Rolling Restart – Thursday, Nov. 8th

We’ll be upgrading the server systems making up Second Life on Thursday, November 8th. This update has a number of bug fixes and some new functionality.

The upgrade will not require any planned service outages. No new viewer will be required.

There may be slight delays to log-ins and to online notifications while some central systems are updated, which is planned for the morning (10:00am PST, 18:00 GMT). This will be followed by a rolling restart to update all regions with the new code. The rolling restart is expected to begin around 1:00pm PST (21:00 GMT) and last about 4 hours. Each region will be restarted in a wave that progresses North to South across the map, with a 5-minute warning preceding the restart.

Changes:

  • llGiveMoney() will now be throttled to limit disruptive effects on servers
  • Users with 1.18.4 viewers will see friend glyphs in a different color in the minimap

Bug Fixes:

  • SVC-94: Build system changes rotations slightly at random (including when “Edit linked parts” is on)
  • SVC-247: Failed attempt to rez an object from trash results in content loss
  • SVC-583: Five minute wait due to “System Logging You Out” happens frequently with scripted attachments
  • SVC-912: Sky Eclipse’s avatar crashes regions EVERYTIME she logs in, regardless of where she logs in
  • Fix: Can once again set For Sale on an inventory item via right-click Properties

[Update, 2007-11-06 @ 9:30 am]

Quick answers to some of the questions that came up in the comments

  • llGiveMoney() throttling is now documented in the wiki
  • “friend glyphs” means the resident indicators that show in the minimap, for friends. Historically, all of the glyphs were green dots (same altitude) or a T/inverted-T (above/below). As of the 1.18.4 viewer they’re dots, up or down chevrons. After this server update, the viewer will receive enough information to show friends in yellow, everyone else in green.
  • SVC-94: There are several similar issues with “prim drift”; this fix addresses some but almost certainly not all of them.
  • SVC-583: Q Linden has some excellent comments, so I defer to his expertise – see comment #99
  • SVC-912: The crash was due to corrupted data in an attachment. Once this was diagnosed it was easy to have Sky remove the attachment, and track down the place in the server code that wasn’t doing proper checks.

[Update, 2007-11-06 @ 2:45 pm]

Well, that was fun.

We started the updates Tuesday @ 10am as originally planned. About an hour into it we were updating the systems that keep track of who’s where in-world (“agent presence”). At around 11am, an issue that didn’t show up in testing appeared which stopped the “login” servers from talking to the “presence” servers. Unfortunately, it also interfered with our monitoring systems so it took several minutes to notice the problem. We investigated, hoping for a quick fix, but since this was not forthcoming we rolled back the changes which fortunately worked. (Rollbacks are not always a slam-dunk.) This also affected the PJIRA logins, but in a different way, and required rollbacks on a different host.

We are still trying to track down the cause of the problem. We’re tentatively scheduling the continuation of the update for tomorrow (central servers in the morning, rolling restart in the afternoon), but of course will be doing so with even more extreme paranoia.

[Update, 2007-11-07 @ 11:15 am]

We believe the source of the problems has been identified. We’ll be testing the fixes throughout the day, and plan to perform the server updates on Thursday. Same time frame – central service updates in the morning, rolling restart in the afternoon.

This entry was posted in -Miscellaneous. Bookmark the permalink.

150 Responses to Rolling Restart – Thursday, Nov. 8th

  1. Uccello Poultry says:

    Thanks for the warning!

    Any chance this Restart will improve the grid-wide lag problem we have experienced over the last week or so?

  2. Nalin Nungesser says:

    Sweet. Although I am a little surprised at the very specific problem subject of SVC-912. I’ll have to go read that one.

    P.S. Daylight savings ended yesterday. Update the blog time please 😉

  3. Lex Neva says:

    Throttling on llGiveMoney()?! We need more information on this! What kind of throttling will you instate? Will it be the llHTTPRequest() kind of throttling, where some llGiveMoney() calls will just fail after they hit the throttle? llGiveMoney() doesn’t have a return value (or does it?), so how will we know when our call has been throttled? Or are you just intending to add a script delay for llGiveMoney() calls? We need information!

    Of course I understand the need to protect your servers from disruption, but llGiveMoney() is a critical part of a lot of important parts of the grid, including profit-splitting vendors and SLExchange withdrawals. Are we going to see calls to llGiveMoney() failing seemingly at random? Is a lot of code going to have to be rewritten to work around this change? Worse yet, will there be a way to know whether our llGiveMoney() calls fail at all, or will they fail silently? That’d be incredibly disruptive to many users of second life.

    I wish we’d had more warning on this.

  4. Lucas Fairweather says:

    Is this going to stop the lock ups/crashes I am experiencing on my high end hardware or should I get a Mac
    Maybe one of the Lindens can send me their specific hardware set up, but it must have an nvidia graphics card in it

  5. Jamma Newt says:

    “SVC-94: Build system changes rotations slightly at random (including when “Edit linked parts” is on)”

    You jest! You tease! Surely this can’t be true after waiting so long? This has finally been fixed and we can rejoice once more in building? I won’t believe it till I never see it again…

  6. richard says:

    wow an early wenesday update !!!!!!! crash bang and lag !!!!!!

  7. # SVC-912

    Heard about Sky’s horrible super power, and I’d love to know more – Can you share details of what was causing this?

  8. jena says:

    I joined 3 weeks ago and have never ever been able to log in. Ever. thats shocking!

  9. ELQ Homewood says:

    Actually, you should feel relieved jena..I’ve been here for quite some time, and now they’ve even stolen money from us by double-withdrawing the tier fees, and I STILL haven’t gotten it back! WTF!! How bout we address THAT!!!! Who cares about a rolling restart when most of us can’t get online anyway? What I wanna know is WHERE’S MY FREAKIN MONEY!!

  10. Raudf Fox says:

    I’m glad to see poor Sky able to log in without crashing the sims!

  11. Doris Haller says:

    Is there anything there that reduces lag, please?

    Won’t someone buy some lag from me?

  12. U M says:

    Thank you for the update………..BUT……….

    What is “SVC-583: Five minute wait due to “System Logging You Out” happens frequently with scripted attachments ” this doing being fixed? This was to suppose to help the overload for people loging in and causing server stress? Why Fix this? Confused???????

    Second……….”SVC-912: Sky Eclipse’s avatar crashes regions EVERYTIME she logs in, regardless of where she logs in ”

    This one I and totally lost……

    Anyways Thank you Again

  13. Cliff Dieffenbach says:

    * Users with 1.18.4 viewers will see friend glyphs in a different color in the minimap

    Hehe, that’s kind of neat ^

    * SVC-94: Build system changes rotations slightly at random (including when “Edit linked parts” is on)

    OH thank fricking god! This bug is SO irritating. Hopefully this is truly fixed & we can have a worry-free building platforms at 600m.

  14. Dekka Raymaker says:

    @ #7 Storm Thunders Says:
    # SVC-912
    Heard about Sky’s horrible super power, and I’d love to know more – Can you share details of what was causing this?

    As I heard it, it was a corrupted mysti-tool.

  15. MSo Lambert says:

    I second Lex Neva’s concerns – we need more information about the type of llGiveMoney throttling that’s getting introduced. I wouldn’t mind a short heads up, especially since llGiveMoney isn’t our everyday innocent little LSL function – it’s a huge part of SL economy.

    The short notice (if that counts as a notice) just implies that this is a quick & dirty workaround, probably not very well tested either. Just the kind of workaround we love the most 🙂

  16. Definitely need more information about throttled llGiveMoney()

  17. LaeMiQian says:

    @U M:
    I assume this is referring not to a logout-then-login delay, but the fact that logging out takes 5 min in which the viewer is still running in a frozen-like state. It happens to me about 50% of the time – I sig-kill the process usually which gives me back my computer quicker but is a pain.

  18. Jopsy Pendragon says:

    “# SVC-94: Build system changes rotations slightly at random (including when “Edit linked parts” is on)”

    WooHoo!!! =) Thank you!

  19. U M says:

    @18 as the report states………..”SVC-583: Five minute wait due to “System Logging You Out” happens frequently with scripted attachments ” This refered to anti logout device afk people had attached? But if thisis not the case what inthe **** is this happening to start with? we all wear scripts! Gesh……………………..

    Thank you for replying

  20. EliteData says:

    i get the feelling LL will place adverts on the game screen for free accounts.
    if you think really hard about why i said that, you will understand why.

  21. WarKirby says:

    # SVC-94: Build system changes rotations slightly at random (including when “Edit linked parts” is on)

    You’ve fixed this????

    I thought this was an impossible, unfixeable numerical accuracy problem. How can it be fixed

  22. chmarr says:

    oh joy there starting at 6pm uk time and then pow at 9pm the grid goes off for four hours.
    1am before anyone from the uk can log back in…and LL aare always making euros lifes hell even more.

    LL next time when you do stuff like this…USE THE EURO PPL TO DO ROLLING RESTARTS.
    because that way its like early am here while its like 2am in the usa

  23. Ronia Shepherd says:

    Yeah more information and clarification on the “Give Money” one please. Lots of requests are timing out already & money transfer get stale…Is this now going to improve the situation for the users or only for your servers?

    PLEASE MORE INFO!

  24. Ronia Shepherd says:

    and btw, if you again deteriorate conditions for almost everyone doing business in sl (and sorry that´s pretty much what it sounds like it) would you then also please have the kindness to fix the download function of the transaction history. The column “region” is always empty in the downloaded version, which makes any attempt of tracing payments totally futile…

    Cannot be so difficult to fix this one, can it?

  25. U M says:

    Still preplexed about most of these fixes………..one or so I can understand but……gesh

  26. Sue Saintlouis says:

    Ok, I’ll bite…what’s a “friend glyphs”?

  27. Vladen Corvale says:

    Like some others, I also want to know if this so-called upgrade will fix the unacknowledged and NOT resolved issue causing more than a few people to be unable to use SL, receiving packet losses of ridiculous 200+% and bandwidth use of just 60 kbps (while anything else on the net works normally, this isn’t a problem with the end users’ connections).

  28. Pingback: Academia Portucalis - próxima aula «

  29. Angelique Lafollette says:

    Your last rolling restart destroyed over a months work on our sim, and Seperated the land group from the land so the residents can’t Correct the damage (The sim owner is away for a while, so she can’t reattach the group to the Sim) and since we, the residents are all basic Accounts we can’t get through to any of you to Roll the sim back and Fix what you messed up in the first place.

    I can’t tell you how much i’m waiting for this next Restart,,

    Because i’m Not.

    If any of you Care to address our difficulties, you have my E-Mail and we can Discuss it.

    Angel.

  30. Q Linden says:

    Hi. I was involved with the debugging on the “Five Minute Wait” problem. The problem was a coding error in our internal systems that had locked a collection of accounts into a permanent state of “Five Minute Wait”. We found and fixed the error, which would only occur under circumstances when we reset certain internal database systems.

    Regarding llGiveMoney throttling, it’s being done to make sure that it works properly. The quote from the Linden-internal discussion on this is “At the point where people are hitting this throttle, they’re going to be close to failing on a portion of their transfers already.” And yes, you’ll get a script error if your script hits the throttle.

  31. Rooke Ayres says:

    Throttling llGiveMoney? What are the limits? Is this information going to be available in the LSL Wiki? We need more info on this.

    Come on Joshua, throw us a bone. Please.

  32. Rooke Ayres says:

    Sorry, I didn’t see Q’s post in time, but it still doesn’t explain exactly what this throttle is.

  33. Pingback: MMODump.com » Short notice rolling restart to bring fresh server code

  34. U M says:

    Q linden said…..Hi. I was involved with the debugging on the “Five Minute Wait” problem. The problem was a coding error in our internal systems that had locked a collection of accounts into a permanent state of “Five Minute Wait”. We found and fixed the error, which would only occur under circumstances when we reset certain internal database systems.

    ( but was it a wait problem? )I was told that it was due to the the rush of possible logins that can blockup the login requist…..which was told to us 2 year s ago. Now you saying it was a bug? or due to sripts we have on? There is no logic pattern here. Now you change the tone of this issue?! Total perplexed!

  35. Vladen Corvale says:

    Read your own quoted text, U M.

    “a coding error in our internal systems that had locked a collection of accounts into a >>permanent state<< of “Five Minute Wait””.

  36. U M says:

    There is no perment state during logic out? I never had this problem with sripts attached to me. I always can log in again with in a min even during abnormal logouts…..

  37. Vladen Corvale says:

    Just because something doesn’t happens yo -you- it doesn’t means it’s not happening to hundreds or thousands of other users.

  38. Ryu Darragh says:

    #20 et al.. the logout 5 min wait happens to me quite frequently and my “Sccount will be unavailable until” at least 5 minutes. If I crash, it take *5* minutes to figure out I’m loged out ?!? So, yes, this is a good fix.

  39. U M says:

    After 3 years and I Dont “Hang” like some just says there is ocrrances that is other then UI. More like computer issues. Not UI.

  40. yase Tenk says:

    i can t login in sl now i want to no whats the problem now please

  41. LaeMiQian says:

    Ah, I see what is meant by 5-min-logout-wait now. I have rarely experienced it. Permanently in 5-min wait. NASTY!! ;-/

  42. Thank you for the additional information about llGiveMoney() throttling. However, your answer only brings more questions to mind. Since there’s no way for a script to detect a script error we *really* need to know what the limits are so we can ensure we don’t exceed them. Without a meaningful return value from llGiveMoney() and without this information, anyone who relies on scripted money functions being reliable (which is anyone who uses any script using llGiveMoney() at all, really) could be prone to unexpected error situations that can’t be easily explained and will likely cause significant hardships to certain successful businesses.

  43. Nite Zelmanov says:

    More details on llGiveMoney() throttling, please!

    Or how about – turn off the SL economy until there are return values for llGiveMoney() and llGiveObject() 😉 Seriously, every time I have to think about this issue it makes me wonder how the SL economy runs at all.

  44. U M says:

    5 mins logout or permit or whate3ver they are trying to refer to was to prevent a rush or overlod of logins. As Live Help was told to users NOTto Hammer The login after a a 5 mins waut for reloging or it will oush you back inthe Q of waiting to login now they are saying its a Bug. Again there is not logical patter of bug and waht is not a bug. From what we were told 2 years ago and now.

  45. Sky Eclipse says:

    SVC-912: Sky Eclipse’s avatar crashes regions EVERYTIME she logs in, regardless of where she logs in

    That would be me!

    I was actually fixed within 3 weeks, back in early september. But it was stated at the time that a preventative fix would be added in a future update, guess this is it.

    Was a corrupt attatchment, mystitool actually.

    Sky
    xxx

  46. Awwwwwwwwwwwwwwwwwwww POOP!!!

  47. Lex Neva says:

    I’m with Apotheus. While it actually is probably technically feasible for a script to react to a script error (eg have another script listening that listens on the DEBUG_CHANNEL… I think it might even have to be in another object or another prim), that’s a pretty hairy thing to code. So a script error really isn’t very helpful at all to anyone but a human, and a human will just pay by hand. llGiveMoney() is for _automated_ payments, so we need an _automated_ way to know if there’s been an error in the payment… or at least we need more information on what the throttle is so that we can write our own rate-limiting code to avoid hitting the limits.

    Apparently llGiveMoney() used to (and might even currently) give a return value of 0 on all calls. Perhaps you can make use of this return value, so that we can at least get a special return value if the call is throttled? This is really important stuff here. The entire economy dependson this function, among others.

  48. Pingback: The Grid Live » Second Life News for November 6, 2007

  49. I can’t help but find it ironic that many of the same people who routinely scream, “OMG!! FIX TEH BUGZ!!1!!!11!11,” are now the ones complaining about bugfixes.

    Only in SL, I guess. 😉

    Take care!

  50. @50: I think it has more to do with the fact that we’re being told the night before it goes into effect.

    Regarding the llGiveMoney throttling, what will the throttle value be? 60 requests / 60 seconds? More? Less? And when will the data appear on the wiki’s llGiveMoney page?

  51. Ah, never mind… Soft Linden has helpfully just updated the wiki.

    The throttle will be:

    “Use is limited to 30 payments in a 30 second interval for each resident on a region. Sustained overage will produce a script error and halt payments while the rate remains excessive. Historically, faster payments have failed intermittently.”

  52. Zagro Ferraris says:

    so insted of faling intermittently it’s garenteed to fail :p wonderful.

  53. Elle Pollack says:

    >>SVC-94: Build system changes rotations slightly at random (including when “Edit linked parts” is on)

    Holy primoleum! This has been around on and off for nearly all of the 3 years I’ve been here. I hope the fix works.

  54. Raymond Figtree says:

    Paging Jack or any Linden: What has happened to the auction page? Why is there no land for auction? When are the 31 newly named sims coming to auction? Is the auction system down or are you just waiting for prices to rise some more? How about a land blog post?

  55. Supa Shang says:

    “SVC-94: Build system changes rotations slightly at random (including when “Edit linked parts” is on)”

    Will this also cure the problem of a prim/object drifting that contain scripts? They also seem to drift after any changes to textures, color or params even when linked. Remove the script and the effect is less.

    Thanks
    Supa

  56. Tegg B says:

    i get the feelling LL will place adverts on the game screen for free accounts.
    if you think really hard about why i said that, you will understand why.
    I’m still waiting to see advertising in the white space on each side of this anorexic blog, the workaround to read tiny writing is to buy a widescreen monitor and rotate it and the view 90 degrees then run black gaffing tape down each side of the monitor 😛

  57. U M says:

    @51 is correct. But this has been going of for years now. Is the the halfing of the avie. It was said to be fixed but its still occuring. This goes on on on on on on! Just facts no fiction.

  58. Ravanne Sullivan says:

    23 chmarr Says:
    LL next time when you do stuff like this…USE THE EURO PPL TO DO ROLLING RESTARTS.
    because that way its like early am here while its like 2am in the usa
    *****

    Excellent idea. I’m sure you won’t mind paying the airfair to bring in technicians from Europe to San Francisco to handle this. Oh, wait. Since LL is in San Francisco there are no technicians in Europe that know how to do this. I guess LL will have to do it while technicians in San Francisco, in the US are actually at work and able to do this. Also work of this nature often requires coordinating with other service vendors who also work on Pacific Standard Time.

  59. Doris Haller says:

    Vladen says:
    “Like some others, I also want to know if this so-called upgrade will fix the unacknowledged and NOT resolved issue causing more than a few people to be unable to use SL, receiving packet losses of ridiculous 200+% and bandwidth use of just 60 kbps (while anything else on the net works normally, this isn’t a problem with the end users’ connections).”

    I love your comments! Can I kiss you?? BTW, wanna buy some lag?

    ——————— AND ———————

    “The Grid Live » Second Life News for November 6, 2007 Says:
    November 5th, 2007 at 8:54 PM PDT

    […] Rolling Restart – Tuesday, Nov. 6th Linden Labs will be upgrading the server systems making up Second Life on Tuesday, November 6th. This update has a number of bug fixes and some new functionality. Changes: […]”

    Why isn’t spam like this removed? It IS off-topic and should “otherwise bust the rules”.

  60. Pingback: Arrgghhh! What’s wrong with Second life? » Kabalyero

  61. robertto catteneo says:

    hmmmmmmmmm,i just bought 2day a new machine,a toshiba satellite X205-SLi1 for $2100,got Top-of-the-line NVIDIA® SLI™ Dual GeForce® 8600M GT graphics* with 512MB dedicated video RAM, provides uncompromising gaming stamina.
    when I’m trying to logon I received this message:
    “Second Life is unable to run because your video card drivers are out of data or unsuported.please make sure you have the latest video card drivers installed”
    I did all ready a test on run command typing “dxdiag”.
    answer,”no malfunction”
    ??????????? anybody can answer to me,because the SL system cannot help me.

  62. Masuyo Aabye says:

    Has SL just stopped working? i got the pause which usually precedes a sim reset, logged off, now am unable to log on to that location, home point or any sim typed in the start location box.

  63. U M says:

    download teh newest drivers………….then you be fine! http://secondlife.com/community/drivers.php

  64. Yeah SL seems like its crashed guys, sigh, Mistress went to bed now its all LL fault lol

  65. snowie says:

    @ Masuyo Aabye

    I have the same… 2 isp and cannot loggin any more..!!!!
    acounthistory is gone…
    Getting so sick and tired… clearity please LL!
    I have a bussiness on my sim, who you are ruining!

  66. Masuyo Aabye says:

    the online numbers have dropped by over 2 thousand, something is up. i wanted to spend money too 😦

  67. Harwood Hax says:

    thank you, thank you, THANK YOU!!!

    as a builder … may i say it again…

    THANK YOU!!!!!!

    (resists urge to scream at the whining noobs…. )

    .. ahem!

    o ya.. and thank you.. did i mention that yet?? ppuuhhlleeaassee take the mexican jumping beans out of my ~finally!~ perfectly aligned circular roof.. only to bounce just inches away revealing that irritating seam like it has termites on crack in it!!!!

    … and the whole falling asleep before i (finally) log out and can start up a p2p or newsgroup is a REALLY nice touch too.. i just thought it was because my cable company sucked… (which it does, BTW.. and thats not just whining.. i pay $200 a month for an 8m connection to WAIT sometimes for GOOGLE to load?? someone send my modem to rehab, ya??)

    ok.. gotta do it… wouldnt be me if i didnt…
    ~it was the “my high end connection…should i upgrade to a mac??…. LL must use something high end like nvidia” comment that did it.. i was sooo going to not noob-bash today.. but its just a necessity im afraid…

    people… get a clue (or a job for most cases) it’s been said more times than every lucky chair COMBINED has whispered…

    YOU CANNOT, I REPEAT… C-A-N-N-O-T run this on your stinking onboard video!!!! take yourself to a store and break the bank for $30 – 50 and get a halfway decent vid card!!!!! all the whining does is clutter the USEFUL things going on.. take up LL’s time dealing with, and generally just tick people off!!! learn to read!!! its a simple link = “system requirements” and NO!! if youre just another freeloader spending all day in a “fr33 s3x” room or a camping chair..
    YOU HAVE NO RIGHT TO WHINE!!!!!!

    honestly.. this post should have been answering REAL questions like;

    “Throttling on llGiveMoney()?! We need more information on this!”

    can we work a LITTLE on relevance here??

    honestly.. my WORST system in the house i use while im eating can run with minimal problems on MOST days!! at worst, i relog a few times.. BIG F’IN DEAL!!!!

    and for those of you;

    specs on it-
    p4 2.53, 1g ddr 2100, raedon 9300, water cooled, AND … SHARING an 8m cable connection with; 3 pc’s, a powerbook, a PDA, and a dedicated media station (another PC)

    ok.. had to do it..

    o ya.. btw

    THANK YOU LL!!!!! (from builders all over SL !! 🙂

  68. snowie says:

    @ LL

    if you didn’t know… the problem why people can get so mad at you, because you never realy honest. You allways try to cover the real story. And always aspect everybody to have patience.
    But like me some are paying big bugs for there shared sever (yes a sim is shared with 3 others on one server). Normaly I can rent with your prize 4 normal servers! You are nothing more then a hosting company with different software. But I do expact more service then this. I can life with problems, if you are honest. I hate beeing in the dark!

  69. SVC-912: Sky Eclipse’s avatar crashes regions EVERYTIME she logs in, regardless of where she logs in

    What…the…freaking heck.

    And I thought I was bad having the face 0 texturing bug.

    I think that if you have to do a SVC related bug fix for one user it might be time to review your user config database entirely.

  70. Erik Jarman says:

    Looks like we are getting an unscheduled pause from SL

  71. hugsalot says:

    wow I might actually notice these bug fixes on the next update. Usually they list out meaningless and esoteric “fixes” I’ve never encountered, nor never noticed.

    Now for some pressing issues. I can’t even login right now. or I can’t teleport where wish to go. All one big cluster-f*.

  72. Blinders Off says:

    So…. when are the GROUP IM and GROUP NOTICES bugs going to be fixed?

    Come on folks! Groups without communications can’t get much done. People aren’t receiving group notices, and group IMs are the pits. It didn’t used to be like this.

    Just how hard can it be to get TEXT right? Looks amateurish, y’know???

  73. robertto catteneo says:

    U M tx,but there it’s a prob,if u wanna u can check out.
    “Toshiba requires that you download the driver for your GPU from their support site.The GeForce Go mobile GPU use drivers that have been customized to support hot key functions, power management functions, lid close and suspend/resume behavior that are normally found in notebooks. The reference desktop graphic drivers that are provided by NVIDIA on our driver downloads page do not include these custom features. For this reason, the NVIDIA Forceware NVIDIA graphics display drivers will not install on most Geforce and Quadro family of mobile GPU’s. Some newer laptops have been designed to work with our drivers.
    I will wait until tomorow or today,and I will contact toshiba to fix the prob.
    tx UM again

  74. shifzr says:

    Following this blog for a while now, i get ever more tired of U M spamming the comments with his bad, typo-riddled english, which seems also to be responsible for him not even understanding what he or she or it is writing about.
    Why don’t u at least take the time to correct your typos, UM?
    And why repeat yourself in a dozen comments per blog-post – you are taking the chance to articulate themselves from other users!

    On topic: appreciate the little bug fixes. Think the various forms of lag should be addressed with some priority though.

  75. BlckCobra Shikami says:

    As a scripter I’d really like to know what the throttling of the llGiveMoney() function means and how it can affect objects paying out or paying back money. This can have serious side effects on many of our items (like server based camping systems, free money give-aways and even vendors refunding L$).

    I also would like to see the issue of things simply vanishing from parcels and also failing purchases (vendors but also simply object buys – sales do not arrive in the customers inventory) addressed. It seems to happen more frequently lately during busy times (at least what I see from customer reports/complains).

  76. Psistorm Ikura says:

    Im also curious about how exactly the throttling of llGiveMoney() will affect us – as someone who sells stuff, this is of course of some interest to me – and of course even more so to bigger merchants.

    apart from that, a big cheer for fixing SVC-94 😀

  77. Dragonlord Wesburn says:

    @ 62 the 8 series of nvidia don’t work to well with SL the fix around i use is to use the Xtreme G-Driver its a driver for tweakers and modders but works perfectly fine and they are up to par pretty fast after nvidia releases a new driver plus its also a fix to the known rainbow color bug you see as a texture instead of the real texture in sl

  78. Ronia Shepherd says:

    transaction history is now totally down again…Very promising for the aftermath of tonights recrash, ah restart.

  79. Ronia Shepherd says:

    And again, the “Give Money” still sounds scary, while the answer given @31 is somewhat politician like and makes me therefore more scared of what to expect from tonight on.

    So what da hell is the story with this. A non technical, non policital non nonsense answer please!

    What is happening now and how will it happen from tomorrow on?

    Please! ANSWER!

  80. robertto catteneo says:

    dragonlord,I bought this machine 2day because my old one was a satellite 5205-s505 with a NVIDIA GeForce 460 GO,6 year old:))). on 11/05/07 morning time I have the same message”video card driver upgrade”,so I uninstall and reinstall the driver 10 time and I have the same response,but only from SL.any other game is working fine.so I been thinking his time is comming.
    now I regret I didnt buy it ALIENWARE OR WOODOOPC,because I have platinium account with RR up to 8m,I’m thinking….maybe I’m over upgrade know.:((((life is good

  81. Throttle Bypass says:

    Is it possible to bypass the 30 payments in 30 secs per resident. Which I find extremely hard to understand in general…An example could help!

    I just hear from your message, that I will not get my profit share payments. Which are already failing much more often than acceptable?

    Can a producer now just move it´s items for sale to other avs and so we will have spread payments over a lot of new avs, minimizing the problems for the individual and giving the load back to the servers / LL to deal with?

  82. loebe Xi says:

    Well, they finnaly got me on my knees.

    I started to rent SIM for like 500 USD/month. (I am no payment info use)
    last week I crashed so often that i watched my bizz go down the drain. Lost more then 1000 traffic.

    I fought a lot to keep my SIM, but I can’t fight against these regular server crashes, terrible lag, tp problems and so on.

    So I decided to stop paying for a lost cost.
    I admit U have beaten me :((

  83. Dragonlord Wesburn says:

    robertto i remember that, it has to do WITH the driver, a while ago i updated my drivers and it gave me the exact problem had to dig deep to get a older driver version to get sl back to work, though that gave me the nasty rainbow textures and no colors in sl back, fixed that as i said before with the Extreme G-driver < look it up works perfect

  84. sm thibaud says:

    Offtopic? Transaction history on the SL website doesn’t work

  85. I’d say llGiveMoney is being throttled so SL banks can fail gracefully.

  86. astrid bekkers says:

    thanks for the warning are good that to know before the day

  87. Any chance of getting the XML-RPC server fixed? XML-RPC is mission critical to a lot of the biggest Second Life resident run businesses (OnRez, SLX) and has been failing in excess of over 30% lately! Please resolve! 🙂

  88. Storyof Oh says:

    #75 shifzr remember not everyone on SL is American or has English as a first language! and even those that do can have problems let alone typos….fancy blogging in Japanese???

    With the SL performance of late can anyone remember ONE DAY when it works? It really is about time we hade a tier free month (not double dip!) or some small gesture to compensate for the frustration, impact on business and fun. They cannot be serious in promoting this for commercial use by businesses…..meeting room anyone?…..crash…..the topic for today…..crash…..as i was saying……crashhhhhhh

  89. U M says:

    @ 74 robertto. np 🙂
    Also IF you can. Call SL support hotline if your tickets with support are not being answered. Also the location you bought the Notebook call their support. They must have some 24hot hotline for buyers. Again I heard same stories that toshiba computers are much like Dell. You need to DL their divers etc. But i also heard the support for toshiba is wonderful. Good luck to you and lets us know what happens.

    U sagi M usashi

  90. lostshay banshee says:

    Hi

    I dont know where to post this. What has happened to account transactions? My account opens but no transactions

  91. Vania Shaplin says:

    SVC-912
    Hehehe
    this morning I was with some friends at home, when Sky Eclipse appeared nearbye. I feared the the region would carsh, but at the same time curious. She stayed there for about 1 hour and nothing happened 😉

  92. Pepper Haas says:

    Robert Catteneo, update your video card drivers. Just go online to see if there are updates for them and get them all.

    Furthermore, what is a mystitool?

    Third, the linden transaction webpage isn’t working.

  93. U M says:

    If you read Robert post he can`t. He needs toshiba driver`s graphics.

  94. Astarte says:

    Is SL under a sustained hacker / griefer attack, or does someone not know what they are doing????? Network issues again , now transaction webpage not working, after a month of friends webpage not working and search suspect and inoperable at times. Not to mention packet losses over the last few months, where it is virtually impossible for it to stay below 0.5% for any length of time, and many times up over 30%.

    When are we likely to get a fully functional second life ?????

  95. Elliott Balbozar says:

    Any chance of ever fixing the “Unable to connect. Login packets never received” error/bug that has been making it impossible for me to EVER connect?

  96. Darien Caldwell says:

    For those that keep asking about the throttle on llGiveMoney(), it’s answered in Comment #52.

    Nice list of fixes. I just have to wonder why we just had a rolling restart 5 days ago. Couldn’t those fixes and these have been combined? Or can we expect constant rolling restarts now. :\

  97. Q Linden says:

    Ok, thanks to Soft (see post @51) you have the data on the throttling rate.

    Let me try to explain the 5 minute lockout a little bit more.

    First of all, when you see a list of bugs, please try to understand that you’re seeing the ORIGINAL summary line of the bug that was probably written by someone who was trying to document the behavior, but may not have understood the CAUSE. Consequently, the wording of the summary may be misleading and is probably not definitive. Please try not to jump to conclusions based on that one line. (And yes, I understand that the bug descriptions are sometimes the only thing that you have, if the bug didn’t come from the public JIRA in the first place.)

    Now to the bug we fixed. When you log off, the server has to save the state of your avatar. If you have scripted attachments (flowing hair, etc) on your avatar, it also has to save the state of all the running scripts so that they can be continued in the same state the next time you log in. That sometimes takes a little while. Sometimes — when something goes wrong — it never finishes. After 5 minutes, we give up anyway. BUT…in the case of this bug, some people’s avatars got stuck in a state where the server thought it was waiting for 5 minutes but the 5 minutes would never end.

    That’s all this is. You’ll STILL see 5 minute logout timeouts in some circumstances. That hasn’t gone away, and it won’t go away. This fix is intended to prevent that 5 minutes from turning into “forever”.

  98. Anonymous says:

    Hey U M; SAVE SPACE FOR OTHER PEOPLE….:(

    On Topic;
    This looks like another feeble attempt at trying to make the grid stable by limiting transactions. And what is “server disruption”? Please define more clearly…

  99. U M says:

    Oh brother!…………:/

  100. mimi says:

    10% of the items people buy do not arrive, our IMs are capped and now the transaction history is unavailable TOO. How on earth are we supposed to help them if we cannot even check if they bought an item??

    OMG how are we able to help our customers that way. When will you start taking the business in this game seriously?
    No wonder many big businesses quit in Secondlife, shops just get a bad reputation in this game if people come to their shops cuz MANY MANY times they dont get what they payed for. Its just ruins a real shops reputation because people just feel ripped off!
    This bug has been here for 6 MONTHS now and theres not even a SINGLE reply from the lindens about it on JIRA. About half of the big shops has in their profile “we dont replace lost items anymore” because its not their fault this stupid bug is here and because its simply IMPOSSIBLE to help people. Despite many requests you havent even taken the effort to mention it in the solution finder.

    Why do you ignore issues like this? Whats so hard in at least TRYING to help us? Last time theres was a blog where you requested “what could be improved in the solution finder” . The request to add a link to the explanation on the “I paid Linden Dollars for an item, but didn’t receive it.” to the “how to get back missing inventory was requested” by several people, why do you keep IGNORING this problem? Whats so hard about at least trying to send a reply or TRYING to at least help residents get back items they payed for?

    The “I paid Linden Dollars for an item, but didn’t receive it” answer is rated 1 out of 5 stars, its no wonder. Its so easy or you to help residents by explaining to them, in many cases there ARE ways to get back their items. Why don’t you mention it? What a crap. Why ask for residents suggestions of you just ignore their answers?

  101. @98 Darien Caldwell asks, “I just have to wonder why we just had a rolling restart 5 days ago. Couldn’t those fixes and these have been combined? Or can we expect constant rolling restarts now.”

    I prefer rolling restarts to service outages! Of course, I also prefer having a nice relaxing day to the stress of a restart. (Every restart is to push out new code. Therefore it’s going from a known state to an unknown state. Therefore, there’s risk and it’s terrifying!)

    The restart on 11/1 was actually planned for two days earlier and slipped out, so the scheduling originally seemed more sensible. The consequence of delaying those fixes led to the decision to proceed anyway. The specific fixes were (1) ability to take a single inventory database cluster offline for maintenance without kicking everyone off of SL, and (2) land sale internal data not being cleared correctly. The former was important to have out in case of an emergency (e.g. hardware failure); the second was causing lots of manual effort for Lindens and fixing it sooner rather than later was beneficial.

    In addition, the smaller the delta between updates the lower the risk. So getting those fixes out and making sure they were stable means there’s less change in this update. (Admittedly, that patch was only a fraction the size of the update going out today, but any little bit helps.)

  102. Ronia Shepherd says:

    Yes, i see the answer @52 to the MoneyGive one…But as i am not very technical and English is not my native tongue, i still don´t understand the implications of that

    What is now changing for example, when you buy from a vendor? What is now changing if you have campers to pay, get revenues from sales and share it with others or pass it to providers like Apez?

    Does anyone have an example?

  103. Rene Erlanger says:

    Mimi

    the answer is simple

    you pay peanuts, you get monkeys………..

  104. U M says:

    joshsu can you explain why the fonts on my UI are going nuts? They are switching from english to japanese. This was not occuring 3 client updates ago. ANd now i have to hit my font changer each time i chat in IM or public chat. I have not gotten any answer to this.

  105. les says:

    Perhaps we can rename this blog to the U sagi M usashi show.

  106. Gi says:

    For some reason I cannot log in. When I do, it only goes a quarter of the way and stops. I was on and then it stopped responding and now I cant load when I sign on. Do you think these updates are the cause? Because as soon as it turned 11am PST this is what happened…..

  107. Cheshyr Pontchartrain says:

    Has the bug caused by the last rolling restart been addressed? Specifically, I have MANY items (armor, attachments, vehicles, weapons, etc.) giving random “bounds check errors” that worked perfectly until November 1.

  108. Lillyanne Sawson says:

    Here we go again, Please Let me back into SL *crys I miss my mommy & daddy* I crashed and now its not letting me back in its been saying Logging in for at least 10mins now

    What is up with Second Life taking this long??

  109. Tristin Mikazuki says:

    Lots of people cant log back in now might want to look into that

  110. Borky Grid says:

    Trying to log on, nothing happens just says logging in…but no progress forever…

    And yeah, did you already started messing up the money transfers? As the transaction history is finally back up, i can see that the apez vendors take money but don´t pass it to apez and as people paid twice, i assume they also don´t deliver…

    Too bad i cannot log on to help…

    Great start we´re having!

  111. Venus Petrov says:

    ‘Slight delays’ to the logins??? How about inability to log in? Haven’t been able to for the last 30 minutes. Was this part of the plan?

  112. Shan says:

    Can’t login….:(

  113. Rex Cronon says:

    Hi everybody.
    I am curious how did Sky remove the attachment if Sky wasn’t able to login? And, was the attachment corrupted because Sky was blitzed?
    p.s.
    Now there is a member called “buy viagra online”? LOL.

  114. Tosh Snook says:

    I can’t login either, te sl client says it’s online, and the post about login problems seems to think it is. The secondlife grid status page says it is down. We nee an official open or not message here.

  115. Niklas Lytton says:

    Trying to log on, nothing happens just says logging in…but no progress forever

  116. Threshin Barnett says:

    I generally take the rolling restarts on a “wait and see” basis, but I still have hopes for this one.
    In any event, how long before the lindens notice the inapropriate add only a few posts up?

  117. Shandy Milev says:

    I was reloging but now i can’t log in anymore 😦

  118. Ron Crimson says:

    Houston, we have a problem!

  119. Lillyanne Sawson says:

    When will Second Life be back up and running for anyone to get in??

  120. Lillyanne Sawson says:

    *cries* I miss my Mommy & Daddie I want back in SL

    I Crashed and now it wont let me back in

  121. Lillyanne Sawson says:

    Huston we have a big problem no one can log in *Laughs @ Lindens*

  122. So if you can’t TP out of the region when the rolling restart happens, you get logged out and you cant log back in. Wow I guess this is one way out having downtime for SL without actually having downtime. LOL
    Keep up the good work.

  123. Lillyanne Sawson says:

    Can anyone log in at all?? Where is everyone lets get this room talking till they let us back in

  124. Shandy Milev says:

    i still can’t get in

  125. Lillyanne Sawson says:

    Stupid it took them 1hour to figure out that there having Login Troubles like DUH

  126. Shandy Milev says:

    i was having a great time but because of the lag i needed to relog…. and now i can’t get back to my friends

  127. Shandy Milev says:

    This sucks

  128. Shandy Milev says:

    did someone get it yet?

  129. Borky Grid says:

    What a mess, just got in with an alt av, i always use to check in situations like that…after 20 attempts i got in, yeah. logged out, tried my normal av…same problem…

    What´s actually the record of mass failures on one day? Must come close to this today, lol

  130. coventina dalgleish says:

    Well since this is the only place to post I am using this blank space to express my great disappointment in this so called experience.

    I spend too much real money in this game to consider continuing.

    As a friend just said to me “simple rule is don’t pay for anything that’s not worth paying for”

    I just divested one island and the other is on the sales block, but with the current condition of the economy it will have to be sold at a loss since Linden Lab decided to crash the value of land.

    At this time it is prime work time for the Linden staff, and yet the game can not be used as the log in fails.

    Just as a note I will keep my retail locations and continue to remove funds from the game that are immediately converted into a spendable commodity.

    To say that I am very disappointed is an understatement YOU people have taken what was a marvelous concept and turned it into one very large joke.

    The game has out grown you ability’s to support. You can blow smoke as much as you want but the proof is in the pudding.

    I will continue to construct beautiful Island landscapes for those who still believe, but you have destroyed my dream. Only the friends I have made here remain.

  131. How many Linden Lab employees does it take to change a light bulb?

    Answer: Please, everyone, be patient, we’re doing the best we can, it’s not fun for us either, check the blog for updates, and in the mean time, here’s our Torley with “10 Super Fun Things To Do in the Dark!”

  132. Dingdong Batz says:

    Neah…I cant log in..but the site says that over 45,500 ‘lucky souls’ have!!

    Mmmm…I wonder!!

  133. sigh says:

    and money transfers are failing, am getting the chat confirmation but not the cash

    and friends online is offline too..

  134. Lillyanne Sawson says:

    This is stupid though it takes them this long to figure out there having problems with login in and there system of getting it back up

    I have been in this game since Jan when I came from The Sims Online and with so many rolling restarts and problems that Second Life has had

    Each time The Sims Online looks better cause at least they dont have these problems

  135. Shandy Milev says:

    I need to get back on…

  136. Olivia says:

    @Dingdong Batz
    Most are zombies at the moment… My AV is still logged in… but not really if you catch me drift.

  137. Haven Arai says:

    Also to be noted that prior to me crashing and not being able to log on, profiles and Buy Land information were not loading.

  138. Lillyanne Sawson says:

    Everything wasnt working before I crashed it showed my Mommy & Daddy offline when they were online, Groups wernt working, Profiles wernt working, Teleports wernt working

  139. Joshua Linden @101
    (2) land sale internal data not being cleared correctly. The former was important to have out in case of an emergency (e.g. hardware failure); the second was causing lots of manual effort for Lindens and fixing it sooner rather than later was beneficial.

    This still is not fixed, as land can still be set in estate/region to allow for sale then taken out not to allow for sale but the land sale board does not take it out. that has only been a problem since January. We told Jack Linden about it then but all he cares about is pushing out mainland ghettos and dropping land value to get suckers to join SL cause all the long term SLers are leaving.

  140. Shandy Milev says:

    can somebody tell us how long it’s going to take?

  141. Icterus Dagger says:

    SVC-912:

    Just the fact that there is a bug fix targeted to one user is hilarious. I love it.

    And I must say, this is the first log-in issue like this I’ve had in many weeks. Either things are getting better, or the Linden’s need to brace for an imminent and massive multi-point failure.

    -iD

  142. coventina dalgleish says:

    Rolling Restart – Tuesday, Nov. 6th
    Monday, November 5th, 2007 at 3:28 PM PST by: Joshua Linden

    We’ll be upgrading the server systems making up Second Life on Tuesday, November 6th. This update has a number of bug fixes and some new functionality.

    The upgrade will not require any planned service outages. No new viewer will be required.

    Oh just kiss my lovely ass

  143. Lillyanne Sawson says:

    Yes Please, Can someone please tell us when Log Ins will be back up

    as well as Second Life

  144. Very Keynes says:

    LOL @ 134 🙂

    What annoys me is that I had a live prformance planed for noon, across 3 sims and advertised weeks in advance. even if i could log in I would have to hide from the angry mob. This is just not fun any more.
    It is becoming an emotional and financial drain.

  145. Its lunch time at Linden Labs. Rolling restarts will happen before log ins are fixed.

  146. Lillyanne Sawson says:

    LOL thats cute

    OMG how many Lindens does it take to fix a Log in problem? 100

  147. Dingdong Batz says:

    Login failed..Cannot connect to Version manager…0-0!!

    Thats a new one on me!!

Comments are closed.