[Update 3:50 PDT] Our support phone numbers are now back in service and Lindens are rapidly returning to their queues. Thank you.
[Update 3:3o PDT] We have been in contact with our VOIP provider and they are working on this issue right now. They hope to have everything back to normal within the next 30 minutes or so.
Please stay tuned for further updates…
The Concierge, Billing and Password Reset phone numbers are currently offline. We are working with our VOIP provider to bring them back up as quickly as possible, but do not yet know the direct cause. I will update here just as soon as they return or if I get any further information.
From the trenches,