[22 Nov, 10:45 a.m. PST — teeple]
Due to an error with our support portal software, residents have limited options when acting on tickets after they are submitted. We have tried to enable ‘Comment’ and ‘Re-Open’ features where possible.
We have been able to find a way for our support staff to answer tickets, but please be patient as they are not able to use full functionality either.
The vendor for the support software is currently closed for the US Thanksgiving Holiday and will not be able to help us restore full service until this coming Monday.
[22 Nov, 9:45 a.m. PST] This issue also has affected our abilty to respond to tickets.
[2:28 a.m. PST] The situation remains the same. We apologise for this inconvenience.
[10:17 a.m. PST] Support tickets and Live Chat are up and running, while residents are receiving the error message “You are not authorized to perform any actions at this time” when attempting to reply to open tickets. Premium Account and Concierge Member support are both affected. We will continue to update you as this situation is addressed.