Linden Lab has a different and better way of doing work. It relies on the idea that if the level of transparency (everyone can see what everyone else is doing) can be made high enough, you can stop managing people by explicit authority or delegation. Instead of being told what to do, you choose your own work by listening to your peers, making good strategic judgements, taking risks, and surfing a huge amount of information.
As one of a very few pioneers in doing things this way, there is still a lot to learn. We make mistakes. But the things we have gotten right are impressive: Linden Lab has, in 6 years, had almost zero employee turnover, and our productivity, in comparison to other similar sized teams, is off the charts.
Here is the first page of our internal handbook, designed to serve as an introduction to new team members:
TAO OF LINDEN LAB
To expand the human experience by building an online world allowing
people to interact, communicate, and collaborate in a revolutionary way.
Work together! The problems we have faced and will face in
creating Second Life are generally larger than one person can solve,
and solving them is one of the defensible strengths we have as a
company. We will succeed only if we collaborate with each other
extensively and well. This means helping others reach their goals,
joining teams, and being easy to work with.
Choose your Own Work. Given how dynamic the
challenges are we face, and the opportunity for increased job
satisfaction and productivity, Linden Lab places a high premium on
choosing your own work, rather than being told by anyone what to do. By
choosing your own work, you are more likely to have more fun at work
and add more value to Second Life. By setting your own goals, you are
more likely to meet them. When you commit to a team project, be
prepared to be directed by the team lead, but when deciding what
project you will take on next, rely first on your own best intuition
and the counsel of peers.
Be Transparent and Open There are many ways to
emphasize responsibility, accountability, communication and trust. We
believe that the one key principle that best supports all of these
values is transparency. As much as possible, tell everyone what you are
doing. This transparency makes us responsible to our peers, makes us
accountable to our own statements, and replaces the need for management
with individual responsibility. Over time, it creates and reinforces
trust. Be willing to share ideas before you feel they are ‘baked’.
Report on your own progress frequently and to everyone.
Make Weekly Progress We believe that every person
should make specific, visible individual contributions that moves the
company forward every week. Projects must be broken down into
measurable tasks so that making weekly progress is possible. This is a
principle that almost no one believes is true when they first hear it,
yet everyone who keeps to this principle over the course of several
months is stunned by the amount of progress made during that time. Set
weekly goals and report progress to everyone.
No Politics! Never act to advance your own interests
at the expense of the interests of the company. This is the one
principle, outside of violations of law, for which violation will
likely result in immediate termination.
Might Makes Right Just kidding – wanted to make sure
you’re still paying attention. Lots of things could be said here: Have
a sense of humor. Have a sense of humility. Have fun. Call out
inconsistency in principles when you see it. Don’t let a staid form and
function become routine and boilerplate. Which leads to our last
principle . . .
Do It With Style It’s not enough that we want to
change the world. It’s not enough that our product is incredibly
complex and our vision is vast and shifting. We’re not just going to
win, we’re going to do it with style. That means a lot of different
things, and a lot of what it means can’t be captured in a handbook.
Find out by talking to your colleagues, by living the principles above,
by exploring Second Life.
Welcome to Linden Lab.