As we continue to adjust the Support Portal to reflect the needs of the community, we will be turning to you for guidance and feedback in various ways so that we are sure we have resident input into our plans. One of the ways we will be doing this is by holding monthly focus group meetings with a small number of residents on rotating topics. The first meeting is with Fritz Linden and me, and we will be discussing the Support Portal itself, how it is being used by residents, and how we can improve the experience. Other meetings will be with other support team members, and will include billing, technical support and concierge issues, and will generally be scheduled the last Thursday of the month.
The first meeting will be on June 28th at 11am. To attend, please IM me inworld. You will be added to a group the day of the meeting that will allow you access to the region where the meeting will be held. We are choosing to limit these to small groups so we can have an interactive discussion, so the invites will be limited to about 30 people. If we find that there is overwhelming interest, we will schedule a second meeting time.
This is just one of a few initiatives we are putting in place at this time to improve customer support. Watch the blog for more announcements in the near future.