[Update 4:40PM PST 10/19/07]
We apologize for not providing updates on this the last few days. This issue is still ongoing and we are still working to resolve it. Again, if you are having difficulties with your password in the meantime, please visit the support portal at http://secondlife.com/support.
[Update 5:45 PM PST 10/16/07]
Most of the web team was focused on Friends Online today and did not have a chance to address this issue. However, they will be picking it back up tomorrow and we hope to have a solution for you soon. Thanks for your patience and have a great night.
The password reset tool (http://secondlife.com/password) has been having intermittent failures the last two days. In some cases, the tool will send you the confirmation email and allow you to answer your security question, but then it re-directs you back to the Second Life homepage.
Our web team is aware of this issue and we are working to resolve it as quickly as possible. In the meantime, if you are having difficulties with your password, please visit our support portal at http://secondlife.com/support. We apologize for the inconvenience.