Friendly greetings! It’s me, Torley Linden, Community Developer of Communications. In the midst of another productive day @ Linden Lab, I wanted to take the time to answer some of your blog-related questions:
Q: Hey! What happened to my comment?
A: Before commenting, please make sure you are familiar with our Guidelines for Blog Comments. As it says in there:
The first time you ever make a comment here, it will be held in our moderation queue until we can manually approve it. This is because of our anti-spam measures. Subsequent comments usually go through directly. Thanks for your patience.
Also, please don’t send a single comment many times, because comments which look like spam will be flagged as such. We already have enough spam to deal with, so please stand out. As of now, 7,777 spam caught since we moved to WordPress VIP.)
Q: Why do some posts have comments closed? Did you delete my comment?
A: Hrmmm a 2-for-1, I see! Tricky! But here goes: (1) Some posts are informational announcements, so we’re not in need of new info or — we already know what’s going on, and will give YOU that new info. And (2) If it fell afoul of our Blog Guidelines then likely, yes.
We’ll continue to have plenty of posts with open comments, where we welcome your fresh feedback. Like this one. Tell me something I don’t know so I can learn from you!
Q: Why won’t you answer my support question? I need help!
A: Ah, the Official Linden Blog isn’t an official place to get that kind of assistance from us! That’s precisely why I added the Widget on the right sidebar: Need help? Please visit our Support Page.
In case that’s not clear enough, we’re going to add a pointer right next to the comment form too. Oh! You’ll also want to read Robin’s recent post about our future Customer Service changes. 🙂
Q: Are Widgets (definition in link) flashy eye candy?
A: They can be, and they can also be nutritiously substantial. Leading off from earlier, Widgets were added because we need to make a diversity of content changes rapidly. They’re a necessity for our blog to adapt more flexibly, and update more frequently; it’s been a long and winding road we’re still traveling.
End result: making it easier for you to get timely news, organized helpfully, with fun!
Some of this will be a lot clearer when we look back… please remind me in a year’s time that I made this post.
Q: Why aren’t you talking about packet loss, sim crashes, other problems, etc.?
A: I hear this one a surprising lot. Answer is, we sure are. Did you see Joshua Linden’s recent post? Or all the recent Grid Status updates? Many Lindens post here, and I’m working on a way to get an authors’ list. At last count, 40+ Lindens have contributed!
If you’re having difficulties finding hot topics here, then that’s where we might be able to tweak Widgets to make things better. And as mentioned before, comments with open entries are done with the purpose of discussion and learning things we don’t already know from our community. See? It’s all connected.
Additionally, this keeps coming up: the myth that all Lindens have supercomputers and flawless connections. Wish that were true, but I’ve been hit harder with packet loss than most of our Resis. So if you wanna come ’round, pull up a chair, and sympathize about your packet loss woes, I do relate. Infact, I’ve been a lightning rod for everything from inventory loss to UI wonkiness to prim drift. To say the least, it keeps me grounded, and helps me communicate this relevance with my fellow Lindens, so we understand what’s important to you.
This is an actual comment I got:
Q: Bastards closed commenting on the next two blog entries…. how can we bitch if they keep closing the blog entries to comments?
A: Please don’t be nasty. 😦 This blog is about communication. 🙂
But… this blog ain’t for bitching. Remember, this is THE INTERNETS, it’s SERIOUS BUSINESS. There are plenty of places you can bitch, like your own blog, or some Resident-run forums are okay with that too. So, you gotta lot of choices, and one of them is: instead of bitching, please help us improve Second Life for you.
Q: Why are you using UTC-8? That’s confusing.
A: Pardon for my nature as an avatar time traveler, as noticed in my last post, the “UTC-8” was confusing some of you. Eventually, we hope to go towards that direction, but today… PST it is. So now, TIMES IN PST!
Q: Why do you get so excited about little things, Torley?
A: Because it’s worth it. Apathy is useless, and to riff on Herbert, fear of happiness is the mindkiller. I’m excited about big things, too, being more of an AND person than an OR person.
There’s a lot of context to this, but I’m not here today to tell my life story.
I’m certainly happy you’re here with us in Second Life!