate for usability participants in the bay area is $150 per 45 minutes. Make sure you get the value you represent.

    #50 Viktor
    In order to gather real insight, participants are not given details or know much about what is being tested. If participants did know, their behaviors would be influenced by this knowledge. Going in blind provides the best opportunity for accuracy. The problem then becomes how LL will interpret the data and how exhaustive the test is. Sampling could be less than 10 people. In most cases you see a trend within the first three participants that then predict final outcome.

    #67 Bison Jinn
    If LL had a plan when they started your statements would be moot.

  97. bobbyb30 zohari says:

    It is a bit unfair for non-US residents. There also should be an ingame survey about SL so that everyone could attend and feel included. Personally, I wouldn’t want to fly to LL simply to take a few tests…it would kill my SL experience.

  98. Anus Blister says:

    Hey what about Australians , don’t we count?

  99. alf lednev says:

    post 26 clarifed everything by Jon Linden,

    Post 64 seems to be the major bombshell, Has LL closed down in the UK? Surely someone from LL can answer?

  100. Robin Linden says:

    Linden Lab employees are alive and well and located in Brighton, UK. Not sure what that was all about.

    I also heard there was some speculation that we may be bankrupt, but nope, not so.

    Thanks to all of you who are volunteering to help outside of SF. Sounds like we should get a world-wide research tour going!

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