[RESOLVED] Inworld packet loss problems

[3:35 PM PST] We found out that one of the service providers in the Dallas colocation facility has a saturated link. To ameliorate the situation, we’ve moved to a different provider for the time being — packet loss has significantly decreased. We’re continuing to monitor the situation, both in and out of world.

This issue is considered resolved. We’re continuing to monitor the situation, both in and out of world.

Earlier:

We’re got more problems inworld right now. What’s happening here is we’re experiencing large amounts of packet loss to our Dallas colocation facility. This is resulting in numerous inworld problems including but not limited to: “lag”, teleports breaking, L$ balances not showing up (your L$ is not gone, it just hasn’t loaded yet), transactions failing, and general degradation of the Second Life experience.

We’ve already contacted the colo facility and are now waiting to hear back from them to either resolve it or give us more info. This continues to be very frustrating for all of us and we hope it will be fixed soon… thanks for your patience.

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