Monthly Archives: February 2007

[RESOLVED] Inworld problems with buying land, group IMs, etc.

[2:55 PM PST] Most of this appears to have simmered down, and our userserver has cooled off. We understand it’s very tiring to see these Grid issues on an almost-daily basis, and scaling Second Life during so much growth continues … Continue reading

Posted in Announcements & News, Service Status

Support email replies are delayed

Our internal ticket tracking system has been down for most of the weekend, and we’ve been working to keep it up. Unfortunately, this has resulted in delayed support email replies — the queue looks like it will take at least … Continue reading

Posted in Customer Service

[RESOLVED] Land sales and LindeX problems

[Feb. 24 @ 10:45 AM PST] Land and LindeX transactions should be working as expected now. Our Engineers have stabilized load and our Liaisons are continuing to watch Help Request inworld. This issue is considered resolved; we’ll keep an eye … Continue reading

Posted in Announcements & News, Service Status

Email to scripts broken again, fixed again

Around 2 PM PST I deployed a change to our inbound email processing system to reduce database load. It broke delivery of outside email to scripts. Email would be silently dropped without a bounce message. Email sent from one scripted … Continue reading

Posted in Announcements & News, Bugs & Fixes, Scripting, Service Status | 74 Comments

Maintenance downtime on Feb. 28 starting at 7 AM

Second Life’s Grid will be down for approximately 4 hours starting at 7 AM on Wednesday, Feb. 28, 2007. We’ll will continue to post updates to our blog as appropriate, so please keep checking back. The reason for the downtime … Continue reading

Posted in Announcements & News, Service Status

First Look: Render Pipeline Update 58390 Now Available

First Look 1.13.3.58390 is now available for download. Well, we clearly didn’t get First Look: Render Pipeline Improvements out this week, despite our best efforts. We have been focused on bug fixing and this version should address many of the … Continue reading

Posted in -Miscellaneous | 227 Comments

[RESOLVED] Network routing issues

[Feb. 23 @ 7:22 PM PST] The network routing problems at our colocation facility appear to be over. Thanks for bearing with us as we worked into the night with the colo to get them fixed ASAP. We take these … Continue reading

Posted in Announcements & News, Service Status