Hi everyone, it’s Knowledge Base Article of the Week time again! The subject of this week’s KBAotW is Second Life’s Public Issue Tracker. The Issue Tracker is a complex and powerful tool; it enables anyone with a Second Life account to report bugs and suggest improvements to Second Life! It also allows you to search through existing issues, so you can comment and vote on the issues you think need the most attention.
Below the jump, I’ve compiled a list of resources to help you master the use of the Issue Tracker. If you’ve ever been unsure about how or where to report a bug, this post is for you!
Remember- links to the Knowledge Base will redirect you to the Support Portal, where you need to log in to proceed to the articles.
- Public Issue Tracker Overview provides a brief overview of the Issue Tracker, and how it works.
- How do I vote for issues in the Public Issue Tracker? Voting is a critical component of the Issue Tracker; more votes means more attention for your issue.
- Creating bug reports and feature requests in the
Public Issue Tracker provides step-by-step information on how to properly submit a bug or a feature request for Second Life. Don’t forget to check back to see how your bug is doing!
- How can I help the Lindens manage the Public Issue Tracker? There are several things you can do to help us manage the Issue Tracker; by reducing duplicate reports and submitting accurate information, you can help us find and fix the bugs that bug you the most.
- How to report bugs better: A blog post by Torley Linden, containing some really fantastic tips and tricks on how to use the Issue Tracker most effectively. He covers some excellent strategies for getting your issue noticed, and making sure you submit clear, actionable information.
You can find more articles about the Public Issue Tracker in the Knowledge Base, under Public Issue Tracker (JIRA).
As always, if you have any questions, comments, concerns, or suggestions for the Knowledge Base, please stop by our used couch and information depot in Beaumont for our weekly Documentation Office Hours. Our new, relatively permanent time slot is 2pm PST, every Friday.
I hope to see you there!