[Update 12:20 PM 08/27/07]
[Resolved] Our Billing and Concierge phone support has been restored. Thank you for your patience.
[Update 10:27 AM PDT 08/27/07]
Work continues to return phone service to our Billing and Concierge Teams. While some calls are now successful, both teams are operating at a reduced capacity. We have also received reports of calls being ended mid-call. Hopefully this will be resolved soon, and we will keep you posted. Thank you for your patience.
We are currently experiencing difficulties that may prevent customers from contacting our Billing and Concierge phone lines via telephone. Please feel free to contact us via our Support Portal via Live Chat or by submitting support ticket.
We apologize for any inconvenience and will keep you updated!